Job ID :
39886
Company :
Internal Postings
Location :
Los Angeles, CA
Type :
Contract
Duration :
6 Months
Salary :
DOE
Status :
Active
Openings :
1
Posted :
05 Jun 2023
Job Seekers, Please send resumes to resumes@hireitpeople.com

Primary Responsibilities:

  • Managing workload of 3rd party support team (onsite and remote support) to provide excellent user experience for employees with varied tech skills
  • Act as link between end users and higher level support (remote 3rd party support team)
  • Liaise with 3rd Party Cybersecurity Team to oversee and report on implementation of policies
  • Program Development and Management: review and update annually (WISP, Incident Response Plan, Business Continuity Plan, SEC Readiness Report)
  • Risk Assessment Exercises, including Cyber Risk Assessment, Annual Pen Test, Annual Vendor Risk Assessment/Vendor Due Diligence
  • User Awareness and Training (Quarterly Phishing Exam, Annual Cybersecurity Training)
  • Annual Pen Test

IT Operations Manager responsibilities include:

  • Overseeing network infrastructure and systems functionality
  • Act as link between end users and higher level support
  • Resolve issues escalated by 3rd party technicians and engineers
  • Maintain and optimize local company networks and servers in corporate office and satellite locations
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Be responsible for device and password management
  • Control costs and budgets regarding IT systems, making recommendations for managing longevity
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop and keep IT policies and practices, including WISP and other documents
  • Collaborate with other Regent team members to maintain standards and functionality
  • Collaborate across departments for onboarding/offboarding of new properties
  • Research and make recommendations on new software, hardware as needed
  • Make recommendation on file storage and best practices for data retention
  • Insure proper installation and configuration of software and hardware (printers, network cards etc.)

Requirements and skills:

  • Proven experience as IT Operations Manager or similar role
  • Solid knowledge of IT systems and applications
  • Experience with system installation, configuration and analysis
  • Experience in network management and help desk support is appreciated
  • Understanding of TCP/IP protocols and LAN/WAN configuration
  • Thorough knowledge of networks and cloud computing
  • Knowledge of data protection operations and legislation (e.g. GDPR)
  • Excellent organizational and coordination abilities
  • Strong communication and interpersonal skills
  • Ability to manage multiple projects
  • Problem-solving aptitude
  • Ability to troubleshoot and repair issues in fast paced environment
  • Great attention to detail
  • BSc/BA in information technology or computer science is preferred