Job Seekers, Please send resumes to resumes@hireitpeople.com

Required Skills:

• LINUX, SQL, Databases SQL coding,BMC Remedy, ITSM, ITIL, ARS Action Request System, CMDB

Job Description:

• 12 plus years experience
• Robust experience working with Remedy-95% Development work
• Linux environment- shell scripting
• Remedy 9.1 and above True development experience and senior-level support experience
• SQL and CMDB experience
• This is a 95% developer and not admin role

Job Requirements:

The position of Systems Engineer II requires an experienced individual with excellent technical and communication skills, a strong sense of responsibility, a motivated self-starter with strong ability to work independently and a demonstrated ability to work cooperatively as a team member. The team member must be able to work under tight deadlines and have strong problem-solving abilities with a service-oriented focus.

The candidate will be required to successfully perform the following functions:

• Technical support and general troubleshooting of BMC Action Request System and associated ITSM applications, Oracle databases and more.
• Provide support for internally developed applications.
• Provide support to internal employees/teams, including NOC, Customer Care, Product Management, and others.
• Familiarity with databases, particularly Oracle.
• Demonstrable understanding around specifying requirements for and/or implementation of system health tools, performance monitoring tools, and software management tools for 24x7 environments
• Familiarity with deployment methodologies and tools for application code
• Handle personally identifiable information (PII) and customer proprietary network information (CPNI) with good judgment and discretion.
• Communicate effectively with management.
• Function across multiple internal groups and departments.
• Overnight on-call shifts for one week out of six to eight weeks.
• General familiarity with Linux and UNIX systems.
• Strong written and verbal communication skills.
• Strong collaboration skills.
• Familiarity with system monitoring, and day-to-day operations.
• Experience with systems and services designed to support multi-million customers is highly desired.

REQUIRED QUALIFICATIONS:

• Related Work Experience
• 3 years of experience with BMC Action Request System
• 2 years of experience with BMC Remedy ITSM Suite of applications including Service Request
• 2 years of experience with any scripting language

PREFERRED QUALIFICATIONS:

• BMC Remedy Action Request certifications
• BMC Action Request System customized applications
• Experience with integrations with networking tools, i. e., Netcool, Resolve
• Experience with data analysis and reporting