Job ID :
Company :
State of Ohio
Location :
columbus, OH
Type :
Duration :
6 Months
Status :
Openings :
Posted :
5 years ago
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Complete Description:


The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below.



Years of Relevant Experience:

3 to 5 years field experience

Preferred Education:

4 year college degree in field of specialty or equivalent education and experience combined

Role Description:

All roles specified in plus the following:

•Calls software and hardware vendors to request service regarding defective products.

•Acts as a subject matter expert for one or more custom or COTS applications.

•Talks to programmers to explain software errors or to recommend changes to programs.

•May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

•Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

•Write software and hardware evaluation and recommendations for management review.

•Write or revise user-training manuals and procedures.

•Develops training materials, such as exercises and visual displays.

•Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.



Skill        Required / Desired          Amount               of Experience

Experience interacting with software and hardware vendors for service requests on defective products

Required             4              Years

Experience with recomendations on alternate approaches to existing software and hardware

Required             4              Years

Experience working with programmers on software errors and recommending changes to programs

Required             3              Years

Experience with large scale Windows 7, XP, tools and technologies         

Required             3              Years

Experience with Active directory and group policy objects           

Required             3              Years

Experience testing software and hardware products      

Required             3              Years

SECRET security clearance           

Nice to have       1              Years

Excellent interpersonal skills both oral and written