Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
• Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
• Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
• Ensure that customer SLAs are met on a daily, monthly basis
• Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications.
• Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.
• Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
• Interview candidates and hire qualified individuals to fill open roles within the department
• Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
• Develops and mentor staff to a high level of competency
• Handles issues of a highly technical nature and challenging calls from clients
• Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
• Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
• Remains current on internal procedures and external client requirements

Minimum Qualifications:

• Bachelors degree in Computer Science and Information Technology or a related field
• Technical certifications preferred.
• Five (5+) years of experience as a Technical lead.NET developer
• Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
• Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)

Preferred Qualifications:

• Five (5+) years of experience managing, supervising or leading a support team.
• Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
• Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
• Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
• Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
• Experience with ServiceNow ITSM
• Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
• Ability to resolve issues and exhibit strong initiative
• Excellent planning, training, and follow-up skills and analytical abilities
• Strong problem-solving and analytical abilities.
• Strong project management and leadership skills.