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Roles and Responsibilities:

• Apply a structured change methodology and lead change management activities
• Assess the change impact on individuals and organizations and capacity to execute change
• Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)
• Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan
• Identify, analyze, and prepare risk mitigation tactics
• Proactively identify and manage anticipated resistance
• Consult and coach project teams about the value and integration of change management within project management to ensure team readiness
• Create actionable change management deliverables: (e.g. change portfolio with success measures, communications plans, organizational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)
• Support development and execution of communications strategies and plans to build necessary commitment
• Lead development and execution of training efforts
• Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills
• Assess organizational culture to identify consistency with change and gaps that need to be addressed
• Support change management at the highest level by coaching executives, managers and supervisors in preparing organization and staff for change
• Integrate change management activities into overall master portfolio
• Evaluate and ensure user readiness
• Identify key stakeholder talent who play a role in the organizations commitment to change
• Regularly track and report issues for successful change implementation and realization
• Define and measure success metrics and monitor change progress
• Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)

Skills and Qualifications:

• Experience and knowledge of change management principles, methodologies and tools
• Experience with large-scale enterprise digital transformation / modernization efforts
• Exceptional communication skills both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationship
• Ability to influence other and move toward a common vision or goal
• Flexibility and adaptable; able to work in ambiguous situations
• Forward-looking with a holistic/systems view approach
• Organized with a natural inclination for planning strategy and tactics
• Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis
• Able to work effectively at all levels in an organization
• Good understanding of large organization issues, structure, and business acumen
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of software development lifecycles
• Experience leading large-scale organizational change efforts
• Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units
• Change Management certification or designation desired; CCMP/Prosci certification a plus.
• State government / Indiana government experience a plus.