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Job Description:
- Support client applications by providing monitoring, application, and system support for client Production, QA, PSE, DEV and test environments.
- Provide 24x7 support for event monitoring, incident triage, and critical issues.
- Provide support to all environments on a shift basis, handling any activity for any environment as required.
- Provide access administration for application access to client various Production, QA, PSE, DEV and test environments and applications.
- Provide lead management support in maintaining the host operating system on Mainframe, Linux/UNIX, and Windows environments.
- Perform level 1 and 2 support for MQ & CICS issues and working with external/internal clients on MQ connectivity.
- Provide oversight on IPLs, MVS console activity, and HMC activities.
- Provide support and assistance with Autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers.
- Identify and implement efficiencies and improvements to standard processes and procedures.
- Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
- Provide support for change management approval, execution for client data center services Perform level 1 and 2 support for Mainview MQ & CICS products.
- Support automation by making recommendations for optimizing and streamlining daily functions and batch cycles.
- Disaster Recovery experience a plus as participation in disaster recovery tests are required (done on weekends)