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Detailed Job Description:

• Deep knowledge in Chatbot implementations
• Proven experience in managing AI/chatbot or conversational interface products from concept to launch
• Strong knowledge of chatbot technologies, bot framework, NLP, AI, and digital customer engagement tools is required
• Ability to analyze user interactions and feedback to iterate and enhance chatbot capabilities
• The candidate should have a strong background in leading business requirement definition and translating them into user stories and epics.
• They must have prior experience running agile pods and overseeing end-to-end implementation.
• Experience in the financial services domain is a must
• Collaborate with cross-functional teams, including product, engineering, and business stakeholders, to understand their data needs and deliver effective solutions.
• Must be excellent communicator and has track record of working with senior stakeholders.
• Must have experience managing large programs for Banks and FIs
• Plan and execute PI ceremonies and should be able to articulate Capabilities/Features/User stories

Total Years of Experience Required: 10+ years