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REQUIRED SKILLS AND EXPERIENCE:

• Minimum 3 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• API functions, analyzing, scripting work to do API calls
• Python and/or Node.js
• Functional and hands-on experience on the development of Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Deliver credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and a dynamic menu based on customer treatment strategies.