Job ID :
Company :
Decision Focus
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
21 Oct 2013
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List of Essential Duties


Ø  Research systems and applications for the purpose of ensuring the availability and proper operation of services and systems as well as recommending improvements

Ø  Deploy updates, enhancements, and new system functionality

Ø  Perform system reviews, and make revisions and changes as needed to address any clarified or refined requirements

Ø  Determination of root cause of incidents (configuration vs. defect)

Ø  Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents

Ø  Respond to automated alerts on the health of systems

Ø  Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

Ø  Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

Ø  Ensure all work is carried out and documented in accordance with required standards, methods and procedures.

Ø  Perform testing to validate accuracy and validity of reports and data integrity – use manual SQL to validate to Data Warehouse and other data sources as needed

Ø  Identify strengths and weaknesses in reporting design plans and suggest areas of improvement

Ø  Develop test scripts and plans and lead testing efforts




Ø  Bachelor's Degree in Information Technology, Engineering or related field

Ø  Minimum 5 years of experience supporting a variety of business applications and functions, which include Production and Operations Support and Product Development

Ø  Experience with Working Offshore teams

Ø  Experience with Enterprise Applications running on IIS 6.0/7.0

Ø  Experience with .NET applications/IIS Server/Web Sphere/Web Logic

Ø  Experience with supporting and maintaining packaged application systems

Ø  Demonstrable knowledge of Windows 2000/2003/2008 server O/S

Ø  General understanding of networking/LAN/WAN/DMZ concepts

Ø  Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

Ø  Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.

Ø  Understanding of n-Tier application architecture concepts

Ø  General knowledge of SQL2000 and SQL2005/2008

Ø  Familiarity with database concepts, data extraction and reporting

Ø  Familiarity with SQL DBMS interface and integrated tools

Ø  Familiarity with database concepts, data extraction and reporting

Ø  Creation of queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

Ø  Experience in MOSS/SharePoint technologies and well versed with concepts




Ø  Working knowledge of the software development life cycle

Ø  SQL query and report writing skills a plus

Ø  Experience with Database Log shipping, Mirroring and Replication

Ø  Experience in ITIL processes and Disaster Recovery

Ø  Insurance industry exposure