Job ID :
Company :
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Type :
Duration :
6 Months
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Posted :
26 Feb 2014
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Position Details:

 Job Title:

Production Support Analyst – (Kronos Applications)

Job Location:

Lisle, IL, 60532


6 months

Job Description/

Day to Day Activities

ü  This role provides support and expertise to the delivery organization. The Software Development Specialist role provides the day-to-day support for one or more products or applications that are deployed to the Production environment.

ü  The primary responsibility of this role is Kronos Application Technical and functional Support is to ensure the availability of an application or product for end users


Key Responsibilities

ü  Provide Outage Resolution Support. This includes investigation of outage cause, impact on user, and resolution

ü  Provide and Maintain Application Availability. This includes ensuring that the application is active and operating as defined in any Service Level Agreements

ü  Monitor Application in Production Environment. This includes the periodic monitoring of servers, applications, etc. through the use of manual and automated means

ü  Facilitate outage investigation/restoration of service to Production Environment. Organize any conference call, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service

ü  Schedule and track application software updates in Production Environment. Use the current Change Management Process and tool to create and distribute work orders associated with application software updates. Ensure that software distribution work orders are successfully completed. Periodically audit Production servers to ensure the currency of software loads

ü  Communicate status of application production outages. Provide periodic pages/e-mails/phone calls, etc. to application community on the status of any error resolution activities during an outage

ü  Monitor system security, application and system event log files. Communicate and work with users as necessary to resolve application errors

ü  Establish, monitor and evaluate system metrics to identify vulnerabilities and identify problem trends. Monitor disk status, system processes, and user process activity

ü  Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support

ü  Establish and practice disaster recovery procedures to ensure recovery capability. Properly organize and maintain data retention practices

ü  Participate in design reviews to verify that design meets quality standards and functional/technical requirements. Make recommendations on functional and technical improvements to the application

ü  Maintain Disaster Recovery Plans. Assist in administering the recovery of application(s)