Job ID :
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Internal Postings
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Type :
Duration :
6 Months
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Posted :
06 Mar 2014
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Enterprise Release Manager Job Description The release manager organizes, directs, and manages activities for building and maintaining software and infrastructure releases for their promotion through a series of non-production platforms, ultimately leading to a production environment implementation.  

Essential Functions/Responsibilities:

Organize and coordinate complex releases that comprise of cross-functional teams and a multitude of interrelated and independent application and/or infrastructure changes 

Establish enterprise release schedules 

Ensure resource (people and technology) requirements in support of a release are met 

Ensure risk mitigation practices are in place (i.e. back out/contingency planning, etc…) 

Ensure existing change management process requirements are met 

Provide on-going written and verbal release status updates to various levels of the organization 

Serve as the key release representative in all communication, management and decision-making forums/discussions (i.e. Change Management, Enterprise Project Framework, Stage Gates, Post Release Review, etc…) 

Serve as an escalation point for all issues and questions associated with a release 

Ability to be flexible and use subject matter experts, circumstantial evidence and sound judgment to mitigate risks by adjusting releases and/or release management process requirements 

Uses post release reviews to improve and adjust documentation on the release process, roles and responsibilities, policies and procedures 

Uses post release reviews to improve and adjust the release management process 


Solid understanding and practical experience of Release and Deployment Management 

Proven ability to effectively lead and partner with various levels of the organization to define and execute cross-functional technical initiatives and/or service delivery processes 

Proven relationship management skills 

Understanding and practical experience of software development life cycles, with emphasis on release engineering functions 

Excellent customer service attitude, communication, and interpersonal skills 

Excellent analytical and problem-solving skills 

Excellent verbal and written communication and presentation skills using various mediums with broad target audiences 

Strong knowledge of testing and defect tracking tools 

Ability to work under pressure and in high stress situations with a calm demeanor 



5+ year’s technical experience information technology from any of the following disciplines (release management, project management, systems development, systems administration, systems engineering, quality assurance) 

3+ years’ experience release management, service delivery and/or similar process 

2+ years’ experience leading and managing teams across multiple locations and demonstrated ability to lead and motivate cross functional teams 

Proven track record of writing, managing and tracking against a plan 

Experience establishing a new, ITIL-based service delivery processes, such as release management, in medium to large environment a strong plus 


Education and/or Certifications


Bachelor’s degree in Business, IT or related field or equivalent experience PMP Certification a strong plus ITIL Certification a strong plus