Job ID :
490
Company :
State of Delaware
Location :
wilmington, DE
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
6 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Engagement Type: Contract

Location: Wilmington, DE

 

Short Description:            

The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.

 

Complete Description:

-Qualified candidates must have break-fix experience and ghosting skills.

 

 

Years of Relevant Experience: 2 years Desktop/side support. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT or CCNA.

 

Role Description:

 

•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

•Responsible for escalating problems and incidents to designated level 2 and level 3 support entities.

•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.

•Responsible for logging incidents and problem resolution activities into a computerized tracking system.

•Responsible for maintaining a robust and accurate knowledge base repository.

•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.

•Responsible for generating help desk related performance statistics, as required.

•Responsible for training support staff, as required.

•Responsible for performing other tasks, as assigned.

 

Please do not send Help Desk candidates for this position.  This is a hands on desktop/deskside role.

 

Skills:

Skills:

Required/Desired

Amount of Experience

Working in a computer technical environment

Required

3 Years

Prior Break/Fix experience with PC/Servers

Required

3 Years

Experience troubleshooting, installing, upgrading, and repairing PCs

Required

1 Years

Windows XP

Required

4 Years

Windows 7

Required

1 Years

TCP/IP Networking skills

Highly Desired

1 Years

Automated help desk application tools (for ticket response)

Highly Desired

1 Years

Experience with comprehending functions and technical documentation

Highly Desired

1 Years

Customer service, oral and written communication

Highly Desired

1 Years

Questions:

Question 1: Please list the positions where contractor has worked in Break/fix role.