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=>Systems Analysts must have a working knowledge of the business area that client support.

=>They need a solid understanding of the client's existing business processes, the key drivers and measures of success and the short- and long-term direction of their business and technology.

Required Skills/Experience

·         Cisco Unified Contact Center Enterprise -

·         Cisco Intelligent Contact Management -

·         Cisco Customer Voice Portal -

·         Contact Center reporting and data, prefer experience with Exony

·         Visio must be extremely proficient

·         Must have excellent communication skills, both oral and written.