Job ID :
Company :
NTT Data
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
18 May 2012
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Senior Support Engineer will have responsibility for support and maintenance of Clients critical Microsoft Windows Server Infrastructure. This individual works on the Wintel Infrastructure Support Team and works in conjunction with multiple technology groups and business units to maintain a stable, robust server environment. The Senior Support Engineer must be able to work independently with the ability to work with others in a widely disbursed and fast paced team environment.


•Develop and maintain service availability metrics/statistics and internal team documentation
•Handle Tier 3 calls escalated from the Technology Service Center and provide 7X24 on call support on a rotating basis for the server environment
•Provide support, or participate in after-hours activities such as upgrades and implementations that may occur on evenings or weekends
•Timely escalation of issues to senior management and to vendor resources
•Monitor, troubleshoot and repair all server hardware and o/s problems
•Develop automation for daily manual tasks to increase efficiencies


•Minimum 5+ years experience supporting Information Technology in a large enterprise environment
•Must be detail oriented with exceptional problem solving and communications skills; including the development of internal documentation
•Must be able to complete tasks/assignments as part of the team and also manage individual tasks/assignments, milestones and deliverables to successful completion; requiring only minimal guidance
•Must demonstrate critical thinking, indentify support trends and develop appropriate action plans to address potential support issues and be able to leverage peers and other technology resources to resolve support issues
•Current MCSE certification in Windows 2003 or higher a must; with demonstrated problem solving and troubleshooting skills in a production enterprise environment
•Proven hands-on experience in deploying, supporting and troubleshooting Microsoft Active Directory in a multi-site, multi-OU environment
•Must have 5+ years in hands-on administrative/maintenance in a multi-site, large install base with Windows 2003/2008
•Experience supporting VMware 3x/4x ESX Infrastructure and Guest OS - desirable
•Must have demonstrated Advanced Microsoft-centric Network/Network Services Support and Troubleshooting competencies
•Must have intermediate-level knowledge of Microsoft Core OS Services (I.e. Active Directory and it’s dependencies, IIS, DNS, DHCP, Certificate Services, etc.)
•Must have proven track record of working in a support environment and the ability to interact between Executive banking representatives and Senior IT staff to plan for and resolve complex technology based problems

Development Skills

•Must have working knowledge of VBScript, WMI, ADSI, Powershell and database scripting
•Must have experience automating repetitive processes such as disk cleanups and other issue remediation
•Working knowledge of Access databases, SQL Server 2005 databases - desirable
•Experience writing scripts and batch files to be used for deployment purposes such as SCCM jobs - desirable
•SharePoint scripting and programming - desirable Start Time:12:00 AM