Job Seekers, Please send resumes to resumes@hireitpeople.com
Short Description:
The resource will be responsible for applying predefined images to the agency PCs and laptops, as well as providing basic hardware troubleshooting.
Complete Description:
The main responsibility in this role will be applying predefined images to agency PCs and laptops and verifying successful completion.
Additional responsibilities may include:
- Installing approved software that is not part of the base image.
- Installing and configuring peripheral devices (scanners, printers, etc.) and drivers as necessary.
- Providing basic PC/laptop troubleshooting as required.
- Must be able to lift and move PCs, monitors, etc.
- Use ServiceNow to update and resolve trouble tickets.
- Provide basic customer service relating to helpdesk tickets.
Skills:
Skill |
Required / Desired |
Amount |
of Experience |
Desktop imaging experience |
Required |
1 |
Years |
Windows 7 |
Required |
1 |
Years |
Office 2010 |
Required |
1 |
Years |
PC/Laptop/Peripheral hardware troubleshooting |
Required |
1 |
Years |
Basic network connectivity troubleshooting |
Highly desired |
1 |
Years |