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Short Description:

We are looking for highly motivated and skilled Master Scheduler Trainer to join our team at District of Columbia Public Schools (DCPS).

Complete Description:

Our public school students need your expertise, passion and leadership. We seek individuals who are passionate about transforming the DC school system and making a significant difference.

We are looking for highly motivated and skilled talent to join our team at District of Columbia Public Schools (DCPS). We seek individuals who are passionate about transforming the DC school system and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees.

DCPS serves 45,000 students in the nation’s capital through the efforts of approximately 4,000 educators in 123 schools.  As part of a comprehensive reform effort to become the preeminent urban school system in America, DCPS intends to have the highest-performing, best paid, most satisfied, and most honored educator force in the nation and a distinctive central office staff whose work supports and drives instructional excellence and significant achievement gains for DCPS students.

Master Scheduler Trainer

The Office of Data and Strategy (ODS) team is focused on providing high quality data, information and analysis to enable the sweeping reforms currently underway at the District of Columbia Public Schools. 

ODS serves as the analytic hub for the district by providing data to support policy and implementation goals as well as providing assistance in development and dissemination of all achievement related data and oversee and direct all research, evaluation, analytics and testing activities including all summative and formative assessments.  ODS is also responsible for overseeing the data system functions for DCPS.

The guiding principle of ODS is to support decision-making in DCPS with accurate information about how our students are performing, and how the district as a whole is performing.  ODS provides the DCPS community with streamlined data systems that place high quality, results-focused information at its fingertips, and provide the supports to transform data into actionable information.

The Master Schedule Trainer will work directly will school administrative personnel to provide hands-on instruction and best-practice examples of the system configuration that must be completed in order to build a school schedule.  The trainer’s explanations and technique must effectively address varying levels of comprehension and learning types in a professional and courteous manner.  In subsequent support workshops the trainer will be required to quickly analyze and trouble-shoot the source of schedule conflicts.  The trainer will also be responsible for helping to onboard new schools to the new Student Information System and train on more basic function including enrollment, attendance and grade entry.

The ideal Master Schedule trainer is a fast learner, an analytical thinker and problem solver, and is familiar with the configuration and constraints of school schedules.  Trainers with a background in an analytical discipline are often the most adept users of the schedule build engine.  The scheduling workshops require that the trainer be attentive, collaborative, resourceful, and diplomatic.

This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users’ requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. 

Primary duties:

- Design and develop training materials (documents such as user guides, manuals, handouts, and exercises etc) in collaboration with team members to meet attendee learning needs.

- Provide input into decisions regarding the most effective training strategies, methods, materials and settings to correspond with the type of training needed and/or the environment in which the training will be applied.

- Travel to schools and ensures that staff in the building are comfortable using the software (will need to capture any issues that could be incorporated into future changes)

- Provide in person training to central office and school based staff (both at central office and at schools)

- Serves as the initial point of contact for support to internal DCPS employees on the Student Information System

- Delivers the highest level of customer service to users

- Logs user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.

- Determines nature of obstacles and best DCPS staff to resolve, tracks and follows up until issue is resolved.

- Completes testing and user validation of Student Information System

- Creates and maintains training resources (manuals, reference guides, webinars) to support ongoing training.

- Provide office hours support at various sites

- Supports and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.

- Performs other related duties as assigned.

Educational/professional qualifications

•             Required experience in a secondary school environment

•             Experience working with school scheduling is a strong plus

•             Must have either a minimum of 1 year experience in training or similar customer service industry or 3 years’ experience as school based staff using any student information system

•             Knowledge of Aspen SIS is a plus

•             Excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment

•             Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.

•             Must have a wide range of skills and knowledge in computer software and an understanding for network applications.

•             Ability to quickly learn new processes and procedures

•             Ability to work independently in a fast paced environment

•             Must be extremely well organized and detail oriented

•             Must be able to provide your own transportation to multiple school sites

Personal qualities of top candidates

• Commitment to Equity: Passionate about closing the achievement gap and ensuring that every child, regardless of background or circumstance, receives an excellent education.

• Leadership: Coaches, mentors, and challenges others to excel despite obstacles and challenging situations.

• Focus on Data-Driven Results: Relentlessly pursues the improvement of central office performance and school leadership, instruction, and operations, and is driven by a desire to produce quantifiable student achievement gains.

• Innovative Problem-Solving:  Approaches work with a sense of possibility and sees challenges as opportunities for creative problem solving; takes initiative to explore issues and find potential innovative solutions.

• Adaptability: Excels in constantly changing environments and adapts flexibly in shifting projects or priorities to meet the needs of a dynamic transformation effort; comfortable with ambiguity and non-routine situations.

• Teamwork: Increases the effectiveness of surrounding teams through collaboration, constant learning and supporting others; sensitive to diversity in all its forms; respects and is committed to learning from others

• Dependability: Does whatever it takes to consistently deliver with high quality under tight deadlines; successfully manages own projects through strong organization, detailed workplans, and balancing of multiple priorities.

• Communication and Customer Service Skills: Communicates clearly and compellingly with diverse stakeholders in both oral and written forms; anticipates and responds to customer needs in a high-quality and courteous manner.

Skills:

What is your experience with scheduling in K12 environment? List grade levels

What tool have you used in supporting scheduling?

Consultant must bring his own laptop and smartphone which is equipped with Microsoft productivity tools such as but not limited to Microsoft Office, outlook client. Vendor or Client will not be providing it.