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Location: Washington, DC

Duration: 6 Months

Short Description:

The Network Operations Center (NOC) in the District of Columbia Government and provides full 24 X 7 District-wide network monitoring and reporting services to keep the District’s Wide Area Network up and running 24 hours a day, 7 days a week.

Complete Description

The Network Operations Center takes full responsibility for proactively monitoring, analyzing, reporting out and resolving network related issues before there's an impact to District Agencies. As a result, the Government is allowed to focus on core mission activities knowing that the District’s Wide Area Network is stable and robust to handle performance demands.

Within the Network Operations Center, OCTO provides network monitoring and management services to every District Agency that is connected to the DCWAN. OCTO combines powerful management tools and integrated applications with proven methodologies and processes to deliver high-quality services to increase network availability and optimize performance across the DCWAN.  The various components that make up OCTO’s network monitoring and management service are listed below:

•             Fault Monitoring Service

•             Performance Monitoring Service

•             Network Monitoring Service

•             Information Technology Command Center

The contractor will report to the NOC Manager for assignment of duties and tasks.  In addition, ad-hoc requests may be assigned as required.  The Contractor will work with District Agencies to identify events that should be monitored and provide updates to the NMS  as necessary to successfully monitor events on a daily basis. The contractor shall respond to events and outages on those systems, contact designated individuals responsible for supporting those systems, escalate as necessary, and report on the progress of restoration.

The contractor shall perform Root Cause Analysis (RCA) and create Incident Reports that are clear and concise for executive level consumption.

The Critical Event Manager will function within the Information Technology Command Center (ITCC). 

The primary objective for this role is to:

•             Standardize global critical event notification, escalation, process and procedures

•             Leverage previous technical writing experience

•             Formulate concise, clear and accurate alerts and notifications to management

•             Leverage existing systems and procedures

•             Establish business owner for the Critical Event Management process

•             Establish critical event information criteria for new systems and applications

•             Establish post critical event standard reporting requirements

Behavior Characteristics:

Resource must be alert and attentive

Skills:

Experience creating critical event information criteria for new systems and applications Required 7 Years 3 - Expert

Experience formulating concise, clear and accurate alerts and notifications to management Required 7 Years 3 - Expert

Experience posting critical event standard reporting requirements Required 5 Years 3 - Expert

Experience standardizing global critical event notification, escalation, process and procedures Required 5 Years 3 - Expert

Experience writing technical documents Required 7 Years 3 - Expert

Solid understanding of Business Process Management and able to proficiently utilize the tools associated with accomplishing assigned goals. Required 3 Years 3 - Expert