Job Seekers, Please send resumes to resumes@hireitpeople.comJob Description:
Need a resource with IBM Mainframe experience. Below are some highlights:
� Daily Site Support
� Manage/Update technical support documentation
� Channel/device/director configurations
� Respond to error messages and requests to investigate failures/client Incident Records (IR�s)
� Provide action plan for repair actions
� Interface with client Operations, Support teams (i.e. storage, large systems) for problem determination and issue communication
� Interface with HW I/O device vendors (i.e. EMC, HDS, IBM)
� Special Projects Support
We need somebody who has hands on HW Technical support skills�..using EREP, working from the Mainframe CPU Management console, trouble shooting channel errors, etc�..
The candidate needs to have a hands on hardware/technical support. Should have hardware planning/installation or physical troubleshooting knowledge. It will be a support center environment.
