Job ID :
Company :
Internal Postings
Location :
pleasanton, CA
Type :
Duration :
6 Months
Status :
Openings :
Posted :
7 years ago
Job Seekers, Please send resumes to

Required skills:



• Ability to work on a team and lead a team of technical resources as required. 
• Minimum of five years plus of application systems hands-on development and deployment experience: 
• Demonstrate strong software architecture skills in both an object-oriented and procedural environment and a working knowledge of design patterns. 
• Analyze business requirements and design end-to-end solutions, develop functional requirement and implementation plans, identify solution risks and develop mitigation solution plans. Proficient in design and development of routing strategies. 

• Develop IVR system design from requirements, software coding and development, experience in deployment, testing and integration support for IVR platform like - Genesys, Cisco and other third party platforms in the market. Ability to develop solutions and design for both inbound and outbound call for multi contact center in a complex environment. 
• Demonstrate good client interaction and interpersonal skills, with ability to interface with technical staff regarding all phases of CTI project development and implementation, including hardware/software installation, development, and systems integration testing phases. 

• Expert in writing code and design in common programming languages such as VXML, C/ C+, Java, .NET, J2EE, JSP and database technologies in support of call center applications. 
• Experience in Speech recognition application software, VXML standards and other related technologies. Proficient in migration of Call Center applications from legacy systems to new platforms and technologies. 
• Proficient in integration of Call Center environments with CRM, WFM, and other third party application platforms. 
• Experience in developing Real Time and Historical reporting 
• Ability to self manages in a fast paced environment. 

• Good oral/written communications skills to both technical and non-technical audiences. 
• Candidate should able to work on site and travel as required.
• Willingness to travel up to 50% of time.


Software Development Skills:


Frameworks: J2EE, .NET 
Java Server Pages (JSP) 
Java, C#.NET 
.NET Web Services 
VXML, VUI Design, Speech Grammar development 
IVR Voice XML experience, GVP Composer Development skills.