Candidate will be a member of the Systems Center Configuration Manager (SCCM) team.  This team is responsible for deploying applications and security patches to workstations and laptops in a large enterprise domain.  The candidate will be an integral part of this team responsible for maintaining workstation images and ensuring PC’s in the domain are compliant and healthy; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.  This position is a tier-2 workstation support position; other workstation technicians will escalate issues to this candidate after issue resolution has not been reached in a timely manner.  

Essential Responsibilities

• Create and maintain workstation images 

• Monitor and report on PC system health

• Manage and document trouble tickets related to PC issues

• Create support documents and how-to information for IT support technicians

Qualifications/Requirements

• Minimum 5 years of experience creating workstation images, deploying PC’s in a large domain environment, and providing workstation support for complex issues.

 

Desired Characteristics

• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.

• Demonstrated customer focus; building strong customer relationships

• Strong analytical skills – strong problem solving skills, can communicate in a clear manner and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve 

• Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.