Job ID :
Company :
State of Delaware
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
05 Jun 2012
Job Seekers, Please send resumes to

Short Description:

This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware


Complete Description:

The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.  Years of Relevant Experience: 1 to 2 years

Preferred Education: 4 year college degree or equivalent technical study.

Role Description:


Tolls support  position is responsible for day to day support of:

•Status and maintenance of all toll system hardware at all locations.

•Toll System Application installation, configuration, and maintenance at all locations.

•Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.

•Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.

•Monitors toll systems backups at all locations.

•E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.

•Tolls Desktop installation, configuration, and repair at all locations.

•Tolls network management for all locations.

•Analytical and customer service skills.

•Communicate accurate and useful status updates.

•Ability to work in a team environment.

•Complete assigned tasks.

•Strong communication skills; both written and spoken


This is a position that requires the ideal candidate to possess:

Ability to be creative and learn new, proprietary technologies

Work with specialized hardware and peripherals that require ingenuity

Function as a friendly face of customer service to the tolls representatives

Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)





Amount of Experience

General computer hardware Software troubleshooting and installation support - Microsoft


2 Years

Prior troubleshooting experience with Microsoft XP


2 Years

Prior troubleshooting experience with Microsoft Server 2007/2008


1 Years

Prior Deskside support experience (not supporting over phone)


2 Years

Prior experience supporting Office 2007


2 Years

Prior experience troubleshooting proprietary systems or unique hardware/peripherals


1 Years

Prior support of Exchange

Highly Desired

1 Years

Prior experience supporting tolls and traffic management systems


1 Years

Basic Network Background


1 Years

CCTV Systems Background


1 Years

Prior work with fiber optic cable


6 Months

Prior work with industrial DVR systems


1 Years

Prior customer service focus in a technical environment






Question 1

Is the candidate able to attend a round one, in-person interview in Dover, DE?

Question 2

Is the candidate comfortable committing to a role where there is travel between client sites using a personal vehicle between Newark, DE and Dover, Delaware with frequency (unreimbursed by the State or CAI)?

Question 3

Please list projects where the candidate has functioned in a deskSIDE role that involved less than 10% troubleshooting by phone.

Question 4

Is the candidate comfortable spending short periods of time (less than 1 hour) in a confined space (i.e toll booth)?

Question 5

Is the candidate comfortable working in a bucket truck?

Question 6

Please list any project where the candidate has worked with Tolls systems or traffic management systems

Question 7

Please list specific roles where the candidate had to support propietary peripherals or hardware and the nature of those peripherals.