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Short Description:
The Ohio Department of Eduction Office for Child Nutrition wishes to procure the services of a Technical Writer engagement for Fiscal Year 2013 with the option to renew for subsequent years at the discretion of the Office.
Complete Description:
OCN business operations a supported by a number of information technology systems, policies and business processes. The office requires formal structures to document these systems, policies and processes. In some cases existing documentation needs to be updated with current regulations and expanded to fully document the current system, policies and processes. In other cases there is no existing documentation and office needs dictate the creation of new materials.
The office has renewed the commitment to document policies and procedures to assist the agency in the safe use, handling and dissemination of data and information.
In order to ensure compliance with State and Federal audit mandates, ensure adequate documentation to support internal business operations and to ensure adequate documentation to support end user system interactions, the contractor will provide assistance and guidance in documenting OCN information technology systems, policies and business processes as required with each new school year and or support mandates from the USDA on nutrition program changes.
The contractor will, as prioritized by the Director of OCN or her designee, analyze and document existing OCN information technology systems, policies and business processes. Existing documentation will be reviewed and updated. When necessary new documentation will be created. Documentation will capture the viewpoints of OCN resources as well as end users. Documentation should be comprehensive enough so that a new staff member can easily take up necessary function roles for the assessed information technology system, policy or business process.
Deliverables for 2013 (deliverables list is subject to change at the discretion of the Director of OCN):
CRE Review Module
1. Testing, training staff, troubleshooting and updating the user manual
CACFP Review Module (CNPXpress)
1. Testing, training staff, troubleshooting and updating the user manual
CACFP
1. Sponsor Corrective Action Documentatio
Family Day Care Review Module
1. Includes question requirements, task analysis, testing, training staff, troubleshooting and documenting the user manual
Summer Food Service Review Module (SFSP)
1. Testing, training staff, troubleshooting and documenting the user manual
CATS
1. Complete the Administrative user documentation for State staff
2. Update the user documentation for Sponsors
3. Assist with trainings of the new CATS
4. Assist in development of computer based webinars for Sponsors
F2F interviews are being scheduled for the week of June 11th.
Skills:
|
Skills |
Required/Desired |
Amount of Experience |
|
Develop process documentation, procedures, and documentation in support of best business practices |
Required |
5 Years |
|
Document management/revision control |
Required |
5 Years |
|
Create graphics, layouts and designing documents for procedures and policies |
Required |
5 Years |
|
MS Office, business communications, and Web based collaborative tools (i.e., MS Share Point |
Required |
5 Years |
|
Planning and editing technical material/ overseeing the preparation of illustrations, photographs, diagrams, and charts |
Required |
5 Years |
|
Reviewing, analyzing, evaluating and refining IT policies and procedures |
Required |
5 Years |
|
Organize and translating information into clear written documentation |
Required |
|
|
Ability to deliver assignments in a timely, high-quality manner |
Required |
|
|
Excellent written and oral communication skills in order to explain complex ideas and tasks to users |
Required |
|
|
Capable of performing effectively in a team, or alone and unsupervised |
Required |
|
|
Excellent analytical and organizational skills, and excellent computer skills |
Required |
|
|
Bachelor’s degree in Business, Communications, Technical Communication, or a related field |
Required |
|
|
Experience with Documentum |
Nice To Have |
1 Years |
Questions:
Question 1
How many years’ experience developing process documentation, procedures, and documentation in support of best business practices do you possess? Describe your experience.
Question 2
How many years’ experience with document management/revision control do you possess? Describe your experience.
Question 3
How many years’ experience creating graphics, layout and designing documents for procedures and policies do you possess? Describe your experience.
Question 4
How many years’ experience with MS Office, business communications, and Web based collaborative tools (i.e., MS Share Point) do you possess? Describe your experience.
Question 5
How many years’ experience planning and editing technical materials and overseeing the preparation of illustrations, photographs, diagrams, and charts do you possess? Describe your experience.
Question 6
How many years’ experience reviewing, analyzing, evaluating and refining IT policies and procedures do you possess? Describe your experience.
Question 7
How many years’ experience organizing and translating information into clear written documentation do you possess? Describe your experience.
Question 8
Do you possess a Bachelor’s degree in Business, Communications, Technical Communication, or a related field? If so describe your degree.
Question 9
Do you have experience with Documentum? If so describe your experience.
