Job Description-

Administer and support daily running and upkeep of our Salesforce and Sharepoint Online instances.

Profile and Job Responsibility
• Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc. 
• Implement new enhancements including creation of custom objects, workflows, email alerts and templates for both platforms.
• Support and maintain integration to third party solutions (Cloudingo, Evernote, MassMailer, etc.)
• Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the salesforce.com and Sharepoint applications.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally. 
• Identify application usage problems and craft technical / communication plans to IT/business teams. 
• Solid business analysis skill. Must have good inter-personal skills. 
• Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed. 
• Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines. 
• Ability to train new staff in the use of the Salesforce and Sharepoint processes we’ve implemented.
• Triage reported issues and engage other staff members in addressing business users needs for both platforms.

Qualifications
• Bachelor’s degree (preferred Computer Science).