Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:-
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The preferred candidate must be able to communicate problems/issues to customers in a non-technical manner. The preferred candidate must have excellent verbal and customer service skills in order to explain directions and provide basic communication to the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills. The candidate must be able to work as a team member independently.
Behavior Characteristics:-
Must have excellent verbal communication skills
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Experience with RemedyForce Incident Management or equivalent | Required | 2 | Years | 2 - Proficient |
Must have clear understanding of SLAs | Required | 5 | Years | 2 - Proficient |
Experience with Call management and routing systems | Required | 5 | Years | 2 - Proficient |
Experience with routing and dispatching service tickets | Required | 5 | Years | 2 - Proficient |
Experience working in IT helpdesk and fast-paced technology centric environment | Required | 5 | Years | 2 - Proficient |
Experience with remote control, physical and virtual server management software | Required | 3 | Years | 2 - Proficient |
Excellent customer service skills | Required | 8 | Years | 3 - Expert |
