Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Provide direct endpoint (PC, Tablet and Laptop) support | Required | 5 | Years | 3 - Expert |
Expertise in supporting Microsoft based HW/SW ( Windows 7 and Windows 8 desktops, tablets and notebooks) | Required | 5 | Years | 3 - Expert |
Experience and working knowledge of Microsoft Office 2008/2010 | Required | 12 | Months | 2 - Proficient |
Configure and troubleshoot wireless and wired connectivity | Required | 2 | Years | 2 - Proficient |
Direct hands on experience in deploying and supporting PC’s utilizing the Windows 7, and Windows 8 operating systems using | Desired | 2 | Years | 2 - Proficient |
Experience and use of remote control tool sets (LANDesk and Bomgar) or equivalent. | Required | 2 | Years | 2 - Proficient |
Knowledge of Active Directory and exchange concepts and administration | Required | 2 | Years | 2 - Proficient |
Experience and knowledge of ghosting software & support of specialized apps | Highly desired | 3 | Years | 2 - Proficient |
Experience with Call Tracking Systems (preferably Remedy ITSM) | Required | 2 | Years | 2 - Proficient |
Troubleshoot, diagnose, resolve hardware and software issues and document technical service requests | Required | 5 | Years | 3 - Expert |
Experience supporting Vista, Windows 7 and Windows 8 desktops, tablets and notebooks in a networked environment | Required | 2 | Years | 2 - Proficient |
Solid knowledge of TCP/IP networking & related network services (i.e., DNS, VPN, DHCP, etc.) | Required | 3 | Years | 3 - Expert |
Work within a PSAP and technical field in the last 6 months | Required | 6 | Months | 1 - Basic |
Please acknowledge: Unless otherwise specified, contractor staff shall work onsite at the designated District site during normal business hours. May require weekends & after normal business hours
Contractor may be required to carry and use a District provided GPS enabled PDA during the performance of duties, as part of the programs remote dispatching support model, but should be prepared to provide their own PDA. Pls acknowledge.
