Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: Perform all roles of a level 2/ level 3 Desktop Support technician. Must have experience supporting complex systems and/or custom hardware/software.
Complete Description: This role is focused on level 2/3 desktop support and is not level 1 help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Candidate must be able to:- handle difficult situations with clients and turn them into a win for the desktop support team- work trouble tickets from a service desk system- solve issues desk side and through remote desktop- answer how-to questions and resolve issues related to applications, printers, connectivity- image, setup, and install new PC’s - maintain a positive outlook, be professional, and provide excellent customer serviceGreater detail outlined in the skills matrix.Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekAt least 3 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skill | Required / Desired | Amount | of Experience |
General desktop support either client side or remote | Required | 3 | Years |
Build and deploy/setup client machines | Required | 3 | Years |
Desktop – Windows 7 installation, support, patching, and troubleshooting | Required | 3 | Years |
Demonstrated experience providing support with remote tools | Required | 3 | Years |
Support of Office 2010/2013, IE 9/10/11 | Required | 3 | Years |
Windows networking TCP/IP configuration and troubleshooting | Required | 3 | Years |
Thorough understanding of Active Directory – client side | Required | 3 | Years |
Ability to modify system registry (regedit) | Required | 3 | Years |
Install and troubleshoot 3rd party applications on the desktop | Required | 3 | Years |
Troubleshoot network printers | Required | 3 | Years |
Experience with hard drive encryption | Required | 2 | Years |
A+ certification or MCP | Nice to have |
