Job Seekers, Please send resumes to resumes@hireitpeople.comSkill-Set - Program Manager-Business Process-HelpDesk, Call Center, data center.
Complete Description:
This position is housed under the Department of Human Services (DHS), Office of Information Systems (OIS) supporting the implementation of the DC Access System (DCAS).
The Department of Human Services is looking for exceptional Project Manager to support the District’s consolidated health and human services eligibility and enrollment, DC Access System (DCAS) implementation project.
DHS is looking for an individual to project manage the Business Process for the development and implementation of a new HelpDesk developed for the health and human services edibility and enrollment based off of the DCAS Project.
The characteristics required for all resources on the project are to be able to work independently as well as in teams that include government staff, other ITSA resources and system integrator teams. This is a complex project and requires individuals who are able to work in high performing, fast-pace environments to meet significant deadlines monitored by federal funding agencies.
This individual will be working closely with the DHS and its partner agencies to ensure the agencies’ priorities are met. This is a position in the DC Access System (DCAS) implementation project.
Behavior Characteristics:
• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter
Skill | Required / Desired | Amount | of Experience | Expertise Rating | |
PM Exp. operating in the IT Field | Required | 8 | Years | 3 - Expert | |
Proven exp. working on projects that deal with health and human services – District of Columbia preferred. | Required | 2 | Years | 3 - Expert | |
Proven comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies. | Required | 5 | Years | 3 - Expert | |
Proven comprehensive working knowledge in operating a network infrastructure and data centers. | Required | 3 | Years | 3 - Expert | |
Proven exp. in providing technical support and implementing business processes for call center/helpdesk support. | Required | 6 | Years | 3 - Expert | |
Exp. managing business requirements and systems management for Curam | Required | 1 | Years | 3 - Expert | |
Knowledge in technical systems such as HTML, PHP, SQL, Sharepoint, Javascript | Highly desired | 3 | Years | 3 - Expert | |
Experience using and designing analytics for improving business processes | Required | 4 | Years | 3 - Expert | |
Excellent communication skills (Verbal & Written) across all levels of business hierarchy | Required | 4 | Years | 3 - Expert | |
Question: |
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Question 1 Vendor is required to provide contractor with a functional laptop capable of performing all required duties Please acknowledge. |
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