Job Seekers, Please send resumes to resumes@hireitpeople.comRequired Skills - Video Engineer Consultant, VTC technologies, Crestron, Cisco VTC.
Complete Description:
The Tier 2 VTC engineer will be responsible for ensuring that video and potentially audio teleconferencing systems operate in a reliable, available, and scalable manner.
Behavioral Characteristics:
Excellent interpersonal and customer service skills, strong communicator, manages multiple customer priorities at given time, prioritizes and works with designated groups as needed, works independently with limited supervision, is highly motivated.
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Hands on experience with VTC technologies | Required | 12 | Years | 3 - Expert |
Specific knowledge and experience with Crestron and Cisco VTC platforms | Required | 7 | Years | 3 - Expert |
Knowledge of Video and Audio Controllers and Signaling | Required | 5 | Years | 2 - Proficient |
Experience with Cisco TMS Telepresence | Required | 5 | Years | 3 - Expert |
Experience using Jabber, Webex, and Microsoft Lync | Required | 5 | Years | 3 - Expert |
Gather technical and business requirements, develop customized solutions and manage customer expectations | Required | 7 | Years | 3 - Expert |
Perform customer site assessments, complete wall-to-wall inventories, make recommendations on parts needed and support the installed base of systems | Required | 7 | Years | 3 - Expert |
Ability to provide advice and recommendations on system upgrades, replacements, or new systems | Required | 3 | Years | 3 - Expert |
Communication with vendors for upgrades and troubleshooting issues with equipment and software | Required | 7 | Years | 3 - Expert |
VTC field experience within government agencies and public schools | Highly desired | 4 | Years | 2 - Proficient |
Independently manage projects and provide regular updates to the senior staff and management team | Required | 7 | Years | 3 - Expert |
In-depth knowledge of diverse audio/video systems | Required | 10 | Years | 3 - Expert |
Polycom and Tandberg VTC systems expertise | Required | 3 | Years | 2 - Proficient |
Installation and maintenance of set top boxes (STBs) | Required | 5 | Years | 3 - Expert |
Perform maintenance on customer production equipment | Required | 5 | Years | 3 - Expert |
Capable of training and demonstrating product features and operation to non-technical customers | Required | 5 | Years | 3 - Expert |
Bachelor's Degree | Required |
|
|
|
Sr. level customer tech support via video, phone, email for complex video conferencing systems, web-conferencing, and AV equipment usage | Required | 7 | Years | 3 - Expert |
Develop Statement of Work for design and installation of Video solutions such as Cisco Telepresence | Required | 7 | Years | 3 - Expert |
Knowledge of Vbrick and Medicast video solutions | Desired | 2 | Years | 1 - Basic |
