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Job Description:

This developer position will participate in the detailed design, construction, implementation, and support of an enterprise IVR (Interactive Voice Response) application.  Write new programs of moderate to high complexity, working with complex applications systems designs and specifications while utilizing standard procedures and techniques.  Formulate concepts and develops solutions of application programs for the full life cycle (design, code, test, implement) of projects.  

ESSENTIAL RESPONSIBILITIES:

Design, create and implement effective, natural language call flows with a high degree of usability.

Analyze and define system requirements for IVR applications to meet business requirements.

Prepare and maintain complete programming specifications, functional design, and technical design documents.

Analyze, code, test, and debug the application

Support testing, debugging and resolution of issues.

Participate in and assist with user focus groups, tuning, usability testing, refactoring, optimizing call flows.

Perform troubleshooting and analysis to assess root cause of application issues.

Make recommendations to improve operating efficiency and functionality of voice user interface.

Provide regular status reports.

Adhere to all policies and procedures concerning all confidential information including but not limited to internal use and restricted information, including Protected Health Information (PHI).

TECHNICAL QUALIFICATIONS: 

Minimum 5 years of solid software programming experience in developing web applications in a J2EE environment using Rational Application Developer IDE. More specifically, VXML, service-oriented architecture, object-oriented design, XSLT, Java and J2EE experience are all a plus.

Excellent knowledge using the Spring framework for web applications and CVS

Good knowledge on Struts, MVC, HTML, JSP, Open source Java frameworks and technologies, such as Apache Common utility, Ant build file, Junit testing

Should have good experience in Database SQL query, JDBC programming, Basic Design Patterns and software development methodology.

PREFERRED: 

Knowledge in IVR applications using VoiceXML (VXML).

JavaScript, xml experience all desirable.

Experience working with Web Services using XML.

Healthcare industry experience.

Additional Information:

Excellent communication and writing skills.

Excellent interpersonal skills with the ability to develop cohesive working relationships with team members.

Strong technical, logical, and analytical skills. 

Ability to communicate effectively, verbally and in writing, with technical, business, and management staff.

Flexibility to adapt to change and willing to learn and develop new skill sets as applicable. 

Ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables.

Thorough understanding of the full software development life cycle.

Skills Matrix: