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Customer Service Representative Resume


Career Objectives

  • My career goals involve venturing in the fields of engineering project management, process engineering, food processing, as well as a deep focus on energy generation and its alternatives with emphasis on environmental safety and preservation.

Education/ Qualification

B. Eng. Chemical Engineering(First Class Honours.),
Confidential, Jamaica (UTech) – Kingston 6, Jamaica


Hazard Analysis and Critical Control Point (HACCP) Officer, Continental Baking Company,

  • Assessment of the operations of the plant and determination of correct procedures to ensure food safety and implementation of measures in accordance with FSMA requirements.
  • Creation of proper record keeping documents.

Chemical Engineering Intern, Confidential

  • Assessment of the operations of the hydro-cyclones in the precipitation department
  • Development of a solids settling profile of the precipitation tanks
  • Determination of the sand factor in the bauxite using a newly developed procedure and a plant balance.
  • Scope of projects involved sample collection, laboratory testing and analyses of results

Laboratory Assistant, Confidential

  • Waste water laboratory analyses on samples obtained from various industries in Jamaica
  • Analyses were done for the presence of metals, other ions, solids, oil & grease etc.
  • Waste classification on university campus as well as treatment options

Teller/ Customer Service Representative, BNS Jamaica

Projects Covered

  • Study of extraction of ginger oil for antioxidants including design of steam distillation unit
  • Design of an acrylic acid plant with analyses of cost and feasibility and environmental and safety impacts
  • Design of heat exchangers and calculations to determine energy consumption and equipment specifications.

Awards/ Honours

  • Most Outstanding Engineering Graduate – Jamaica Institution of Engineers
  • First Class Honours – UTech graduating class
  • Faculty of Engineering and Computing Dean’s List,
  • Most Outstanding 3rd Year Chemical Engineering Student
  • UTech Foundation Scholarship

Software Knowledge

  • AutoCad, ChemCad, Matlab, ComSol, Design Expert, Engineering Equation Solver, Microsoft Office Suite (Excel, Access etc.)

Activities/ Interests

  • Association of Chemical Engineering Students (AChemES) – President
  • Duanvale United Sports Club - President
  • Duanvale Community Development Committee
  • Jamaica Cultural Development Commission Trelawny Parish Committee member
  • Other interests – Sports, politics, social issues.


  • English (Native)
  • Spanish (intermediate level)

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