PROFESSIONAL SUMMARY:

• Over 10 Years of IT experience in Analysis, Design, Development, Testing, Implementation and Maintenance of Applications in Client/Server and Web environments.
• Over 8 Years’ Experience of Providing Consulting Services for a variety of vendor packages/products and for in - house built applications etc.
• Over 6 Years of Hands-on experience in Object Oriented Programming in developing Web applications and Stand-Alone applications powered with .NET technologies (C#, ASP.NET, VB.NET), Crystal Reports, SQL Server Reporting Services, Web Services, HTML, DHTML, Oracle, SQL Server, VBScript, JavaScript.
• Over 4 Years of IT experience in Providing Product/Technical/Customer Support and Expertise’s.
• Proficient in Microsoft .NET technologies - C#, ASP.NET, IIS, VB.NET, ADO.NET, WCF, COM Interoperability .
• Around 2 years’ experience on Java Development Environment using Servlets, EJB’s, J2EE, and J2SE framework.
• Significant skills in all phases of Software Development Life Cycle, Problem Analysis and resolution, Client interaction, Issues/Defects Escalation and End user documentation.
• Having Good analytical and communication skills, good judgment in meeting project deadlines. Capable of working in a team environment as well as independently.
• Having Domain experience in Manufacturing, HealthCare, Government Services, Power and Energy and Pharmaceutical.

SOFTWARE:

UNIX, MS-DOS 6.0, WINDOWS XP, 2000, Windows 10, Windows 2k8 R2, Windows 2k12, Microsoft Office 365 IIS, ADO, ADO.NET, RDO, COM, DCOM, MTS 2.0 OLEDB, ODBC, Web Services, VISUAL, INTERDEV 6.0, Weblogic 10.3, Struts Framework 1.x, JRE/JDK 6.0, Eclipse Helios, ORACLE 7.x / 8.x/ 9i, 10g, SQL Server 6.5/7.0/2000/2005/2008 R2, 2012, 2014, ASP.NET AJAX Controls 2.0, MVC Framework, C, SQL, .NET Framework 4.6, VS 2015, Java SE 6.0, VB.NET, C# 5.0, ASP.NET 4.5.1, XML, SQL Server Reporting Services, Crystal Reports 10.0/11.0, TOAD, HTML / DHTML, Java Script, VB Script, Cold fusion, ASP 3.0, VB 5.0/6.0, Developer 2000, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

Product Support Specialist/Sr. .NET Developer

Responsibilities:

• Provided Technical support for the following Information Software products including:
• Asset Management Products: FactoryTalk® EnergyMetrix, FactoryTalk® AssetCentre.
• Data Management Products FactoryTalk® HistorianSE, FactoryTalk® HistorianME, FactoryTalk® Metrics aka (RSBizware), FactoryTalk® Transaction Manager aka (RSSQL).
• Performance and Visibility Products: FactoryTalk® Metrics, Factory Talk® Vantage Point.
• Worked on issues of diverse scope where analysis of data required evaluation of identifiable factors.
• Involved in Demonstrating good judgment in selecting methods and techniques for obtaining feasible solutions.
• Involved in Creation of Customer Service tickets and Product Anomaly/Defect tickets, Customer interaction and follow-ups in timely manner.
• Also, maintained communications with design & product development specialists/management teams in escalating/resolving complex technical problems.
• Achieved and maintained a business process index on the creation of service tickets, proper use of the Traffic Lights and ISO Certified Notes Template for every ticket interacted throughout the Fiscal Year.
• Involved in Design/Development of Engineer Global Competency Repository (GCR) (web based application) for all Confidential Engineers. This tool helps to search and maintain Tech Support Engineers Globally with Great Reporting features using C# .NET, SQL Server 2008 R2. GCR Supports 1000+ users.
• Involved in several kinds of testing the application like functional testing, regression testing, smoke testing, white-box testing.
• Also, involved in Deploying, Maintaining the Application and providing End User Documentation for future references.
• Involved in several meetings and discussions for enhancements of new features before each release.
• Provided on-call support, data analysis, application enhancements, project changes, documentation, and Consulting Services for a variety of vendor packages/products and for in-house built applications etc.

Confidential, Cleveland, OH

Sr. Systems Analyst

Responsibilities:

• Developed ASP.Net Main, Online Sign-up for Dr. Connect Users using the concept of User controls and automated the information sent to EPIC thru DTS Packages. This process increased no. of doctors that signed up online.
• Design and Development of Technical Support Pages and Audit Maintenance module for auditing registered Users in several steps.
• Involved in overall Design, Coding, Database Creation, Testing and Deployment of the project.
• Implemented Business Layer to support business logic for GUI User Controls process.
• Involved in design and creation of several Dr. Connect Reports using SQL Server 2000 Reporting Services and Crystal reports 10.
• Involved in the enhancement of several tasks in EPIC software written in ASP to fulfill Cleveland Clinic Dr. Connect application needs.
• Wrote SQL Server DTS packages to schedule the transfer of Data to other Relational Databases.
• Developed Blue Ticket Process using Struts framework, EJB, JSP and JavaScript for admin users.
• Used Several COM Business Components encapsulating Patient’s Data in Dr. Connect Application.
• Developed Zip Code validation and AD Credentials Check Web Services and also consumed Web Services in Dr. Connect Application.
• Designed several XML templates for various disease diagnoses to suit and integrate with the existing questionnaire structure of the application.
• Wrote UNIX shell scripts that are scheduled (weekly, monthly and quarterly) to run as Cron jobs for SMS, Lawson financial Departments, GE and Medstat corporations for their invoice purpose.
• Implemented various enhancements and modifications to myConsult application to meet functional requirements.
• Used SmartCVS and Surround SCM for Version Managements and Worked on Bugzilla for task/issue routing.
• Worked on using the JfreeChart (a third-party tool) to develop Reports for Marketing and Clinical departments.
• Worked on ASP.NET WCF Services pilot project for bug-tracking application using .NET Framework 3.0 version.
• Involved in several kinds of testing the application like functional testing, regression testing, smoke testing, white-box testing. Also, involved in Deploying, Maintaining the Application and used Twiki to provide End User Documentation for future references.
• Involved in several meetings and discussions for enhancements of new features before each release.
• Also, involved in on-call production support for myConsult Application.

Environment: Dot Net Framework 1.1/2.0/3.0 (ASP.NET, ADO.NET), C#, MS Visual Studio.Net 2003/2005, Surround SCM, Bugzilla, SQL Server 2000/2005, Windows 2000/XP, IIS 5.0/6.0, CSS, ASP, JavaScript, SQLServer 2000 Reporting Services, DTS Services, Struts Framework 1.x, JDK /Java SE 6.0, Weblogic 10.3, Bugzilla 3.2.2, Twiki 4.x, Eclipse Helios, JSP, CSS, nUnit, JavaScript, Oracle 9i, TOAD 10.3, UNIX Shell script, MVC Framework

Confidential, Charlotte, NC

.NET Consultant

Responsibilities:

• Involved in the coding of Person, Location, Vehicle, Drugs, Weapons, Officer and General modules using the concept of User Controls.
• Involved in coding of Person Field Interview, Raid and Search, Knock and Talk forms.
• Implemented Business Layer to support the business logic for GUI User Controls process.
• Developed .Net Remoting Business Layer and Security Components.
• Involved in several meetings and discussions on using the right technology.
• Used Surround SCM for Version Managements and Worked on Seapine Test Track Pro for multi-user issue management solution with comprehensive workflow and issue routing.
• Involved in the Design and creation of the Database in SQL Server 2000 and writing complex SQL Stored procedures to retrieve data from database.
• Also, Involved in Gathering User Requirements, Design, Development and Testing of “Threat to Officers” Application.
• Created complex business components in VB.NET using .NET Class Library assemblies.
• Developed Business logic for Search functionality using Web Services and also Consumed Web Services from ASP.NET web application.
• Performed unit Testing, Deploying, Maintaining and Provided End User Documentation for future references and also involved in various discussions for addition of new features before each release.

Environment: Dot Net Framework 1.0/1.1(ASP.NET, VB.NET, ADO.NET), C#, MS Visual Studio.Net 2002/2003, Surround SCM, Oracle 9i, Seapine Test Track Pro 6.0, SQL Server 2000, Windows 2000/XP, IIS 5.0/6.0, CSS, JavaScript, OpenOffice.org 2.4

Confidential, Raleigh, NC

Programmer Analyst

Responsibilities:

• Mainly involved in customization of different modules for an existing System which includes Design and Development of Several Visual basic forms for Customers, Sales, Products and Booking Modules.
• Involved in the creation of various database Objects like Tables, Views, Indexes and set relationships between tables, Performed Checks and Corrections for referential integrity of the database according to the business needs.
• Designed Several Crystal Reports 8.0 including Sub Reports, Cross Tab Reports for Marketing & Sales
• Written Several Stored procedures, Packages, File Handling Programs in PL/SQL to execute a Series of Complex Database Transaction Commands and Involved in tuning of Various SQL Statements using EXPLAIN PLAN tool to increase performance of the Database.
• Distributed several releases that included bug fixes and enhancements to improve functionality, stability and usability of the program, resulting in fewer customer complaints.
• Involved in the design and Coding of Exporting Data to GIS and CRS Data Warehouse systems of International Branches.
• Developed Dynamic ASP’s for posting Weekly, Monthly, and Annual Reports on the Web giving access to Particular Sales Person, Division Controllers, Upper Management depending on the Type of Security.
• Written Code in ASP for Connecting Sub Reports providing Logon information to Main and Sub Reports.
• Written Source Code in VBScript for Server Side Validations and JavaScript for Client Side Validations.

Environment: Visual Basic 6.0, ADO, Oracle 8.0, Crystal Reports 8.0.1.0, ASP 3.0, Visual InterDev 6.0, JavaScript, VBScript, HTML, IIS and Windows 2000.