SUMMARY:

• Software Development and Information Technology ProfessionalDynamic, hands - on, results-focused team leader with over 18 years’ experience in technology, software development, and cross-functional project management, producing and delivering successful outcomes and change.
• Qualifications and Expertise
• Team Building, Performance Management and Mentoring
• Web, Client, and Mobile Development
• SDLC Lifecycles (Agile, Waterfall)
• IT Strategy, Roadmaps and Governance
• Project Management
• Software Procurement and IT Product Management
• IT Infrastructure and Architecture Designs
• Business/Customer Transformation
• Vendor and Resource Procurement Management
• Analysis and Business Requirements
• Data and 3rd Party Integrations including SaaS
• Delivery and Change Management

TECHNICAL SKILLS:

• C#/VB .Net
• Visual Studio 2013
• MVC/ASP
• SQL Server
• Salesforce/
• Microsoft Dynamics Cloud
• SharePoint
• Jira
• Umbraco CMS
• GitHub
• MS Project/
• Clarity/
• Innotas
• FACETS iSeries/MHS (DB2)
• Razor html
• Data Warehousing
• SAP Business Objects
• SSO/SAML2
• SOA: WCF
• WEBAPI
• Angular js
• CSS
• SSRS
• Office 365

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technical Solutions Lead/Functional Technical Lead

Responsibilities:

• Technical project lead role in large scale (10m+) cross-functional/cross-discipline organizational projects.
• Responsible for technical project guidance and end to end solutioning, governance and software integrations utilizing full SDLC.
• Led multi-year project to scale up a customer payment, billing and enrollment system designed and built in-house to integrate with existing claims/enrollment system, saving the company 20m per year by phasing out a TPA.
• Lead and plan segments in Member/Customer Migration project to integrate new LOB into existing systems.
• Provided leadership and technical guidance to all levels of business project teams on IT systems, development and technical team capacities/capabilities.
• Actively engage and support business project teams on end to end QA, UAT and pre-production staging.
• Solutioned multi-level post production support processes alongside business and IT stake holders.
• Perform and document impact analysis on current systems, architectures, server infrastructure.
• Provide executive leadership cost/benefit analysis and walkthroughs on projected/proposed solutions and designs.
• Accountable for technical feasibility studies, roadmap integrations with Enterprise Architecture team and technical projects from initial evaluations and designs through delivery, execution and support.
• Responsible for procuring and placing external vendor supplied resources in connection with budgeting, project alignment and SOW management for multi-million dollar development efforts.
• Lead and enable technical staff to adhere to established departmental software process and procedures and deliver with a high degree of quality.
• Planning and executing strategies on technical resource estimations for maximizing resource efficiencies/throughput while minimizing project budget impacts.
• Collaborate with IT and business PMO to ensure project stakeholders are fully aware of development status, progress and issues or defects.
• Coordinate and direct project-level production release management activities alongside Enterprise Release Management teams.

Confidential, New York, NY

Director

Responsibilities:

• Key IT Leadership Role Supporting Executive Management, Operational teams and Customers in a competitive 200k plus member led start-up NY QHP Health Plan.
• Provided Customer Centric IT web-based and real-time data solutions for transforming the operational business to automate and optimize team productivity.
• Successfully Implemented IT Application & Web Development Strategies and Processes gaining immediate efficiency and million plus ROI.
• Engineered and Implemented scalable customer facing website from end to end.
• Design enterprise technology solutions to support major functions and initiatives of operational business areas with a team of six (6) .NET software solution developers.
• Established multi-platform mobile development strategy with Xamarin resulting in a reduction of specialized resource costs.
• Enhance provider, member and broker health plan experiences with web integration solutions to provide real-time data and information, including claims, eligibility and pharmacy.
• Developed custom Microsoft SharePoint environment for extranet and intranet along with supporting processes, enabling efficiencies and cross-functional information sharing.
• Streamline and improve upon customer service and lead generation processes through regular development, maintenance and support of CRM systems: Salesforce, Microsoft Dynamics.
• Gather and analyze business requirements to identify and understand complex business problems and processes. Translate operational business needs and processes into long-term scalable software web/application solutions.
• Met goals and deadlines by creating roadmaps, prioritizing and focusing development resources and planning to support and empower organizational projects and initiatives.
• Implement policies and procedures to provide accurate, complete, dependable, and auditable processes for health insurance software development and member facing website.
• Manage vendor technology integration and relationships to enhance customer support, end-user touch points and (UX/UI) web experiences.
• Negotiate contracts with technology vendors to implement cost effective solutions for the organization, including infrastructure, web, software tools, salesforce, and Microsoft Dynamics CRM platforms.
• Contribute, monitor, and adhere to annual budgets to keep administrative costs down.

Confidential, Bronx, NY

Solution Architect / Technical Lead

Responsibilities:

• Enterprise-level, project based, cross-functional team leadership and key technical advisor of on/off-site development resources, consultants, and external vendors.
• Managed and Implemented highly-visible, large scale enterprise initiatives from end to end in order to ensure delivery of high performing, cost-conscious solutions.
• Work closely with the development team to deliver .NET based web applications and client software solutions.
• Established UX/UI, web and functional designs for public facing web-based provider directory projects.
• Streamlined and delegated cross-functional work efforts and productivity through SharePoint integrations.
• Collaborated with EPMO and provided technical guidance and operational support on IT initiatives and organizational projects.
• Facilitated and governed requirements and documentation with detailed functional and technical design specifications within a waterfall SDLC.
• Maintained technical project plans and milestone reports to ensure tasks were delivered on budget and within expected time-frames.
• Ensured communication throughout the lifecycle of projects between IT, EPMO, business/operational areas and all levels of executive management.
• Advised technology teams of Business Systems Analysts, Developers, and QA, to handle technical concerns and operational support to ensure projects were successfully executed.
• Established post-project implementation support processes and hand-off procedure.
• Monitored SDLC standards and practices; Executed QA, change and delivery management.

Confidential, Brooklyn, NY

Manager

Responsibilities:

• Managed a solution delivery team of 7 .NET Client-server/Web software and Business Intelligence developers.
• Improved and standardized enterprise-level analytics and data reporting with design, implementation, delivery and maintenance of a Business Intelligence platform.
• Unified development (UX/Back-office) and maintenance of the public website and Intranet into a single CMS platform.
• Centralized development team project management and provided statuses to all levels of executive management.
• Delivered cross-functional project discovery services and empowered organizational initiatives with software solutions and IT support in all Health Plus operational business areas.
• Defined actionable software roadmaps for the development team, aligned with business needs and regulatory requirements, with design and deployment procedures for software enhancements.
• Implemented, maintained and evolved software development coding standards, policies and procedures, and QC practices.
• Executed successful development processes and procedures with QA Analysts, reducing post-production issues.
• Performed annual performance appraisals, planned, budgeted and allocated resources in accordance with overall IT and organizational budgeting processes.
• Instituted weekly staff milestones and team touch-points to enhance developer productivity and ensure organizational project deadlines were met.
• Develop relationships with external vendors and partners for data integration.
• Managed and improved upon the software development life-cycle (SDLC) through institution of source control procedures, organizing and segmentation of code development and changes prior to QC/QA processes.

Confidential, New York, NY

Senior Programmer/Analyst

Responsibilities:

• Team manager of a .NET/SQL Client-Server and Web software development group of 6 direct reports, providing IT direction, solutions and support to all Healthfirst operational business and administrative departments.
• Managed development team projects and provide project statuses to all levels of executive management.
• Advised development team on software and database designs & deployment procedures for on-going maintenance, enhancements and upgrades.
• Accountable for development, implementation and governance of software development team standards, policies and procedures and source control.
• Led development team on all aspects of gathering and analyzing user and business requirements.
• Facilitated employees' growth and professional development within the organization.
• Implemented a uniform use of Quality Control procedures in the client-server development team that included peer code review, use of test plans and unit testing.
• Participated in Presidents Advisory Council resulting in numerous work quality of life improvements for all employees.