Software Architect Resume
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Renton, WA
SUMMARY:
- I am a certified Siebel consultant with over 15 years of experience in providing CRM solutions for aviation, telecommunication and medical devices industries.
- I will bring valuable experience and deep knowledge of Siebel application architecture, data model, configuration and EAI.
- In my current role, I am responsible for a 24/7 call center with 700+ users with complete oversight of all requirements, resource, software and hardware decisions.
- I have hands on experience in SOAP based web services, designed numerous web services interfaces between applications on home grown and COTS middleware platform.
- I am experienced in end - to-end SDLC(AD&S, Scrum) with strong product delivery and technology project management credentials.
- I am now looking to leverage my extensive development and operations experience to add value in my next role. Throughout my career, I have evolved with technology changes, learning current technologies for solving business problems. Most recently, I have completed a specialization in Data Science from the University of Washington.
TECHNICAL SKILLS:
CRM: Siebel Call Center, Field Service, Marketing, eMedical,eCommunication, eConsumer Goods,RTD,Siebel Tools.
High Availability: Oracle Active Data Guard, Oracle Golden Gate.
Communication Protocols: SOAP, REST, SFTP, FTPS, FTP, HTTPS, HTTP.
Databases: Oracle, TimesTen, MySQL, SQL Server, PostgreSQL, NoSQL databases (Cassandra, MongoDB).
Operation System: RHEL, HPX, Windows 2000 Server.
Integration Broker: IBM WebSphere, BizTalk, Tibco.
Cloud Computing: Amazon Web Services (AWS), Microsoft Azure.
PROFESSIONAL EXPERIENCE:
Confidential, Renton, WA
Software Architect
Responsibilities:
- Design, develop, test and deploy Siebel Call Center:
- Call center was designed with an improved business workflow and this resulted in improved cycle and touch time for individual users and the cell.
- Worked with business users to understand requirements and translate them into a working solution.
- Built and implemented a fast track process to deliver “Change Request” in 3 days. This greatly reduced the code delivery time of meta data based requirements.
- Built a performance improvement plan for optimal application performance.
- Built the project plan to keep the application compliant as per Boeing IT policies.
- Disaster Recovery Plan. (Oracle Active Data Guard used for high availability architecture)
- System Criticality Process.
- Access Control Policy.
- Decommission/Retire Siebel Call Center.
- Built the project plan to retire Siebel application as it is now being replaced by SAP CRM.
- As part of application retirement managed the design, build, test and deployment of an HTML Cognos report to access historical call center data in data warehouse.