Software Architect Resume Renton, WA - Hire IT People

SUMMARY:

I am a certified Siebel consultant with over 15 years of experience in providing CRM solutions for aviation, telecommunication and medical devices industries.
I will bring valuable experience and deep knowledge of Siebel application architecture, data model, configuration and EAI.
In my current role, I am responsible for a 24/7 call center with 700+ users with complete oversight of all requirements, resource, software and hardware decisions.
I have hands on experience in SOAP based web services, designed numerous web services interfaces between applications on home grown and COTS middleware platform.
I am experienced in end - to-end SDLC(AD&S, Scrum) with strong product delivery and technology project management credentials.
I am now looking to leverage my extensive development and operations experience to add value in my next role. Throughout my career, I have evolved with technology changes, learning current technologies for solving business problems. Most recently, I have completed a specialization in Data Science from the University of Washington.

TECHNICAL SKILLS:

CRM: Siebel Call Center, Field Service, Marketing, eMedical,eCommunication, eConsumer Goods,RTD,Siebel Tools.

High Availability: Oracle Active Data Guard, Oracle Golden Gate.

Communication Protocols: SOAP, REST, SFTP, FTPS, FTP, HTTPS, HTTP.

Databases: Oracle, TimesTen, MySQL, SQL Server, PostgreSQL, NoSQL databases (Cassandra, MongoDB).

Operation System: RHEL, HPX, Windows 2000 Server.

Integration Broker: IBM WebSphere, BizTalk, Tibco.

Cloud Computing: Amazon Web Services (AWS), Microsoft Azure.

PROFESSIONAL EXPERIENCE:

Confidential, Renton, WA

Software Architect

Responsibilities:

Design, develop, test and deploy Siebel Call Center:
Call center was designed with an improved business workflow and this resulted in improved cycle and touch time for individual users and the cell.
Worked with business users to understand requirements and translate them into a working solution.
Built and implemented a fast track process to deliver “Change Request” in 3 days. This greatly reduced the code delivery time of meta data based requirements.
Built a performance improvement plan for optimal application performance.
Built the project plan to keep the application compliant as per Boeing IT policies.
Disaster Recovery Plan. (Oracle Active Data Guard used for high availability architecture)
System Criticality Process.
Access Control Policy.
Decommission/Retire Siebel Call Center.
Built the project plan to retire Siebel application as it is now being replaced by SAP CRM.
As part of application retirement managed the design, build, test and deployment of an HTML Cognos report to access historical call center data in data warehouse.