TECHNICAL SKILLS:

ITIL v3 Boot Camp, Prince II Foundation Project Management - Confidential MCSE 2003 - Windows Server 2008/2012, Certified Novell Administrator 5.1 - Confidential SQL 2005 Admin Courses - SharePoint 2010 Administration Course - Confidential Windows Active Directory Admin Course - Confidential Windows 2000 Server & 2000 Professional Courses - IIS 6.0 Administrators Course - Confidential Application 2000 Centre Course - Confidential System Crash Dump Analysis Training - Confidential IIS 5.0 & IIS 6.0 Courses - Confidential IIS 4.0 and NT Option Pack Course - Confidential Windows NT 4.0 Server and Workstation Courses - Confidential .NET Framework 2.0 & Virtualisation - Perex SCSI Data Storage, SCSI Tape Drive Technologies & Perex SCSI bus Analysis and Interrogator Systems, Splunk Enterprise 6.6, Wireshark, Repliweb, Venafi.

EMPLOYMENT HISTORY:

Confidential

Senior Systems Analyst

Responsibilities:

• Creation working with various teams to deliver application deployments and security based enhancements, also working with off shore team to investigate and resolve any issues found due to deployment failures in pre-production environments
• Process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements.
• Provide 3rd Level Support - Incident troubleshooting, analysis and resolution for web applications Day - to-day administration includes installation, testing, tuning, upgrading and loading patches, troubleshooting server problems and network issues.
• Deployment of home grown and vendor software, documenting and creation of for promotion to upstream teams for deployment.
• Supporting issues with deployments in the upstream environments.
• Migration of Windows 2008R2 to Windows 2012, IIS and Dot Net application integration. Request, migration and troubleshooting of TCP/IP, DNS, WINS, Firewall, Local and Global load balancing expertise in application integration.
• Analysis of IIS and troubleshoot application integration issues in Windows environment.
• Follow SDLC and Agile processes for application deployment and Repliweb for Content Management
• Work with offshore teams to deliver client facing enhancements for Confidential Global Wealth Management suite of online .NET applications.
• Migration of applications from Windows 2008R2 to Windows 2012
• Submission of DNS requests
• Submission of Firewall/GMT & LTM changes and troubleshooting of network based issues where required
• Windows 2008R2/IIS to W2K12/IIS & .Net Migration project to migrate all Windows 2k8 web and application servers to Windows 2012/IIS and all associated application servers along with web application remediation or retirement, engagement with the PMO, team managers, development teams and engagement managers to verify, plan, test and roll out remediated web applications.
• Confidential Financial Advisor web applications upgrade in all Windows 2008R2/IIS environments, creating architectural diagrams and also integrating and implementing new and updated technologies to deliver high availability applications to the business.
• Use of Splunk, Wireshark, Teamportal3 and other tracing tools to assist in resolving application or server side network and application based issues.
• Creation of new VM servers using AppHost.
• Request of new iCA and Verisign for TLS certificates where needed, use of Venafi is used in this case.

Confidential

Senior Analyst

Responsibilities:

• Began Confidential career as a Contractor, after 6 months, hired to Full Time Employee in the Application Management Operations team & Dev Ops, in 2013 moved up to the Java Engineering team providing more senior level of expertise and project technical leadership and management and quality of project/planning activities liaising with Architectural team to deliver project based Infrastructure and application management planning and deployment, providing feedback on areas of concern which may require project work review at Proof of Concept phase and at higher levels of SDLC.
• Work with various business and application groups to ensure that Risk assessments are completed and Confidential Standards and governance requirements are met. This includes working with external clients to ensure that Confidential compliance is adhered to across all platforms and teams, Risk and Governance reported and reviewed back to PMO and Project Stakeholders.
• Interface between external application vendors to ensure that both Global Security, Governance and other compliance for process control and use are followed including internal audit and working with external audit to ensure that all compliance requirements are met.
• Daily use of Kanban and Agile processes for successful proof of concept and project on boarding to completion of the project is successful at the technical level, this included documentation to be used for support purposes as well as change management, QA and Security teams
• Senior Analyst within the Confidential Application Management Engineering team covering Windows server 2008 and 2012 based technologies utilizing both .Net and Java, web and thick client technologies across the Confidential Enterprise, this includes automated deployment and build processes overseen using tools such as BuildForge
• Engineering team and Architect teams engaged in the solution proposal process which involves researching and finding the appropriate technology, evangelizing, educating, and creating the approach to implement that technology to the enterprise delivery, this also includes POC (Proof of Concept) working closely with the Business, Global Security, PMO and Product Management groups, once successful projects are onboarded, working to project timelines to deliver architectural diagrams and liasing with all teams concerned.

Senior Analyst & Engineering Thread Lead

Confidential

Responsibilities:

• Liaison with Global Hosting Centre Management for all Server Decommissions, including F5, Firewall & DNS requests, SSL Certificates etc.
• Liaison and submission of Project requests for project action items from approved architectural blueprints with infrastructure (including Private Cloud Services), SQL and networking teams to deploy server side and network based technologies to Confidential standards Global Technology Standards, working with application management team members to ensure all change management requirements meet technical standards.
• Review of architectural plans with architect teams and updating of all architectural diagrams where necessary including Global Security teams and Operational teams as necessary.
• Review with PMO, Global Security, Architecture and Development groups on ensuring that All Confidential standards are adhered to including that due process is followed, risks assessments carried out and reported back to PMO and other teams to ensure that the risks would be mitigated and resolved prior to any go live of new applications or updates for existing applications.
• Creation and review of all application runtime guides and proposed deployment documentation to be used by operational staff for accuracy and correctness of technical data
• Performance Stress testing of Infrastructure and Applications, liaising with Quality and Performance teams and Quality assurance liaison testing with QA teams
• Testing of application deployments as provided by the development teams and liaising with the developers directly to ensure that deployment packages meet required Confidential standards for clean deployments through all environments and working with developers and other groups to resolve any deployment issues prior to final sign off and approval for deployment to Production by the Operations Team
• Deployment and Change documentation creation, submission and review for final release approval by Change Management CAB meetings and senior management and top level leadership where necessary.
• Creation of technical and operational manuals for use by Operational support teams in the Application Management group
• Continual training program of support personnel on Confidential applications in both On and Off Shore support roles
• Application deployment and readiness reviews with all teams involved in the projects concerned
• Co-ordination of application and web application releases within the SDLC release process working closely with the development teams, Quality Control teams, including any troubleshooting, reinstallations, testing and final releases through QA, Stage and Production
• Participation in the Confidential continual improvement program to ensure that outages in Production are not only resolved, but also root cause analysis is completed and action items from those outages are driven back into a new release to resolve any outstanding technical issues.
• Following Confidential best practice and employing Kanban and Scrum practices for infrastructure requests to Global Hosting Services
• Generation of Firewall and F5 requests following architectural and blueprint data, any changes necessary fed back through to the Architectural and Global Security for review and approval

Confidential

Systems Analyst

Responsibilities:

• Windows 2000/IIS5 to W2K3/IIS6 & .Net Migration project to migrate all pre Windows 2003 web and application servers to Windows 2003/IIS6.0 and all associated application servers along with web application remediation or retirement, engagement with the team managers, development teams and engagement managers to verify, plan, test and roll out remediated web applications.
• Confidential Financial Advisor web applications upgrade in all Windows 2003/IIS6 environments, creating architectural diagrams and also integrating and implementing new and updated technologies to deliver high availability applications to the business.
• Review of governance processes and internal standards, SOX compliance and standards required for online banking and other services such as investment services - where processes were found to be deficient, these were reviewed by all teams concerns, updated and published and evangelized across the sectors requiring compliance updates

Confidential

Web and Applications Analyst

Responsibilities:

• W2K3 Migration project to migrate all pre Windows 2003 web and application servers to Windows 2003/IIS6.0 and all associated application servers, this included working closely with the development team in India for all application and code releases which were scheduled via the version control and change management systems
• Web and application releases to all environments within the Confidential Cornhill Internet/Intranet hosting platform, including continual review and appraisal of the release and change process to ensure they were fit for purpose
• SDI Team SOX compliance and security access review with Confidential Internal Audit
• Technical Lead for administration and configuration of over 375 Windows 2003 & 2000 Application, IIS 6.0 & IIS 5.0 Web Servers and Virtual Servers in a Distributed Hosting Environment and e-business platforms, including web sites and associated web applications in an enterprise environment including code reviews of asp and asp.Net, code migration and deployment, web application stress testing, creation of web sites, sub-webs, ftp sites, applications and other daily maintenance of Confidential and its other business units Internet & Intranet web hosting environment and associated web applications as well as the Insurance Aggregator web sites and other 3rd party web sites supported by Confidential Insurance PLC. Version control and change management
• Joint responsibility for SDI team resource allocation for staff members allocation to project work and BAU tasks,
• Approval or rejection of all web related release work which is subject to change management processes & security review.
• Purchase, installation and upgrade of all SSL certificates, QAS Quarterly updates and other web/applications which required manual updating.
• Responsible for all web and application server security hardening and e-business site security along with working closely with the Security team to ensure that all applications meet the necessary security standards.
• Review and update of all e-business web and application processes within Confidential .
• Deployment of new content and web technologies to the hosting environment using the Confidential Cornhill Change Management processes and using the release management processes as laid out by Confidential Technical/ACIS development teams.
• Analysis of Server Event logs & IIS Logs to establish initial problems with the web servers within the distributed hosting environment also working with development teams to actively debug sites and applications in all environments.
• Support of developer community with the Development, UAT and Test Lab environments for all web sites, web applications and web services. UAT testing on all sites and services prior to any go-live with a given site.
• DNS administration for the internal DNS servers at Confidential including setting up and configuration of DNS records for both live and test sites within the Confidential Enterprise environment.

Confidential

Web Operations Team Lead

Responsibilities:

• Web (Internet/Intranet) Operations Team Lead, responsible for a team of 5 members of staff who perform the day to day application release and web application management plus deployment requirements of the Confidential Worldwide web hosting environment for both Intranet and Internet sites
• Complete review and audit of current Confidential Worldwide hosting environment, both internal and external environments. Review of current domain configuration for Confidential and review of Confidential strategy for IT
• Planning and liaising with cross platform teams to ensure that new processes and governance were drafted, agreed and implemented, Internal and External audit compliance work completed and liaised with external auditors to ensure that full governance and standards were met
• Plan ongoing upgrades to the server farms both internally and externally and work with the team to perform this work so to enhance the environment for new and future web technologies.
• Management of relationships and liaise with 3rd party companies such as Siemens who hosted all Confidential Internet infrastructure technologies.
• Delegation of work to all team members as well as participating in the daily running of the Confidential Worldwide hosting enterprise, including rotation of new projects around team members.
• Working with the Project Management Office to schedule, plan and execute all new work within the hosting environment.
• Oversee training requirements and cross team knowledge sharing within the Web Operations Team including the support of the internal knowledge base system.
• Web Team Lead for the following projects
• Confidential Worldwide IIS intranet servers to new hardware, migration and testing of all web sites, .Net applications and SQL databases run on these servers.
• Web Statistical Analysis system which deemed no longer fit for purpose would be replaced by either WebTrends or HitBox product offering.
• MOM 2005 to the hosting environment for monitoring and alerting of the web hosting enterprise.
• Upgrade to SQL 2005 to replace SQL2000 within the Confidential Enterprise
• Organisation and running of weekly team meetings and team building efforts as well as Web Operational process improvement and infrastructure improvements and maintenance planning.
• Identification, planning and implementation of the need for replacement hosting infrastructure for the Confidential Worldwide externally hosted platform. This included complete review and presentation to senior management of the requirement with an overview of the solution as well as the benefits of replacement and enhancements to the core Internet hosting, this would also include the complete replacement of the current backup system
• Co-ordinate application, database and web site releases, projects and ongoing improvements with development teams and groups such as Confidential America, Confidential Worldwide, Confidential World, Confidential Motion Gallery, On Line Catalogue, Making Earth, Web Factory etc.
• As well as Team Manager, work as an active Technical resource within the team as a Web Operations Administrator in the Enterprise for maintenance, administration and configuration of over 350 Windows 2003 & 2000 web Application, IIS 6.0 & IIS 5.0 web servers and in a Distributed Hosting Environment, including web sites and associated web applications in an enterprise environment including code reviews of asp and asp.Net, code migration and deployment, web application stress testing, creation of web sites, sub webs, ftp sites, applications and other daily maintenance of Cendant and its other business units Internet web hosting environment and associated web applications.
• Deployment of new content and web technologies to the hosting environment using the Confidential Worldwide release departures board run by the various development teams including the use and management of Visual SourceSafe 2005 server environment and Team Foundation Servers.
• Implementation of processes and procedures to enhance working processes raised by various team which were then reviewed at governance level and determined if the process or procedure would meet corporate and external standards such as SOX compliance.

Confidential

Senior Analyst

Responsibilities:

• Liaison with 3rd Party development and support vendors developing Cendant’s web sites, such as Travel2 Travel4, eBookers, Alitalia, The Galileo booking system and GTA. Testing, review and deployment of code such as Web Applications, asp, asp.net, html, Flash, COM and other related web technologies content - External penetration testing, global security, internal process and standards requirements met including regular meetings with PMO and Stakeholders to assess and identify risk, once identified, risks were mitigated by action items to be completed by set dates agreed.
• Deployment of new content and web technologies to the hosting environment using the Cendant Change Management processes
• Project to work towards a one stop deployment architecture including code review and creation of self installation packages for both production and staging environments, this includes liaison with the developers in house as well as developers from the outsourced third party company in Bangalore to create, test and roll out the approved updated deployment packages complete with SOX compliant documentation to the support teams concerned, governance, implementation of process are adhered to and regular audits completed also working with external audit and vendors to ensure that all standards are met.
• Principal Technician and Architect to review and implement deployment of .NET Framework version 2.0 and testing with current web application code to ensure compliance prior to installation on production servers.
• Support of developer community with the Development, QA and Testing environments for all web sites, web applications and web services. UAT testing on all sites and services prior to any go-live with a given site.
• Implementation and maintenance of Confidential Virtual Server technologies within the Cendant Staging and Production hosting environments. This included, planning, testing, performance testing and final roll out of Confidential Virtual Server 2005 to the hosting Enterprise.
• Project Architect to plan, implement and maintain the Galileo Infra Web Application, this included project planning with the PPO, acquisition of hardware and software licenses for Windows, Oracle 10g Database environment. Deployment of Windows IIS web servers, Handover of support of the environment after successful go live.
• Re-architect the current GTA web hosting environment to resolve database, JVM and code issues. This includes the re-design of the current architecture and the rebuilding of existing hardware and acquisition of new hardware, installation, configuration and complete code review of the application and site source code.
• Co-ordination of hardware calls to IBM for failed hardware within the hosting environment, this includes IBM Blade Centres.
• DNS administration for the internal DNS servers at Cendant including setting up and configuration of DNS records for both live and test sites within the Cendant Enterprise environment.
• Troubleshooting of Network Load Balanced web servers and configuration of NLB on Windows 2000 & 2003 IIS servers.
• Troubleshooting IIS 5.0 & 6.0 Issues within the Cendant development, staging and production web hosting environments; this included running log traces, DBMON traces, reviewing IIS Logs, event logs and other related data to determine possible causes of a number of various problems.
• Daily administration of Windows 2003 & 2000 web servers including testing of patches and security updates using Confidential WSUS server technologies and rolling out of patches and updates as necessary during off hours as not to impact production time.
• Writing & modification of scripts to administer IIS and the associated web sites hosted on the servers within the DMZ.
• Planning and Implementation of IBM Director 5.1 across the entire server platform using SQL 2000 as the backend Database.
• Administration and maintenance of 6 IBM Blade Centres which included the integration of both Confidential Windows 2003 Server & IIS and Confidential Virtual Server 2005.
• Troubleshooting and fix of Oracle, SQL DSN & MSDORA.1 and MDAC connections from the web servers to the database servers
• Management of Datacentre backup solutions including IBM LTO tape silo using NetBackup.
• SOX Compliance assessor for Cendant UK with responsibility for SOX compliance within Windows Environment.

Confidential

Senior Systems, Web and Applications Analyst

Responsibilities:

• Senior systems analyst and Domain Administrator in the enterprise for maintenance, administration and configuration of 300 Windows 2003 & 2000 web Application, IIS 6.0 & IIS 5.0 web servers in a Distributed Hosting Environment, including web sites and associated web applications in an enterprise environment including code reviews of asp and asp.Net, code migration and deployment, web application stress testing, creation of web sites, subwebs, ftp sites, applications and other daily maintenance of RBI’s Internet web hosting environment and associated web applications. Liaison with other departments developing RBI publication web sites, such as Total Jobs, Farmers Weekly, Personnel Today & Estate Gazette. Testing, review and deployment of core component code and COM objects.
• Clickstream Web Metrics Project - Implementation of the Clicksteam Proxy Server solution that works in conjunction with WebTrends 7 to collect data from end users browsing experiences. Installation, configuration and extensive testing of the Clicksteam system which consisted of Windows 2003 server with Apache Web Server as the proxy with other server hardware sourced, configured and tested to be used as the proxy reporting servers.
• Estate Gazette Web Hosting Migration Project - Complete review of the entire EGI Distributed Hosting Environment including a submitted report giving recommendations and planning as to future architecture of one of RBI’s larger business units, funding and sourcing of new server hardware, migration and testing of all web sites and associated .NET applications.
• Purchase of new hardware for the EGI internet business unit, migration of all internet web sites, web services and .NET web applications to the new hardware running Windows 2003 Server Web Edition and IIS 6.0. Successful testing and migration of new code from development to QA and to production environment. Update of code by development team, checked and verified by the Web Systems Team.
• Intranet Migration Project - Project Lead and principal architect for the migration of the old IIS 4.0 Intranet Server and associated SQL databases to a new IIS6.0 Intranet server platform, this included upgrading of all COM objects by the development team, migration of all intranet sites and associated applications, index searches and Archive data for all the RBI published journals, testing of the new environment prior to going live.
• IPhrase Search Engine Project - Planning, configuration, implementation and testing of a new and alternative search solution for the SQL search used by various RBI business unit web sites
• Analysis of Server Event logs & IIS Logs to establish initial problems with the web servers within the distributed hosting environment.
• Support of developer community with the Development, QA and Testing environments for all web sites, web applications and web services. UAT testing on all sites and services prior to any go-live with a given site.
• Code & Web Application compatibility testing for IIS 5.0 to IIS 6.0 Migration.
• Site Server Retirement Program - Review of other products, such as MS Content Management Server, Source Safe, WanSynch and IPhrase search to replace MS Site Server for deployment projects and search.
• Domain name registration for RBI businesses via NetNames and associated DNS configuration via NetNames web site.
• DNS administration for the internal DNS server at RBI including setting up and configuration of DNS records for both live and test sites within the RBI hosting environment.
• Troubleshooting of Network Load Balanced web servers and configuration of NLB on Windows 2000 & 2003 IIS servers
• Troubleshooting IIS 4.0, 5.0 & 6.0 Issues within the RBI internet & intranet web hosting environment, this included running log traces, DBMON traces, reviewing IIS Logs, event logs and other related data to determine possible causes of a number of various problems.
• Troubleshooting FrontPage 2000 & 2002 Server Extensions for both Internet hosting and Intranet hosting
• Daily administration of Windows 2003 & 2000 web servers including testing of patches and security updates and rolling out of patches and updates as necessary during off hours as not to impact production time.
• Writing & modification of scripts to administer IIS and the associated web sites hosted on the servers within the DMZ.

Confidential

PSS Engineer

Responsibilities:

• Web servers and analyses performance and scalability problems with Web applications.
• Specialist for the Confidential ’s Windows 2000 & 2003 Index Server technology
• Support of integration of Application Centre 2000 with IIS 5.0 and IIS 6.0 web servers.

Confidential

Senior Internet/Intranet Analyst

Responsibilities:

• Senior Analyst for Windows 2000 Intranet/Internet analyst and Domain Administrator in the enterprise for maintenance, administration and configuration of 225 Windows 2000 Application & IIS 5.0 web servers, 13 Application Centre 2000 Clusters and Intranet/Internet web sites and associated web applications in an enterprise environment including code reviews, web application stress testing, creation of web sites, subwebs, ftp sites, applications and other daily maintenance of Confidential ’s Intranet/Internet web sites and web applications and portal. Liaison with other departments developing applications for the corporate Intranet /Internet & Portal web sites. Planning, installation, maintenance and troubleshooting of FrontPage Server Extensions and FrontPage webs.
• Winner of 5 Confidential awards of excellence for Confidential Support of Windows 2000 IIS 5.0 Web Servers and Web Applications and migration of all Confidential web Sites and related web applications to the new Confidential North America Data Centre
• Team Lead for Confidential Visuals Group project to design, create and implement critical system status notification application for the Confidential, including management of 7 people and coordination of schedules, brainstorming sessions, architectural review, proof of concept and presentation of final plans to senior management and design and implementation of the project. Application created using VB ASP and JAVA related web technologies.
• Project lead for the development of the Level 3/Operations Groups Intranet web site, including the use of html, asp, Macromedia Flash, Dreamweaver and Confidential FrontPage to develop the web site, this included management of 3 other staff members who administered the site.
• Project Lead including management of 6 people for IIS 4.0 to IIS 5.0 Upgrade and migration for all existing Confidential Web Environment, Migration of all existing Web Applications including testing and QA of these web applications in the new environment prior to putting them into production. Liaison and assistance with the development community to bring the applications up to the standard of the new environment and new updated methodologies in communications with related Oracle databases.
• Migration of Confidential .com Internet servers from out sourced company (Digex) to in house resources, including installation and configuration of 6 Windows 2000 servers and associated clustered environment within the Confidential DMZ. Migration of all applications and web sites to the new server environment. Involved in testing and burn in period of servers and applications prior to go live.
• Testing and migration of all Intranet sites from the IIS 4.0 environment Application Centre Load Balanced IIS 5.0 environment.
• Support of development community and web applications and web sites for Confidential North America
• Registering Dynamic Link Libraries and MTS packages within the MTS and COM+ including testing of all components with Confidential VB checker prior to registry.
• Troubleshooting of registered libraries and COM objects using IIS Exception Monitor and Windows Debug tools.
• Troubleshooting .html, .asp, aspx and VB Script code and company developed web applications and working with the development groups for bug fixes.
• Troubleshooting and fix of Oracle, SQL DSN & MSDORA.1 and MDAC connections from the web servers to the database servers.
• Test of Server 2003 and IIS 6.0 for roll out into Confidential production in late 2004
• Assisted in Confidential audit. Security checking and remediation of security breaches on company servers using ISS security scanning tools, lock down of IIS & Windows 2000 server, including security reviews of the NTFS permissions and Registry permissions and making scripted changes where necessary to bring the servers into Confidential Corporate security policy standards