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Technical Support Resume

SUMMARY:

Computer systems engineer with experience looking to develop my career as a front end developer likewise learning new disciplines and new experiences with the necessary tools and achieve my goals and objectives. I am skilled in analysis and management, work well under pressure and consistently meet deadlines and targets while delivering high quality work.

TECHNICAL SKILLS:

Programming/Front End Design: C#, Python - Django, ASP.NET, MVC, JQuery, Javascript, AJAX, MS SQL, SQL Management Studio, CSS, HTML, Node.JS, GitHub, Ruby on Rails, Reporting Services.

Other skills (Networking/Technical Support/Office): Linux commands, IP, TCP IP, Router/Modem/Switch troubleshooting, Sonicwall, Putty, Helpdesk Software (Zendesk), Microsoft Office, Office 365 account management, Wordpress, Computer assembly and maintenance.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

Responsibilities:

  • Help customers with the installation and maintenance of their computer, voice and TV equipment as well as with their service.
  • Troubleshooting internet, tv, voice and network devices such as routers, switches, modems and cable boxes.
  • Educate customers about new technologies.
  • Determine quality of their service.

Software/Front End Developer

Confidential

Responsibilities:

  • Create new tools for call center agents, field engineers and customers using ASP.NET, C#, SQL and Javascript.
  • Development of MVC web applications.
  • Create, design and test SQL elements (Queries, Stored Procedures etc).
  • Develop code for new applications and/or enhancements for existing apps.
  • Introduce new JQuery libraries to the existing site.
  • Effectively test code prior to hanging it over for testing.
  • Web design, maintenance and support.
  • Create and modify reports using SQL Reporting Services

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