Technical Support Resume

SUMMARY:

Computer systems engineer with experience looking to develop my career as a front end developer likewise learning new disciplines and new experiences with the necessary tools and achieve my goals and objectives. I am skilled in analysis and management, work well under pressure and consistently meet deadlines and targets while delivering high quality work.

TECHNICAL SKILLS:

Programming/Front End Design: C#, Python - Django, ASP.NET, MVC, JQuery, Javascript, AJAX, MS SQL, SQL Management Studio, CSS, HTML, Node.JS, GitHub, Ruby on Rails, Reporting Services.

Other skills (Networking/Technical Support/Office): Linux commands, IP, TCP IP, Router/Modem/Switch troubleshooting, Sonicwall, Putty, Helpdesk Software (Zendesk), Microsoft Office, Office 365 account management, Wordpress, Computer assembly and maintenance.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

Responsibilities:

Help customers with the installation and maintenance of their computer, voice and TV equipment as well as with their service.
Troubleshooting internet, tv, voice and network devices such as routers, switches, modems and cable boxes.
Educate customers about new technologies.
Determine quality of their service.

Software/Front End Developer

Confidential

Responsibilities:

Create new tools for call center agents, field engineers and customers using ASP.NET, C#, SQL and Javascript.
Development of MVC web applications.
Create, design and test SQL elements (Queries, Stored Procedures etc).
Develop code for new applications and/or enhancements for existing apps.
Introduce new JQuery libraries to the existing site.
Effectively test code prior to hanging it over for testing.
Web design, maintenance and support.
Create and modify reports using SQL Reporting Services

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