SUMMARY:

• 16 years hands - on working experience in Software verification and validation, including all aspects of the Software development life cycle in telecomm industry.
• Strong experience for the whole Software testing processes from planning, through test cases and test plan development, executing tests, record results, defect tracking and reporting. Include Triage, Support, trouble shoot, analysis, research, suggest a new solution.
• Experienced in handling QA engagements setup in different SDLC methodologies including Agile and Waterfall model.
• Experience in testing, triage, troubleshoot consumer portal, web services application front end and Backend.
• Proficient in functional test, regression test, user acceptance test (UAT), end user testing, site testing, sanity testing, system integration, load capacity, scalability, High availability and performance testing.
• Experienced in executing both manual and automated testing using test automation tools: Selenium, QTP, Load Runner, SOAPUI
• Expert Scripting and testing on blade servers, SUN Solaris, UNIX, Linux Redhat, .NET, JAVA, C/C++, Shell, Python, MySQL.
• Experience end-to-end testing on many different platforms of UNIX, LINUX, Windows, Mobile device, OS.
• Expert in UNIX/LINUX commands, installation, upgrade UNIX/LINUX servers
• Expert using ALM (Application Lifecycle Management) and ITSM (IT Service Management) tool.
• Expert in third parties software, Network Management tools includes IBM Tivoli Netcool, AIRGEN, WebNMS, Voyence, orbix, JBOSS, EJBCA, RMA,
• Possess good knowledge of Wireless Technologies such as 4G LTE, Wimax, CDMA, WLAN, UMTS/GSM, iDEN, 3GPP standards and Networking Protocols.
• Experienced in using test automation tools: Aeroflex, TM500, E500, EAST, Shenick, Daptive, EXFO, SPIRENT, QTP, LoadRunner
• Possess knowledge of virtualization both for desktop and server environments (Vmware Player, VMWARE, Virtualbox, VPN) and SAN
• Knowledge and experience in IOT (Interoperability Test) end to end mobile device testing application on Android, IOS, smart phones
• Hands-on testing experience and understanding the technology on Web-based application/Web Services, REST, API, eCommerce, FTP, network applications, Network security, Cisco routers, switches, and firewalls
• Expert in testing and solid understanding of internet technologies and Web services on different browser based application of IE, Chrome, FireFox, Sarafi.
• Define site objectives by analyzing user requirements; envisioning system features and functionality.
• Design and develop user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting test cases and test plan.
• Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Complete applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Support and develops web application development by providing advice, coaching and sharing knowledge.
• Strong background in troubleshooting, analyst and customer support
• Experience handling and working with both external and internal customers as well as experience to handle onsite and off-shore team model.
• Proactive in identifying, escalating, and addressing project issues and risks.
• Committed to sacrificing personal life to deliver a high quality product on time.
• Ability to work under tight deadlines and rapidly changing priorities.

TECHNICAL SKILLS:

• .NET
• Apache Tomcat
• ASP
• BASH
• C
• C++
• Database Brio Query Reports
• HTML version5
• IBM Netcool
• IBM Visual Age for Java
• J2EE
• JAVA
• JSP load runner
• My SQL
• MS - SQL Server
• Oracle MSS / M6
• PERL
• Python
• Quick Test Pro.(QTP)
• Selenium
• SOAPUI
• Visio
• Web-based Client and Server application win runner
• XML
• ALM
• ITSM
• NetCool

PROFESSIONAL EXPERIENCE

Confidential, Overland Park, KS

Solution Integrator Engineer

Responsibilities:

• Worked with CSI global team as Customer Solution Integrator and Application Support Engineer in Triage team to work with Sprint Customer onsite on the “MSDP(Multi-Service Delivery Platform) Sprint Self-Care Project”
• Perform System Integration test execution for web services on Live production and non-production environment both manual and automation using Seleninum.
• Experience in Test lab Environment Confidential Sprint: ORT, RTB, DEV, PRODUCTION.
• Involved in testing different Test cycles: System verification, ORT testing UAT testing, Regression testing, sanity testing, cycle one production testing
• Use Selenium web driver to test functional aspects of web based applications on Consumer portal for Self-service website MSDP (AID) Customer Care.
• Perform system verification, feature, regression, sanity testing on Production Zone app.
• Hands-on experience and knowledge in MSDP platform including Prepaid Install Billing, Family plan, Growing data, Sorter.do, shop, My Account, Install billing Care portal.
• Experience Working knowledge of Confidential order Care, EAI backend
• Perform ad-hoc testing, end to end testing on both negative and positive scenarios.
• Working closely developers to resolve gating/critical/major issues on production. Providing support to developer to gather data, logs and information need.
• Perform Triage Production issues and lab issues, escalate all critical issues to Project Management. Follow up customer issue with third parties from their end.
• Working with developer team to investigate on issues from internal and external customers.
• Perform re-test and verify Customer issues on test environment before deploy on production environment
• Open Confidential internal tickets for issues found during testing and assign to Confidential developers on eforge tool.
• Analysis and troubleshoot customer end user issues. Follow up with customers on issues and exchange information as need.
• Provide support to end user customers whenever they need. Assistance end users and customer care representative in technical issues.
• Re-produce the customer issues, collect logs on UNIX servers from the back end and analyst it and report defects on eforge tool.
• Comparing with the existing solution and if customer asked for new change, move it to SA for a new CR.
• Work closely with developers, System verification and System integration test team
• Provide new ideas and area improvements as end user perspective to SA team to ensure mobile device app easy to access and use and GUI on web browser is more user friendly.
• Review ADD (Application Design Document) and verify Wireframe designed matching with the GUI front end on the Web Page.
• Provisioning Mobile device (IOS and Andriod), install and upgrade new release on the production servers.
• Perform WAP testing - Modify Header tool on the browser.
• Use SOAPUI to query API and checking data on the backend to see API response in XML format is correct response or not and data is valid/good or not.
• Perform Adobe Analytical testing- where we use Fire bug add on and testing on Developer tool “Inspect Element with Firebug”
• Perform testing mobile emulator to simulate the mobile device using mobile browser emulator tool
• Perform functional Testing on GUI Web service application testing front end on the Sprint, Boost, Virginmobile live production websites: prepaid.sprint.com, boostmobile.com, virginmobileusa.com
• Perform manual end to end mobile app testing on the “Sprint Zone” app to do self-Activation, shop, ordering, billing, manage services using Smart Mobile phone like iphone, android.
• Gathering data information from customer to re-test and evaluate before reject or reassign tickets to the proper Resolver work group on defect tracking tool ITSM and ALM.
• Requirement gathering with Customer and forward to Developers.
• Enforce the defect management process, follow up with developers and testers on open tickets. Realign of fixed defects. Escalate all critical issues to Project Management.
• Perform UAT with Customer to verify all functionalities and new features for each production release

Environment: UNIX,LINUX Red Hat, Window, Web services, Zone App(mobile app), SQL, JAVA, XML,SOAPUI, Selenium, IOS, Android device

Confidential, Plano, TX

Senior System IntegrationTest Engineer

Responsibilities:

• Performed Integration test in the lab, rollout for Deployment and support customer.
• Developed and executed Test Cases and Test plan for System test verification and lab requirement.
• Executed manual and automation for regression and functional test to find all defects and issues.
• Develop test automation using python in some feature and regression test cases
• Mapped traceability of relevant requirements with test cases using MARS tool…
• Reported defects in the defect tracking system JIRA/MHWEB tool. Re-test the fixes to verify all issues before releasing to customer.
• Led the system integration test team to do end to end testing with NE team in every new release Test lifecycle.
• Install software ECIL on High Availability and standalone LINUX box
• Configuration and provision ECIL server using TL1 commands build services and profiles upstream.
• Used TL1 commands to test provisioning end to end connectivity for voice, data and video services.
• Installed Red Hat 6.5 enterprise Linux, MySQL, JBOSS on Adtran and ECIL ( Confidential ) Servers.
• Troubleshot issues in a Red Hat Linux Enterprise and Adtran environment that affected the customer’s deadlines and productivity.
• Provisioning interfaces on ATM data switches and routers (IP addresses assignment for eqpt, configuring management VLANS (EVCs) for remote access).
• Test / Turn up 50Mps - 100Mps, 1Gig and 10Gig facilities between Ethernet switch and GPON equipment such as ADTRAN, TA5000, TA5006, TA5004, 1200F, 1248v, 1100F, 8044’s, 1248.
• Analyze and solve any Network hardware / software problems and Perform End to End connectivity Testing.
• Configured interfaces for Ethernet switches and routers, IP address configuration for interfaces, VLAN, and EVC.
• Responsible for installing (ONT), SFU, SBU, MDU Hardware on OLT GPON NE and monitoring, maintaining, support in Lab and User Interface Software.
• Configured interfaces for (ONT), SFU, SBU, MDU on OLT GPON card for Triple Play Services (Voice, Video, Data) for Clients ( Confidential & Confidential ).
• Provision AOE GUI to Monitor TA500x and ONTs.
• Traveled to remote site for network installs. Set up and Implement Customers Lab ( Confidential & Confidential ) Equipment for Testing
• Implementation, working analysis, troubleshooting and documentation of NE architecture and assigning IPv4 series.

Environment: LINUX Red Hat, VMWare, SAN, Window, High Availability, ADTRAN EMS, Confidential & Confidential OSS system, GPON, JIRA,MHWEB, Red Hat, VLAN, EVC, ONT, TA500x, SQL, Python, JAVA,Wireshark, TCPDUMP

Confidential, Reston, VA

LTE Test Automation Engineer

Responsibilities:

• Worked with Lucent, Samsung and Ericson vendor to support OEM team in Test Automation for LTE 4G project Confidential Sprint LTE lab and perform IOT testing with system test team.
• Led the Test Automation team and building new process engineer across all the OEM teams.
• Worked across Sprint Network Development and Engineer, Device Management, Product Management, Information Technology, Confidential Managed Services (EMS) and Network vision teams to define and support Development testing for LTE.
• Setup testing tools and provide training to testers in NRT (Network Readiness Testing) lab.
• Drove to different locations in the city to performed drive test to check the application characteristics, stability, connectivity, launching, UI.
• Prepared the test scripts on Test Automation tool base on test case scenarios for RAN and CORE testers from Samsung and Confidential .
• Tested end to end and verify all functionalities of mobile application on the device.
• Developed automate test and measured and validated performance of system against requirements using Aeroflex, EXFO tool.

Enviroment: LINUX, Window, Aeroflex, EXFO, RAN, EMS, NRT, LTE, Visio, Oracle, SQL, JAVA, Wireshark

Confidential, Arlington Heights, IL

LTE Level 3 Support Engineer

Responsibilities:

• Provided Level 3 Technical Support and troubleshooting (Issue root cause analysis and solution provided) for all High Priority cases P1, P2, P3 as per Confidential standards. Active Involvement in the deployment team document review and provide feedback on field point.
• Scratch Installation of LTE EMS (OS - Solaris 10, Installation of 3PV (Oracle, Voyence, IBM Tivoli netcool, orbix, 3GPP, EJBCA) packages, Installation of Confidential Application packages and Installation of eNB, Simulators (MME, Session Data Log).
• Integration and commissioning of eNB in Confidential Applications like Fault Management GUI, Configuration Management GUI.
• Database creation, cloning of eNB, Parameter change in Configuration Management GUI
• Provided Lab support for System Integration and other box test teams.
• Active involvement in Confidential LTE EMS R3.0 / R4.0 / R5.0 new features testing like DHCP, Advance alarm filtering, software upgrade.
• Performed ATP/UAT and functional testing on each release before delivery to the customer.
• Supported and troubleshot customer issues Confidential the field.
• Feature lead for the team in STLC and reported to the Project Manager.

Environment: LINUX,Window, C/C++, JAVA. QTP, TMS, LoadRunner, Oracle, IBM Netcool, eNB, MME, orbix, EJBCA, EMS, SQL

Confidential, Schaumburg, IL

Senior Software Testing Engineer /QA

Responsibilities:

• Ran UAT to verify all Functionalities before delivery to System Integration Test. Review Level 2 and Level 3 requirements, Write Test cases, Box Test Plan, Test design strategy, and involved in Formal Technical Reviews.
• Managed and provided technical support to the Wipro Box Test team in India Release LTE R1.0.
• Testing Configuration Management using the Voyence and Fault Management using WebNMS application developed in JAVA.
• Executed test automation script using Perl to run STIG (Security Technical Implementation Guide) Audit cross the LTE application to make sure the system compliance.
• Worked closely with software developers in resolving bug fixes and verification.
• Participated in audits and reviews of testing, highlighting areas for improvement.
• Provided technical support to LTE System Integration Test team.
• Involved in integration testing, regression testing, UAT testing, executing of Test cases capturing, reviewing and analyzing test results. Raising the defects, tracking its closure and preparation of defect report.
• Reviewed and tested Customer documentation before delivery to Customers.
• Worked as part of Confidential iDEN Operations and Maintenance Center (OMC) Box Test Team in the Configuration Management (CM). Involved in understanding key features for various releases, design, developing and executing test plans, test cases, test strategies.
• Won the award “Defect Result Champion” June 2007.
• Ran Latent Defects Project, saving over $1 million for Confidential .
• Developed action plans to reduce escaped defects from the iDEN OMC Box Test.
• Led the Box Test Team for patches released as part of iDEN System Release.
• Involved in understanding key features for various releases, design, developing and executing test plans, test cases, test strategies.
• Developed and execute new feature test cases based on the user interface specification, box requirements, sub-system requirements, and the information model.
• Reported all test execution results using a test management system(TMS).
• Applied “Lesson Learned” in new feature testing and regression by revising or adding new test cases.
• Performed formal and ad-hoc testing as well as manual and automated testing using QTP, LoadRunner for regression and feature testing on each release.
• Participated in inspections of requirements and test plans Confidential the design and implementation phases.
• Participated in process improvement teams to improve testing efficiency and effectiveness.
• Identified and track all the defects found throughout the testing phase and for the life cycle of the product using XDDTS tool.

Environment: UNIX/LINUX, XDDTS, Confidential iDEN, C/C++, JAVA. QTP, TMS, LoadRunner, OMC Voyence WebNMS STIG Perl

Confidential, West Des Moines, IA

Internship

Responsibilities:

• Designed and maintained the web site for customers using JSP, ASP, Apache / Tomcat web technologies.
• Tested the ECLoanPro software developed using Java for mortgage banking.

Environment: WINDOW, JSP, ASP, Apache / Tomcat, EXLoanPro, Java