SUMMARY:

• 6+ years of overall experience in IT including Microsoft .Net Technologies and Microsoft Dynamics CRM
• 3+ years of extensive implementation experience in configuration, customization and upgrading of Microsoft Dynamics CRM as well as in trouble shooting and production support.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, and JavaScript.
• Experience in developing of custom WCF web services, dialog based work flows, plug - ins and integrating custom web pages into CRM.
• Experience in use of web services and interacting with MS CRM database through the use of web service methods.
• Experience in data migrations and update operations using LINQ and XRM within CRM across various entities.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Experience in converting client requirements and functional specifications to technical design with effort estimation.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server 2008/12, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Good knowledge of Microsoft IIS 7.0/8.0.
• Expertise in Database Systems, SQL, and Stored Procedure.
• Good knowledge of Web Development skills like HTML, XML, JQuery, JavaScript, and Visual Studio 2010/2012.
• Experience in implementing project using Agile and Sure Step methodology.
• Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivated personality.

TECHNICAL SKILLS:

Enterprise Technologies: MS Dynamics CRM 2011/2013/2015/2016

Operating Systems: Win 8.1/8/7/Vista/XP/2000/NT/ME/9x, MS DOS, UNIX, Linux

Databases: MS SQL Server 2012/2008 R2/2005/2000, MS Access, Oracle 9i, HANA,DB2

Languages: Transact SQL, PLSQL, VB Script Visual Basic, C, C++, C #, VB, .NET Java, HTML

ETL: SSIS, Informatica 9.x

Reporting Tools: Tableau 9, Tableau 8.0,8.1 Reporting Services (SSRS) 2008/2005, Microsoft Excel

ERP: SAP R/3 4.7, ECC 6.0.

External Tools: Quality Center, MS Visio, MS Office, IBM Lotus Notes 8.5.2,Microsoft Outlook

Source Control: Visual Source Safe, CVS, Team Foundation, SVN, Jira, Github

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, Alabama

Microsoft CRM Dynamics Technical Lead

Environment: MS Dynamics CRM 2015/2016, SSMS, .Net

Responsibilities:

• Involved in functional analysis, design documentation, requirement gathering and development.
• Working in an Agile process with some responsibilities as a Scrum Master to coordinate a healthy onsite/offshore model.
• Leading the CRM team to regular monthly release cycle process.
• Developed Windows Services and WCF Services to integrate CRM with third party applications.
• Developed plugins to utilize NServiceBus technology to send data to other Enterprise Systems.
• Developed out-of-box workflows and custom workflows for CRM 2011 based on user needs.
• Worked on supporting the CRM production environment and resolving the issues for CRM production environment.
• Involved in various meeting held based on migration of the current CRM 2015 version to the CRM 2016 version.
• Extensively used Advanced Find functionality in CRM.
• Developed custom Tableau reports for CRM.
• Used excel templates for data imports to and from CRM.
• Functional and Technical understanding of the issues.
• Querying SQL 2008 and oracle 11g database for customer production issue resolutions.
• Worked on dashboards in CRM 2011. Surveyed variety of users to develop customized dashboards according to their security roles.

Confidential, Houston, TX

Microsoft CRM Dynamics Specialist

Environment: MS Dynamics 2011/2013, JavaScript, SQL Server 2008/2012, SSRS

Responsibilities:

• Analyzed the requirements for the project.
• Defined and implemented business process, required entities and workflows for Service Management and Risk Evaluation and management modules.
• Created Entity Attributes, Lookup fields and customized forms/views for all System & Custom Entities.
• Pre-populating data into the CRM page during the page load using JavaScript, CRM Web Services and XML object.
• Created JavaScript functions to do client side validations.
• Initially Migrated Microsoft Dynamics CRM 4.0 customization to CRM 2013.
• Created dashboards using reports, pipelines, charts, campaigns and activities.
• Developed JavaScript for all the Entity forms to implement custom business logic.
• Control the navigation links on each entity form using onLoad/onSave JavaScript events to Hide and show the links based on Business unit.
• Created SQL reports for required Business functions and scenarios related to Services, Sales, and customer support.
• Developed external SQL reports in SSRS and deployed into MS CRM.
• Customized Sitemap for entity navigation and customized ISV file for custom menus.

Confidential, Jacksonville, FL

Microsoft CRM Dynamics Specialist

Environment: MS Dynamics 2011/2013, JavaScript, SQL Server 2008/2012, SSRS

Responsibilities:

• Involved in requirements gathering, analysis and project planning.
• Worked on the business analysis, functional and technical requirements.
• Implemented four Microsoft Dynamic CRM solutions for different departments Confidential .
• Trained internal IT on developing solutions using Microsoft Dynamics CRM and visual studio.
• Developed various UI customizations for different departments to meet their requirement.
• Implemented and Customized Different Workflows to automate the various business required processes.
• Customized MS Dynamics CRM application based on the business requirement.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used JQuery for consistent easy navigation, look and feel of the website.
• Integrated SharePoint and other web applications with CRM by using IFRAME and MS CRM Web services.

Confidential

System Analyst

Environment: C#, Visual Studio, MSCRM 2013, Wordpress

Responsibilities:

• Used Microsoft CRM to build solutions based on the Sales and Service modules.
• Integrated multiple systems together to simplify and automate business processes. Most systems often resided on different operating systems, used different database solutions or computer languages, or were legacy systems that were no longer supported by the vendors who originally built them.
• Also used Tableau to quickly generate reports in the form of Bar, Line, Scatter, Pie charts, to project data growth and in forecasting sales.
• Executed innovative marketing strategies to help drive customers to businesses with the help of social media and branding.
• Implemented and maintained Oracle, MySQL, MSSQL databases.
• Involved in requirement gathering, design, implementation and unit testing.
• Interacting directly with users to gather requirements and prepare specification documents.
• Involved in database design and Normalization of database.
• Involved in database object creation like tables, indexes, triggers and stored procedures.
• Developed complex SQL queries and stored procedures for data manipulation.
• Used Entity Framework Code First approach to create and connect to SQL Server database.
• Used LINQ to Entities for querying data.
• Created and configured WCF web service to export leave data.
• Used Layout pages and Cascading Style Sheets (CSS) for uniform look and feel for web pages.
• Used client-side validation using JavaScript and JQuery validation library for better user experience.
• Involved mainly in development of business logic and data access layer.
• Created User Manuals for easy reference.
• Conducted Code Reviews.

Confidential

Application Developer / IT Business Analyst

Environment: ASP .Net, C#, Visual Studio

Responsibilities:

• Extensively worked with Win Forms using ASP.NET and C#.NET.
• Interacted with client end - user during requirements gathering sessions.
• Worked with ASP.NET AJAX Controls and Extenders and Win Forms.
• Extensively used ASP.NET Validation Controls and JavaScript for client side validations.
• Extensive experience in creating several user controls in ASP.NET to integrate data available.
• Used C#.NET Technology for server side programming.
• Used Data list, Repeater, Data grid, Place Holder controls to show the data in the UI.
• Involved in Developing Components for Business Layer and Data Layer.
• Through third party XML Web services to web pages using C#.
• Developed the portal pages in ASP.Net using Master Page, Themes & skins to maintain the consistent look and feel throughout the application.
• Communication between Data Access Layer and was established by ADO.NET.
• Incorporated Master Page to comply with look and feel of other websites.
• Created and Modified PL/SQL Packages, Functions, Stored Procedures, Shell Scripts for change requests to Existing processes.
• Developed User Controls to reduce the Complexity in User Interface Coding and provide better look.
• Conducted unit testing and Integration testing on the system to determine the response times for the various parts of the system and made changes to improve efficiency of the system.