TECHNICAL SKILLS:

• Experience in Visual Basic.Net, XAML, ASP.Net, C#, HTML, JavaScript, C++
• ITIL v3 Foundation Certified
• Strong written communication skills
• BMC Certified Professional Action Request System (ARS) 7.5 Administrator
• BMC Accredited Administrator: AR System 8.0, ITSM 8.0, MyIT/SmartIT

PROFESSIONAL EXPERIENCE:

Software Engineer

Confidential, Mooresville, North Carolina

• Developed design artifacts, such as Application Overview Document (AOD) and High Level Design (HLD) to help others understand the details of the Remedy ITSM 9.1 system and its integrations
• Collaborated on implementation of Remedy ITSM 9.1 with SmartIT 1.4 and MyIT 3.1
• Served in Change Coordinator role on multiple Normal and Expedited Change Requests
• Performed troubleshooting of legacy AIX issue management system
• Performed validation of MQ upgrade on two legacy AIX applications
• Utilized Jira for tracking tasks, and Confluence for collaboration with team members

Remedy Engineer / .Net Developer

Confidential, Raleigh, North Carolina

• Collaborated on transition from highly customized Remedy ITSM 7.1 to Remedy ITSM 8.1, performing Remedy admin functions for Dept. of Homeland Security account
• Prepared for capacity management role, installing and configuring CA Capacity Command Center and CA Current Capacity Reporter
• Member of dashboard team, featuring ASP.NET application displaying health status of data center systems

Senior Systems Engineer

Confidential, Fort Huachuca, Arizona

• Created BMC Remedy application object templates (AOT), process definition templates (PDT), and service request definitions (SRD) for the Service Request Management (SRM) module. Tested, debugged, and corrected SRDs
• Installed BMC applications including Action Request System (ARS), Mid - Tier, ITSM, and Single Sign-On (SSO). Tested the functionality of installed BMC applications, troubleshooting issues as needed
• Used the Atrium Integrator's Pentaho Data Integration (PDI) Engine to extract, transform, and load data into Remedy ARS 8.1
• Installed and configured Dell servers for the Enterprise Service Management System (ESMS) ITSM 8.1 system, including configuring BIOS, partitioning disks, upgrading the firmware, installing VMware ESXi 5.1, and performing VMware ESXi network configuration
• Created VSA (vSphere Storage Appliance) clusters on the ESMS ITSM 8.1 system servers, marking up build guide to validate the build procedures
• Developed build guide documenting the Microsoft SQL Server 2012 build process for Remedy ITSM 8.1 effort, including prerequisites and creation of AlwaysOn Availability Groups failover cluster
• Installed Microsoft SQL Server 2012 database instances on VMWare virtual machines
• Configured Active Directory forest for laboratory ITSM 8.1 system, troubleshooting issues as needed. Added virtual machines (VM) to the forest, and configured network connections, and installed applications on the VMs

Senior Systems Analyst

Confidential, Fort Huachuca, Arizona

• Developed BMC Remedy workflow applications using Remedy Developer Studio in support of service request management and asset management project
• Served as System Administrator for BMC Remedy ITSM Suite 7.6.03. Duties included adding and updating user accounts, creating work orders, resetting user passwords, troubleshooting Remedy and email issues, and performing backups of Remedy Action Request System, SQL Server database, and VMware servers
• Developed software in an agile environment utilizing Scrum best practices. Software was developed under Windows Presentation Foundation (WPF) using Microsoft Extensible Application Markup Language (XAML), C#, and VB.NET in the Microsoft Visual Studio integrated development environment (IDE)
• Evaluated and operated web services test tools (ITKO LISA, SOAtest, SoapUI) in support of the Net-Centric Enterprise Services (NCES) and Net-Enabled Command Capability (NECC) operational test and evaluation efforts
• Developed scenario scripts to create air tracks which trigger Link-11 and Link-16 messages in support of joint interoperability test (JIT) exercises

Senior Software Engineer

Confidential, Fort Huachuca, Arizona

• Developed Army-wide web application using ASP.NET, JavaScript, C#, and VB.NET
• Created the Software Requirements Plan for a web-based Spectrum Management data entry and workflow management system
• Interfaced extensively with customer to gather and clarify system requirements
• Designed and developed Microsoft SQL Server 2000 database for the system

Senior Software Engineer

Confidential, St. Louis, Missouri

• Provided integration support for enterprise Siebel order-processing system.
• Performed data mapping via Active Works to broker data between Siebel system and Enterprise Java Bean interfaces to legacy mainframe applications.
• Developed in-house utility programs in Java.
• Developed Visual Basic scripts to initiate Siebel transactions.

Senior Software Engineer

Confidential, St. Louis, Missouri

• Performed webmaster duties for intranet site, creating/maintaining dozens of web pages. Used HTML, Javascript, and Perl to maintain and enhance the site.
• Performed full life-cycle development of PC-based avionics modeling software using
• C++ and assembly language. Responsibilities included analyzing technical requirements, designing, coding, testing, and integration of applications.
• Maintained database query and reporting applications for large Access database. Administered and updated supplier management databases via SQL queries.
• Created SQL scripts to update data and create ad hoc reports.

Programmer Analyst Harshaw-Bicron

Confidential, Ohio

• Developed Pro*C programs to generate test data for Oracle-based health record system.
• Modified and ported C programs from DOS to VAX during short-term assignment.

Software Engineer Loral Defense Systems

Confidential, Ohio

• Designed, developed, tested, and integrated real-time software for F-15E weapon system training simulators using Ada, Fortran and C++.
• Became key software problem solver for hardware maintenance & test group.
• Developed in-house utility programs using object-oriented development.