IT CONSULTANT Resume

SUMMARY:

Solutions - oriented professional who excels at developing custom software, collaborating with project teams, interfacing with clients, and deploying innovative technology for aligning clients processes to efficiently manage client systems.
Motivated achiever with over 12 years of essential, progressive experience in configuration management implementations, focusing on web and client/server based applications, custom object-oriented development modules, and customization of off-the-shelf products
Diverse technical consultant with hands-on software development life-cycle experiences in areas of banking, telecom, government, medical claims processing, and customer relationship management.
Dedicated trainer, self-motivated achiever committed to success and adept at juggling multiple tasks
Solid communicator, strong problem-solver with a knack for troubleshooting and resolving complex issues.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT CONSULTANT

Confidential

Responsibilities:

Analyzes and resolves end user advanced hardware/software program and connectivity issues, and provides end user support
Develop web and reporting solutions for small to medium size businesses using Excel, VBA, C#, VB.NET, CSS3, ASP.NET and SQL Server
Works with vendors, end users, Customer Service Representatives and other technical staff to resolve upgrade issues
Provides customer training on software applications, hardware and printer setup, wireless, stand-alone and network devices

SOFTWARE ENGINEER

Confidential

Responsibilities:

Plan, design, develop and schedule operating systems deployments and integrated software release rollouts of new installations, upgrades and security patches to 8500 workstations and laptops across nationwide and global sites
Analyze, investigates and resolve complex application, web and database deficiencies, conducts testing and create automated program code modules to enhance the efficiency and performance of the configuration and release management process
Develop custom code using HTML5, VB.Net, C#, ASP.NET, CSS3, VBScript, and JavaScript to automate and implement web interfaces
Provides expert technical consultation on custom-built and off-the shelf applications and systems to integrate engineering upgrades and implementation of automated Windows Installer tools such as Admin Studio, MSBuild, WISE, SCCM, and BMC Marimba/Tuner
Create transforms and custom actions to update base windows installer packages to deliver unattended applications
Organize, prioritize, and delegate software release task from all phases of testing to GO-live phase through optimization and maintenance support phases and managing proper escalation and follow-up resolution of critical service calls
Provides on-call, remote, and onsite technical support to customers by handling applications, database, and systems-related issues

TAX SPECIALIST

Confidential

Responsibilities:

Audit, inspect and verify tax forms and correspondence documents to ensure compliance with federal reporting guidelines

INVENTORY SPECIALIST

Confidential

Responsibilities:

Assist merchants with monthly and quarterly auditing and verification procedures for inventory metrics collection and analysis

QUALITY AUDITOR

Confidential

Responsibilities:

Verify and approve invoices for correct volume of shipment and inspect and quality check merchandise for damages and issues

SUPERVISOR

Confidential

Responsibilities:

Develop VB.NET program to import employee database files from ATS to formulate a program to run departmental staffing datasheets
Handle all business aspects for administrative logistic transactions, including employee maintenance and time entry, customer maintenance, service contracts, temporary staffing coordination and inventory.
Analyze data, utilize Excel and SharePoint to generate reports and custom dashboards of nightly metrics and key performance metrics
Oversee a staff of 60 to 80 package sorters, leads, and forklift drivers to meet quality service requirements
Improved sort workflow and process automation by 35% utilizing the latest lean productivity methodology

TRAINING COORDINATOR

Confidential

Responsibilities:

Facilitated new hire on-boarding and on-going training to staff to ensure compliance with company policies
Spearheaded the mentor program by assigning, coaching and training seven new sorters to areas to become leads
Lead coordinator of designing instructional training content, methods and process flows for new sort operations procedures
Collaborated with operations and communications staff to plan, develop, and implement training web content and administrative forms using SharePoint Webparts and Visual Basic.NET, and coordinated classroom and online training workshop projects
Trained and evaluated staff in set up and operation of various production equipment, conveyers, scanners, printers

SOFTWARE ENGINEER

Confidential

Responsibilities:

Key developer in coding complex software to enhance and maintain CRM client server, database, and web site integration using C++, JAVA, and Visual Basic 6
Develop software testing modules and systems integration scripts for implementing workstation configuration management and troubleshooting network connectivity and infrastructure management of Active Directory objects.
Analyze system log files and troubleshoot desktop and server installation and application migration issues
Create T-SQL queries and produce deployment metrics reports, technical support and statistical reports for management.
Translated new requirements, proposed system solutions and developed custom web pages and automated installation packages.

SYSTEMS SOFTWARE ENGINEER

Confidential

Responsibilities:

Increased services by developing efficient Internet and client server application code and implemented interactive system services on Confidential and Compaq platforms using 98 \ NT \2000 systems to reduce customer issues by 40%.
Lead and coordinated software development and maintenance of all web content modules using Visual Basic 6, IIS, SQL Server, and Active Server Pages on the enterprise download web portal site accessed by 17,000 worldwide field services staff, managers and clients.
Authored application design, developed tools/scripts to aid in testing client/server and Web applications, supported QA with defect repairs and training, and provided build, pre and post-production migration support.