SUMMARY:

Inventory management professional with extensive experience in Asset Management (Hardware and Software), Database Management and Logistics Support; Experience with directing staff in procedural operations and knowledgeable of overall inventory management process; Public Trust Clearance; Highly - skilled, detail-oriented with excellent communication, writing, and presentation skills; Seeking a full-time opportunity and immediate placement in the Metro DE area.

TECHNICAL SKILLS:

Software: .NET and SQL Server, d-Base, Magic Spy SQL, Remedy, Vantive, Siebel, Lawson, HP Open View, Clarify, MS Server 2000, AESOP (Provisioning System), Citrix Server, MS FrontPage2000, AD-Hoc, SAP, Oracle (CRM), MS Vista, Crystal Reports, MS Dynamics (Great Plains), Maximo, Remedy Asset Manager 5.5 & 7.6 (BMC), HP Asset Manager, Microsoft SharePoint, Microsoft Office Suite (including Excel, Visio and Power Point) and WordPerfect 6.1.,Firefox, Peoplesoft, SAP, Altiris

Operating Systems: MS-DOS, Microsoft Windows, Novell 4.x, UNIX and TCP/ IP.

Other Skills: Active Directory, Group Policy, Assist w/SOX implementation and testing, Asset Management Methodologies, Federal acquisition exposure, Knowledge of FAR and GSA process, Database Management using automated systems, LAN, WAN, Web page development-HTML, Photoshop and Mail Merge, ITIL V 3 Certification, SCCM (SCCM Administrator Console, Software Distribution, Inventory, Software Metering).

PROFESSIONAL EXPERIENCE:

Confidential, Suitland, MD

SMOMS IT Asset Hardware and Software Manager

• Provide hardware and software asset management using Altiris database.
• Provide day-to-day management and support for the Altiris applications and components.
• Respond quickly and effectively to incidents tickets and customer inquiries.
• Create new and update existing documentation pertaining to IT systems and processes. Document solutions to incidents and problems as part of the Knowledge Management process
• Takes a proactive stance in identifying performance and availability issues of IT services and takes action to ensure minimal amount of disruption to the business customer. Collects and analyzes performance data to provide capacity planning and resource utilization information in support of operational and budget planning processes.
• Mentor and guide other IT team members and effectively work in a team environment where roles and responsibilities often cross inter-departmental areas. Ability to contribute in a collaborative work environment.
• Leads small technical projects using standard project management methodologies. Support client’s Asset management Process Review project.
• Support client’s Altiris production application, as well as its continued development, testing and integration with a primary focus on the Asset Management module, but also with other Altiris modules and related applications.
• Assist with evaluation additional functionality and using current functionality in other ways to increase the benefits of the application for the client, particularly for the Asset Management staff.
• Assist staff with monitoring, processing, trouble-shooting, reporting and reconciling Asset Management activity, particularly as it interacts with other modules.

Confidential, Washington, DC

Information Technology Shared Services Asset Manager

• Perform Asset Management Services via a Common Operating Environment (COE) to support DOT communications comprised of approximately 12,000-networked PCs in 164 field locations and 258 offices.
• Develop, document and maintain Standard Operating Procedures (SOPs) and deploy and manage an Asset Management system that meets DOT requirements and adheres to defined policies.
• Manage the life cycle of all assets from requisition, ordering, receiving, inventory and deploying to retirement which includes capital and non-capital equipment plus all future standard requisition to retirement?
• Review Asset list and maintain Asset Configuration Items (CIs) in the Asset Management database and/or Remedy and/or a successor.
• Maintain warranty information, run and provide near out of warranty equipment reports to federal Asset Management leads for refresh.
• Input, maintain, update, track and report all in-scope Assets throughout the Asset life cycle (i.e.,, requisition/acquisition to retirement) in the Asset Management database.
• Maintain data accuracy of in-scope Assets according to Service Level Agreements (SLAs).
• Provide Asset electronic feed file for various external DOT systems.
• Establish, update and maintain the Asset Management database to include, at a minimum, the following Asset information including Manufacturer, Make, Model, Serial number/Service Tag Umber, Asset Status and history.
• Update in-scope Asset records related to all Incident and Change activities (ex: Install/Move/Add/Change activities, Break/Fix activities, company reorganization and Change management).
• Perform ongoing physical Asset verifications, in accordance with Asset Management SLAs, to validate that data in the Asset Management database is accurate and current and DOT has information that is required for internal chargeback systems.
• Provide reports of Asset Management verification results compatible to import in the database.
• Provide and implement an Asset Management remediation plan for Asset Management deficiencies.
• Provide and manage appropriate staff to meet the Asset Management responsibilities and SLAs.
• Deploy an enterprise wide ITAM / Software Asset Management platform.

Confidential, Maiden, NC

IT Asset Coordinator/Database Coordinator

• Maintained IT Asset's Queue by keeping tickets to a minimum.
• Coordinated with Apple stores on hard drive degaussing returns to Data Center.
• Entered and maintained data information into Apple, Inc. database.
• Developed and managed prototype reviews, policies and procedures and recommended and implemented new procedures as appropriate.
• Maintained a group or sub-group level storage facility for transit and surplus assets.
• Performed internal auditing (hardware and software) for monthly, yearly and quarterly Apple Inc. objectives.
• Ensured meticulous RFID and Asset tag identification of all IT hardware equipment.
• Responded to request from end users, managers, and NOC and team members for specific IT hardware/Software Asset Management data information.
• Determined required data, analyzed data and schedules, and used a software tool to determine variances in other Apple data and provide up-to-date space asset data.

Confidential, Vienna, VA

Property Accountability Specialist

• Assured effective material support and accountability by integrating management and control of office equipment/furniture and communications-electronics which includes requirements determination, forecasting, distribution or redistribution of material, procurement authorization and funds management.
• Performed as a liaison with Headquarter and satellite locations, and other agencies/activities on matters related to the use of functions.
• Received, asset tag, and tracked all Micro Tech corporate IT assets and wireless/mobile devices.
• Managed facility material requirements by planning activities, performing a key role in providing production essential materials, tracking inventory levels, scheduling operations and managing related lead times.
• Planned, organized, coordinated and recommended controls of inventory assets associated with the flow of materials into the overall logistics environment.
• Analyzed inventory supplies utilizing current inventory records and recorded all incoming and outgoing assets via inventory data system.
• Garnered familiarity with Defense Acquisition Workforce and the utilization, processing and downloading of BAR Coding and Labeling System.

Confidential, Washington, DC

Inventory Accounting Analyst

• Reviewed receiving history, transfers and adjustments and analyzed effects on inventory.
• Examined reporting structure from the POS.
• Assessed inventory reports, purchasing and receiving documents and invoices and Reconciled Quantities, values and accuracy receivables with past inventory results and procedures.
• Evaluated procedures, prepared reports documenting findings and proposed improvements to the inventory process.
• Assisted in maintenance of automated/manual supply system to account for organizational and Installation supplies and equipment.
• Supervised/Investigated checking of shipments for condition, shortage and discrepancies and composed reports.
• Provided analytical support to move all replenishment material to weekly purchasing models and developed Min/Max and other automated replenishment approaches.
• Provided inventory planning and control information by collecting, analyzing, and summarizing material data and trends.
• Ensured that inventory shrinkage (due to loss of inventory to theft, fraud, loss, damage or Counting errors) is kept to an absolute minimum.
• Maintained records by designing document filing systems and timely input of transactional Information into the system.

Confidential, Herndon, VA

IT Asset Management Analyst

• Prepared asset for audit and SOX compliance for quarterly objectives.
• Coordinated with internal departments to establish and implement IT asset management policies and procedures.
• Performed process improvements to asset management, invoice processing and budgeting.
• Conducted inventory and logistics management of existing assets using Remedy Asset Manager software.
• Prepared Remedy reports daily for audits and upon internal/external customers.
• Received, asset tag, and tracked all TWC Corporate IT assets.
• Maintained accurate logs of all incoming & outgoing IT equipment.
• Tracked the disposal of retired assets and organized disposal of equipment.
• Reviewed, monitored, and analyzed expenditures and explain variances.
• Assisted management to review IT software/hardware resources.
• Ensured compliance with all software license agreements and software usage.
• Created detail Excel spreadsheets to document asset in secure storage area.

Confidential, Herndon, VA

Inventory Management Analyst

• Analyzed inventory and consumption patterns to identify excess and obsolete inventory for eight facilities.
• Provided coaching, mentoring, and training for eight facilities and a staff of 16 to achieve performance goals, improve employee inventory standards and provide effective business service levels.
• Managed three diverse inventories including on hand equipment, expendable inventories, and non-expendable (NX) equipment.
• Supervised mid month, monthly, quarterly, and annual inventory counts and reported findings to VP of Operations and Controller.
• Performed discrepancy investigations and prevention planning.
• Researched inventory discrepancies and issues.
• Monitored inventory in Great Plains and Salestrak.
• Supervised/Investigated checking of shipments for condition, shortage and discrepancies and prepared reports.
• Resolved invoice problems, shipment shortages and/or packing slip errors as identified by the Accounts Payable and Receiving Departments.
• Managed overdue shipments and communicated with buyers, warehouse personnel, Purchasing Department and/or vendors.
• Coordinated with Accounting, Purchasing, Operations, other Inventory Departments and local Inventory Controlled Supervisor to resolve issues as needed.
• Composed and audited overstock spreadsheet with locations and inventory information.
• Reviewed, monitored, and analyzed expenditures and explain variances.
• Assisted with the implementation of a cycle count program and subsume leadership role in all physical inventories and Fixed Assets.
• Coordinated with decision makers, system owners, and end users to define shipping and logistic requirements.

Confidential, Sterling, VA

Authorizations/Service Management Coordinator

• Provided repair authorizations for the service provider up to the specific dollar amount.
• Coordinated part orders and made recommendations to buyout/replacements based on cost effectiveness.
• Processed general service center inquiries.
• Accessed contract information through AS400 or Oracle for customer, vendor and service center information.
• Provided detailed contract verification to the service provider.
• Provided detailed contract coverage period and endorsements to the service Provider.
• Developed/maintained a robust network of Service Centers throughout North America to support all client programs, including, but not limited to, reactive service center finds and pro-active gap analysis.
• Determined whether to repair the product or pass it on to Product research/Part Procurement or Service Management Group.
• Decided coverage on various types of contracts including issuing a unique authorization number through AS400 r Oracle (CRM) to service providers.
• Reviewed and updated tickets on a daily basis in Oracle and escalated to proper department when needed.
• Assisted Sales/Customer Service/Marketing, along with other departments in the implementation of new clients and programs.
• Assisted service coordinators to investigate the cause of the complaint, resolved the complaint in a satisfactory manner and proposed solutions to prevent future similar situations.
• Effectively managed service center quality and severity.
• Determined whether a cost effective replacement item can be found in cases involving an inoperable piece of equipment covered by a client's extended warranty, resulting in a repair rather than a refund.
• Located parts to service centers that cannot obtain them.

Confidential, Sterling, VA

Order Processing Clerk

• Planned, coordinated, and directed order processing activities through Olpin and Web Order System.
• Ordered and produced follow-up summary for issues concerning contractors, Customer Service or Maintenance Department.
• Assigned Rush work orders to the designated individuals and perform quality control of orders.
• Accurately released maintenance work orders in the First American System ensuring compliance to internal guidelines.
• Commented the OLPIN system and Web Order system accordingly and made copies of all work assigned that needs immediate attention and utilized MS Word, WordPad to document inquiries to Customer Service or other departments.
• Helped train and develop new employees to understand procedures and guidelines when using OLPIN and Web Order systems.