PROFESSIONAL SUMMARY:

• I am an innovative information technology professional with exceptional skills in designing, modeling and implementing new systems, products, and services to benefit both the customer and the company. I am self - motivated with a passion for perfection and for inspiring others. I am a results oriented decision maker who loves to transform problems into opportunities.
• Created, developed and implemented a new business venture with an initial investment of $9000. Result: The business grew in revenues of $1MM and 4000 new clients over a five year timeframe.
• Identified emerging technologies and trends and created new products to meet customer needs. Result: Lowest customer churn rate of all nationally rated ISPs for over 5 years.
• Managed the infrastructure and hardware and software integration, for Confidential ’ largest United States wireline customer from 10/2001 until 1/2004. Successfully delivered and implemented integrated billing and CRM systems for commercial and consumer market segments. Result: All systems were implemented in production on or ahead of schedule.
• Managed the complete replacement of Production hardware and software of Confidential ’ largest wireline customer in North America. All Production servers and disk storage arrays were upgraded to high-availability clusters. Result: All work was accomplished within the established SLAs with the Customer and without any impact to the business or online user community.
• Architected and developed MS SharePoint workflows, java programs, perl scripts, and SQL to automate key team member jobs and management reporting. The automation integrated data from HP Quality Center, Oracle, ClearQuest, and MS SharePoint. Results: Increased compliance with mandatory procedures and a significantly reduced workload for complying with those procedures while improving employee morale.
• Architected and developed an integrated billing, customer support, and customer relations management system for Internet Service Providers. Result: The business was able to meet the needs of a growing number of customers with personnel who were cross trained to support billing, technical support, and sales issues at the first level.
• Created a process for performing employee evaluations that ensured the most objective review of the employee’s value to the company possible while guaranteeing that that message was clearly and fairly presented to the employee. Result: Increased employee satisfaction and loyalty.
• Leveraged business relationships with entities such as the Arlington Chamber of Commerce and others to establish a broad client spectrum and improve community awareness of our Company’s products. Result: Our Company became the third largest regional ISP in the Washington DC metropolitan area with excellent name recognition.

CORE COMPETENCIES:

• Software Development Systems Integration Internet Technologies
• Cloud Computing Information Security Training
• Coaching and Mentoring Team Building Process Development
• Entrepreneurship New Business Development Project Management

TECHNICAL SKILLS:

Programming: C#, .Net, C++, C, Perl, OSI NetExpert, VB, VBA, Basic, Unix shell scripting, SQL, ASP, VBScript, JavaScript, Java, Lua, Cobol, Oracle PL/SQL, MS Office.

Internet Technologies: MS Sharepoint, SOAP, subversion, CollabNet, CVS, WebLogic, WebSphere, Wiki, Sendmail, SMTP, POP-3, innd, NNTP, Apache, IIS, HTML, XML, MS Access, WebDBC, ColdFusion, LDAP, DNS, SIMS, Oracle, RIP, BGP, EIGRP, OSPF, TCP/IP.

Security: Gauntlet, FW-1, Checkpoint, Cisco Pix, fwtk, Linux firewalls, IPChains, IPTables, Sidewinder, Secure Network Server, SecurID, SSL, PKI, s/key, RADIUS, Confidential, Confidential +, SATAN, SARA, ISS, Real Secure, Axent, NetRanger, VPN, SSL, PGP.

Hardware: Cisco routers and access servers, Total Control, Ascend, Livingston, Lucent, HP PA-Risc 700/800 Series, Sun Ultra Enterprise series (2-6000), Sun E10k, Intel x86, Foundry Server Iron, Alteon, Cisco VPN, Cisco 4000, Cisco 3600, Cisco 7000, Network Appliance, Arrowpoint, PBX, EMC, T1, T3, BRI, PRI, ISDN, Frame Relay, X.25.

Operating Systems: Unix, Solaris, Linux, Cisco IOS, HP, AIX, WinXP, Win7/8/10, Win NT, OS/2.

EXPERIENCE:

Confidential

Lead Software Architect

Responsibilities:

• Led backend development team for Confidential ; A customer-developed system for monitoring and auditing billing processes across multiple vendor-provided and in-house systems in order to ensure billing timeliness and accuracy. Confidential consists of a front end developed in java, html, xml/xsl, css, and jsp, an Oracle DB, and backend processes written in ksh, perl, sqlplus, and OSI NetExpert.
• Migrated from OSI NetExpert 6.2 running on Solaris to OSI NetExpert 10.1 running on Linux.
• Received Confidential Values Award for Always Delivering Value to Our Customers for Unix to Linux migration efforts.
• US Patent 9,846,723 (System, Method, and Computer Program for Automatically Accessing Data in a Database Based on Query Information) awarded for automation of testing/troubleshooting tools.
• Featured innovation on Confidential Innovation portal: Defect Management Checklist.
• Automated the management of defects assigned to the Triage team with an Excel-based VBA application that interfaced with QC (ALM), Oracle DBs, MS SharePoint, and Prism (IBM P8, FileNet) to perform multiple well-known DM processes, resulting in 80% reduction in time spent managing defects.
• Featured innovation on Confidential Innovation portal: perl QC eXtract (pQCX) - a perl script and library to extract Quality Center (formerly known as Mercury Test Director, later evolved into HP ALM) data via the OTA (Open Test Architecture) API and importing that data into an Oracle DB for analysis and compilation of Confidential compliance and KPI data.
• Charter member of Confidential Elite Experts program, which brings real-world experience to corporate training. Develop and present classroom instruction, online training, and webinars.
• Received Confidential Values Award for Excellence.
• Architect and develop tools in C#, VB.Net, perl, VBA, Java, SQL, and Adobe Flex to automate End-To-End Testing group, Triage team, and Requirements team processes, procedures, and methodologies. The tools developed communicate with multiple systems including HP Quality Center (via the OTA API), databases (Oracle, SQL Server, MySQL), MS SharePoint, IBM FileNet, EMC Documentum, and custom Web Services.
• Create and automate reports to keep management personnel aware of group workload, performance, and productivity
• Coach and mentor development personnel to enable them to produce high-quality tools using C#, VB.Net, perl, VBA, Java, and SQL while following the Confidential methodology.
• Coach and mentor triage personnel engaged in defect analysis and assignment, provide technical expertise on multiple systems and guidance for following Triage process and procedures.
• Develop and maintain Triage processes and procedures in order to facilitate rapid analysis and assignment of defects to the correct application for a system comprised of hundreds of applications.
• Lead the efforts of the Infrastructure group providing Software Configuration Management, Middleware, Database Administration, Environment, and Operational support for 200 developers.
• Coach and mentor Configuration Management personnel to ensure job satisfaction and productivity.
• Interface directly with developers, customer executives, and executive management to ensure on time, on budget, and within specs delivery of Confidential ’ product.
• Play an instrumental role in improving customer satisfaction with the company’s largest customer.

Confidential

Information Data Center Manager

Responsibilities:

• Audited systems and network security and corrected deficiencies to secure the enterprise.
• Managed web, email, ldap, dns, DCE, database, and PKI servers to ensure 24x7 availability.
• Managed consultants and customer personnel to meet objectives and management direction.

Confidential

ISP Operations Group Leader

Responsibilities:

• Created Confidential ’s Information Security policies and procedures.
• Reduced budget by $250,000 per year while increasing network availability from 93% to 99.999%.
• Reduced customer complaints regarding Confidential ’s commercial ISP services by 30% over 3 months.

Confidential

CEO

Responsibilities:

• Built a strong and competitive ISP organization from the ground up, providing superlative service to more than 4000 customers and employing about 50 people in various disciplines.
• Consistently achieved customer churn rates much lower than national, regional, and local averages.
• Leveraged existing business relationships to establish other strategic accounts, including the Arlington Chamber of Commerce and one of the area’s largest office furniture/supply companies.
• Developed a strong plan to deploy and market wireless Internet services within ten top SMSAs and generate profits in excess of $10M within 2 years.

Confidential

CTO

Responsibilities:

• Developed and implemented the company’s network security policies and practices.
• Performed security audits and analysis for customer and corporate networks.
• Managed a team providing ecommerce solutions and web sites for hundreds of businesses.
• Led customer service team, responsible for building loyalty and providing stellar customer service.

Confidential

Principal Network Manager

Responsibilities:

• Developed a Confidential + compliant authentication server with integrated s/key functionality.
• Updated Confidential ’s dial-up capability by installing PRIs and a Cisco AS5300 router, increasing capacity by 100%, decreasing costs by 40%, and improving reliability and performance.
• Created new opportunities for Confidential with Confidential through continuous efforts to improve operations.

Confidential

Network Manager

Responsibilities:

• Managed the Confidential ’s systems administration team, consistently delivering reliable and secure network services to Confidential personnel.
• Instructed co-workers on IT security methods and procedures.

Confidential

Principal Systems Engineer

Responsibilities:

• Managed team developing Department of State’s Refusals Screening and Verification Process ( Confidential ).
• Architected and developed database schema for tracking visa refusals and correlating data to determine patterns in activities of known “problems”.

Confidential

Principal Systems Engineer

Responsibilities:

• Managed a team of 6 software engineers developing the GUI and MMI for a software package designed to assist users of satellite imagery.
• Provided technical support and guidance to customer/user of on-orbit assets to ensure the continuous safe operation of the spacecraft.
• Designed and implemented a new search algorithm to overcome the inefficiencies of the built-in search routine and of standard binary searches.