SUMMARY:

• Developed extensive proficiency and skills in troubleshooting, customer service, and communication
• Resourceful and adaptive with my soft skills and technical skills in scenarios with customers and clients
• Proven skills as a Professional Service Engineer: quoting, PM, architect, delivery, post - cutover
• Proficient in Palo Alto Networks with limited skills with Confidential.
• Comprehend programming languages, programming logic, and Object-Oriented Programming
• Capable programming with JavaScript, Visual Basic, Java, HTML5, CSS
• Familiar with network security tools and security practices

TECHNICAL SKILLS:

Operating Systems: Win XP/7/8/10, WinServer 2008r2/2016, Linux Ubuntu/Kali/Mint, PANOS, Junos, FortiOS

Networking: Point-to-point VPN, client VPN, DHCP, BUDP, Ethernet, FTP, ICMP, LAN/WAN design and architecture, SSH, TCP/IP suite, VPN, various protocols, web services

Applications/Tools: MS Exchange/360/Access/Office/Excel/Sharepoint, VMWare Workstation/ESXI, SCSM,, HPSM, Putty, cURL, ping, traceroute, AWS, Azure, Wireshark

Developmental Tools: VB.Net, SQL, C++, Java, Pearl, HTML

Security Tools: Cain & Able, Snort, NMAP, pfSense, Kali Linux

PROFESSIONAL EXPERIENCE:

Technical Solutions Engineer

Confidential, Austin, Texas

Responsibilities:

• Lead Coordinator for office relocation & office consolidation
• Recabled/dressed network closets
• Decommissioning servers, switches, UPS, and security appliances
• Point -of-Contact for various contractors and Arrow factions (pre & post move)
• Scoped, program manager, & executed Professional Service opportunities in regard to new instances or migration from various legacy FW to Palo Alto Firewalls
• Perform advanced Palo Alto Network Firewall troubleshooting for valued customers
• Kept reseller and end user abreast to the migration progress via meeting, reports, and various project management platforms
• Configure Confidential 's FortiGate and FortiWifi firewall on existing lab/production environments
• Configure Blue Coat's SV-500's SSL visibility appliance and Blue Coat SG's
• Set up Splunk on Linux to take in Syslogs from various appliances
• Diagnose customer's network environment and resolve network issues within our workable scope and SLA
• Act as project manager between end users, reseller, and vendors during the life of an Evaluation/POC
• Edited and managed MS SharePoint sites to maintain a internal forum in which to centralize the Evaluation, Professional Service Opportunities
• Trained others and maintained standards on the Evaluation Program, leading to a consistent ROI.
• Daily refreshers on networking concepts and practices
• Stay abreast on cyber security events, threats, exploits, and vulnerabilities
• Administer VOIP and deploy phones ( Zultys)
• Setup VMware ESXi, VMware Workstation and VirtualBox and various VM configuration for personal
• Configure Win2008r2, Win2012 (i.e., LDAP, DNS)
• Limited experience with Amazon Web Services and microsoft Azure

Hardware/Point of Sale Level I Tech Support

Confidential, Austin, Tx

Responsibilities:

• Troubleshoot internal employee’s devices and networks using KBs and internet articles
• Utilized putty to access tools to assess the condition of servers and devices
• Remote into cash register, computers, and mobile phones to configure settings
• Bounced network switch ports and interfaced with Cisco associates
• Tracked my troubleshooting descriptions, actions, and outcome in HPSM

Fire System Technician/Data Cable Tech

Confidential, Austin, Tx

• Established a knowledge of fire alarm and CAT5 installation and termination
• Skilled with various tools of the trade and common tools
• Understanding of NFPA 70 (Article 760), codes and standards
• Utilize manufacturers specifications for installed devices
• Built server cabinets, ladder racks, and snake trays
• Efficient in blueprint reading
• Learned various pushing and pulling methods
• Adhere to specific jobsite safety standards and guidelines

IT Technician / Materials Expediter

Confidential, Austin, Tx

Responsibilities:

• Orchestrated the physical network mapping of the store’s devices
• Update faulty hardware and software on company computers.
• Organize network closet, terminate Cat5/Cat6, update inventory.
• Troubleshoot LAN & WAN issue that arise.
• Validate deliveries, auditing quantities and the quality of the product.
• Book outgoing shipments and data mine for the integrity of the inventory system
• Troubleshoot user issues within their Windows XP environments.
• Assist in printing custom labels with TekLynx LabelViewer.
• Learned the enterprise software, Syteline, in which the program managers, manufacturing supervisor, and the shipping department use to complete jobs, customer orders, and customer order lines.
• Manipulated Sytline information and metrics to a more user friendly pie chart
• Communicate with non-technical colleagues about better practices and software features that best suit to their needs.

Lab Technician

Confidential, San Antonio, TX

Responsibilities:

• Helped customers with application updates, patches, and login
• End user support for Windows 7/Windows 8 application and network drives
• Updated/installed/troubleshoot the Universities licensed software (i.e., PeopleSoft, Skype, Office Suite)
• Facilitated video conferencing technologies within Interactive Classrooms
• Ran cabling, data lines, and security cables for the installation of equipment
• Create/Resolve/Change incident Status/Assigning a SCSM Ticket
• Work/Coordinate special events (ex. getting all the equipment ready, running audio)
• Troubleshoot and resolve technology issues (ex. equipment usage, podium wiring knowledge)
• Proper cable and connector knowledge/making (Ethernet, XLR, Mini, RCA, DB9,Phoenix)