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Software Manager (support) Resume

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BellevuE

SUMMARY:

  • 12+ years experienced Software Engineer and Manager with diverse background in Software Engineering, Logistics, Telephony, Imaging, and Finance industries.
  • Strong experience in onboarding and managing onshore and offshore teams.
  • Development skills include C#, C/C++, SQL Server, Java, Oracle, VB, ASP.NET Programming.
  • Outstanding skills writing complex T - SQL queries, stored procedures, triggers and DBA-level contribution in database designing and implementation.
  • Expertise in implementing software test strategies, test plans, test suite and test automation.
  • Owned implementation and maintenance of automation framework strategy, planning and coding.
  • Deep-involvement in building various automation test projects for functionality and regression test suites for desktop/web applications as well as SOAP, and RESTful web services using XML and JSON.
  • Owned the Test process which included Unit, Component, Integration, System and Acceptance Testing.
  • Developed Test cases and automation for Configuration, Compatibility, Stress/Load, Performance, Usability, and Globalization Testing.
  • Solid work experienced with test tools - Visual Studio 2017/2015, MTM, Test Architect, WTT, TFS, Test Director, Quality center and Quick Test Professional.
  • Worked with Business Analysts, Developers, Development Managers and QA team to resolve issues ensuring timely release of high quality product.
  • Effective problem solving in both, individual and team environment for breakthrough results.
  • Ability to quickly grasp new technology.
  • Embraces diverse environments, committed to promoting innovation and creativity. US citizen.

COMPUTING SKILLS:

Languages: C#, C/C++, VB, VB.NET, Java, T-SQL, VBScript, PowerShell, HTML, XML, XSL/T, COBOL, Pascal, Prolog, Lisp, Assembly

Technologies: Azure, SaaS, VS 2017/15/, .NET, Blob Storage/Tiering, COM/DCOM, CORBA, ASP, MFC

RDBMS: SQL Server 2014, Oracle DB, Access, FoxPro

Systems: Windows 2016, 2012, 2008, 10, XP, UNIX, Linux

Test Tools: Product Studio, MTM, TFS, WTT, Test Architect, HP test tools.

WORK EXPERIENCE:

Software Manager (Support)

Confidential, Bellevue

Responsibilities:

  • Responsible for implementing and supporting customers with on-premise and off-premise multi-carrier shipping solutions with regional, national, and international carriers ( Confidential, USPS, FedEx, DHL, etc.)
  • Work with Partner companies that extend the Confidential logistic technology solutions to enterprise and mid-sized companies worldwide.
  • Managing and developing a team of 12 support engineers for implementing solutions, resolving customer issues, providing service enhancements, providing internal and external communications, deploying policy changes and software releases.
  • Work with Senior Management and Engineering on service enhancements.
  • Collaborate with Enterprise customers to understand their scenarios and concerns.
  • Also responsible for managing and mentoring 6 Account Managers.

Senior Quality Assurance Analyst

Confidential, Bellevue

Responsibilities:

  • Responsible for creating test strategies, test plans, test cases and test automation for all solutions.
  • Created Rating test, complex business rules, and regression test - automation which improved the product quality and drastically reduced the frequency of emergency releases.
  • As QA automation Lead, was responsible for training and mentoring 10 QA team members on automation processes and maintaining the framework. MTM, Team foundation server, Virtualized server computing
  • Created versioning strategy for enterprise upgrades simultaneously maintaining - N+1, N, and N-1.
  • Designed and developed DB for Rating and Regression test automation system, stored procedures, queries for BVTs that streamlined the upgrades from Dev, Test, to Production environments.
  • Developed internal tools by using PowerShell, VBScript, JavaScript, for Deployment, testing and management processes - Individually owned the ideas, creation, planning of such internal tools with documentation and training the team on using it.
  • Owned Windows and Visual Studio upgrades the QA Automation system - Build servers, Controller servers, QA servers, and various VMs from .
  • Managed and executed the process of various Cloud Technologies (SaaS, Azure) Web API (REST, SOAP) testing from requirements gathering, environment configurations, testing and automation using C#.
  • Owned Web services security testing by creating test suites, test automation for Secure Transmission, Data Validation, Authentication, Authorization along with Session Management and Configuration Management.

SDE in Test

Confidential, Bellevue

Responsibilities:

  • Test planning, developing in-depth test cases, implementing & tracking test execution as well as bug fixes, developing test automation plan and tests for Confidential and Confidential . Intelligent document management and distribution solutions eliminate human errors, improve security and compliance by reducing labor cost for the number of people handling sensitive information.
  • Worked with VS 2008: C#.net with SQL server 2008 and Windows Sharepoint services 2007.

SDE in Test

Confidential, Redmond

Responsibilities:

  • Reviewed specs, Preparing Execution plans and developing in-depth test cases, implementing & tracking test execution for Code Center Premium (CCP) and Reference Source Code Center ( Confidential ). CCP provided secure infrastructure to fulfill requirements from a diverse range of Intellectual Property (IP) licensing programs at Confidential, including Shared Source Initiative and Government Security Program.
  • Confidential enabled developers to debug code against .Net and SharePoint.
  • Report defects and create test analysis reports.
  • Writing T-SQL complex queries to validate data, business rules, data integrity, and data migration.

Software Design Engineer in Test

Confidential, Redmond

Responsibilities:

  • Primarily developed test strategies, plans, managed scope and deliverables
  • Reviewed specs and developed in-depth test cases, implementing & tracking manual and automated tests
  • Automated the installation procedure in JavaScript that greatly reduced installation issues
  • Automated repetitive tests, BVT’s and regressions using HP Tools - Test director, Quality Test Professional
  • Reported defects and created test analysis reports for the rapid and iterative product cycles
  • Developed T-SQL complex queries to validate data, business rules, data integrity, and data migration.

Software Design Engineer in Test

Confidential, Bellevue

Responsibilities:

  • Responsible for customization of the Confidential process template for Disha’s Performance engineering practices to manage source code, work items, builds, and tests for Projects to effortlessly manage and track the progress using VS 2005, SQL Server 2005, TFS.
  • Created web and load tests for ASP.NET applications.

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