PROFESSIONAL SUMMARY:

• Over 12 years of total IT experience in Design, Development, Testing and Implementation of Web applications, Client/Server based and Service - Now Applications.
• Around 3 years of experience in providing ITIL and IT Service Management Solutions in IT Infrastructure with strong understanding of ITIL and expertise in the ITSM suite (Service-Now).
• Proficiency in technical implementation of Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Knowledge Management and Release Management as per ITIL processes and policies
• Knowledge of ITIL/ITSM best practices.
• Interact with process owners and business stakeholders to understand requirements and to translate business requirements into functional requirements within Service Now.
• Excellent hands on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, ACL, UI Policies and UI Actions based on user requirements.
• Expertise in creation and maintenance of Access Control Rules to provide data security according to business requirements.
• Experience in writing Client Scripts, Catalog Client Scripts, UI scripts/UI Policies and calling Server-side code using Glide Ajax in Client Script. Customized Scripting on Service Catalog/Email Template/Workflow script and configuring Email notifications.
• Expertise in creation of Workflows for Service Catalog items and Incidents in Service-Now.
• Proficient in Creating/Configuring SLAs, managing Service-Now infrastructure, integrating LDAP and SAAS based applications with Service-Now to obtain users/groups and designing workflows using Service-Now workflow editor as per requirement.
• Knowledge on Service Mapping and Service Watch.
• Experience in generating various reports providing information on Changes scheduled, unauthorized changes implemented, Changes causing incidents etc.
• Experience working with different SDLC methodologies like Waterfall, Agile-Scrum and Test Driven Development.
• Experience in developing Client-Server, Multi-Tier Web applications using technologies like Services, ASP.NET, C#, VB.Net, AJAX, MVC5, Entity Framework6, WCF, Web API, IIS 7.0, JQUERY, JavaScript, HTML5, XML, XSLT and CSS.
• Proficient in RDBMS concepts & Database using SQL server 2008/2012, Oracle 11g, MySQL for querying and designing the database.
• Experience in migration of Data using MS SQL Server DTS and SQL Server Integration Services (SSIS). Worked on reporting tools like Crystal Reports and SQL Server Reporting Service (SSRS).
• Experienced in working with various version control software like SVN, Microsoft Visual Source Safe (VSS), Team Foundation Server (TFS) and team collaboration tools like TFS, JIRA, CONFLUENCE, BAMBOO etc.
• Multi-cultured Team Player with complete flexibility to work independently as well as in a team and have quick grasping capabilities to work with the newly emerging technologies.

TECHNICAL SKILLS:

Service: Now (Helsinki/Jakarta), ITSM Suite

Languages: C#, VB.Net, Java, T-SQL, XML, XSD, XSLT, UML, VB 6.0, PHP

Operating Systems: Windows Server 2008/2012, Win NT 4.0, Windows 7/ XP/2000

Web Technologies: ASP.NET 4.5, Web Services, WCF, REST, Web API, HTML5, CSS

Methodologies: OOPS/OOAD, SOA, Waterfall, Agile, MVC5

Frameworks: .NET Framework 4.5, Entity Framework 6, nHibernate

Database: SQL Server 2014, My SQL, MS Access., XML, Oracle, DB2

Version Control: Team Foundation System, SVN, VSS 6.0/5.0, Git, Jenkins

Quality Control Tools: HP Quality Center, Jira, TFS, Confluence

PROFESSIONAL EXPERIENCE:

Service-Now Developer/Admin

Confidential, Boston, MA

Responsibilities:

• Implemented Configuration Management, Service-Catalog, Asset Management, Service Portal, Discovery modules and third party integrations with Service-Now.
• Worked with business analysts and stakeholders to identify requirements, create stories, develop and test configurations / customizations.
• Lead workshops to articulate specific project/business requirements, developed proof of concepts and projects to completion.
• Created design and technical documentations based on the client’s requirement.
• Implemented the Service-Now discovery to populate the CMDB and make Service-Now CMDB as true source of data. This also includes the establishing the relationship between CIs in the CMDB.
• Design and Architecture of the Discovery setup in Service-Now.
• Setup MID servers and Clustering for the discovery of the devices in the enterprise network.
• Experience in configuring the Discovery Schedules and working with Discovery tool.
• Coordinating with the Network/Windows/Linux teams to identify the valid subnets to scan.
• Built an integration between HP service Manager and Service-Now, in order to populate the available CMDB information of HP Service manager by using web-services.
• Implemented new Service-Catalog items and creation of order guides based on the client requirement.
• Designed several workflows, along with standard ones.
• Created and configured custom Email Notification to alert users on Service-Now activities based on the client requirement.
• Experience in configuring Data Sources, Import Sets and Transform maps.
• Worked with reporting and configuring service level agreements (SLAs).
• Implemented the integration between Service-Now and Oracle Identity Manager using REST API to auto-provision the access related catalog items.
• Experience in designing and developing the Service Portal.
• Built Asset Management module along with Software Asset management in order to maintain the complete asset life cycle.
• Built Software Models in Asset Management to maintain the software licenses owned and software licenses used information with the help of discovery.

Environment: Windows Server, Service-Now (Helsinki/Jakarta), Java Script, JQuery, Catalogs, Modules, Workflows, SOAP, Web Services, LDAP, SAAS, HTML, CSS, XML, ITSM, SQL Server 2014.

Service-Now Developer

Confidential, Providence, RI

Responsibilities:

• Worked on various modules of Service Now which include Incident, Change and Problem Management.
• Worked on Service Catalog and developing various order guides and record producers and created several UI Policies and catalog client scripts.
• Designed a portal, to provide end users ease of access while creating requests. Made several enhancements to the portal based on the feedback received from users.
• Helping the Content Management (CMS) team in designing the portal and showcasing it into a user friendly environment.
• Writing custom scripts for automating the process and integrating the service with external applications.
• Interacting with various areas in the system to develop the organization and to enhance the use of various applications.
• Scheduling various jobs that run automatically and are triggered whenever needed.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Loading the data into Service Now using Transform Maps, whenever information is received from external sources.
• To make the process much simpler, I have created various workflows and associated them to respective tables to ensure smooth working process.
• Creating and developing roles in development environment which can be assigned to users based on their functionality thus restricting their access to the entire system of Service Now and giving them limited access based on the requirement.
• The scripting and integrations that I have done in my project were handy all the time and easily understandable by all the members of the team.

Environment: Service-Now (Fuji/Helsinki), Windows Server2012, JavaScript, JQuery, Client Scripts, Glide Ajax, Dictionary, LDAP, CMDB, Email Notification, Workflows, SOAP, API, Services, HTML, CSS, ITSM, SQL Server.

Senior Developer

Confidential, Lincoln, NE

Responsibilities:

• Being a senior programmer participated in analyzing user requirements with business analysts and developing code as per requirement specifications. And coordinating with testing team to meet all the specifications.
• Interacted with business analysts to understand the business requirements. Code and unit test ASP.NET/C#.NET programs that comply with specifications.
• Participate in code review, walk-throughs, process meetings, daily scrums and interacting with clients directly in an agile environment to meet expectations and deadlines.
• Responsible for writing system documentation including functional and detailed design documentation and program specifications as required.
• Extensive use of MVC architecture, Entity Framework to communicate with database, Web services to expose the reports to facilitate information sharing.
• Worked on creating and consuming RESTful services using ASP.Net Web API.
• Enhanced and developed the front end GUI using HTML5, CSS3, JavaScript, jQuery, XML, Telerik controls, Kendo UI, JSON, Angular JS and Bootstrap. Used extensively JQuery, JavaScript and ASP.NET for AJAX Implementation and Client Side Validations.
• Developed modules of Benefit Payment System using MVC, Web API and Angular JS.
• Configured Crystal Reports and SSRS reports as per the user needs.
• Created new database objects like Store Procedures, Functions, Packages, Triggers, Indexes and Views using T-SQL/PLSQL (Oracle 11g) in Development and Production environments.
• Utilize configuration management tools, design tools, debugging tools, and other environment specific software tools to create, test, and implement an application.
• JIRA has been used for team collaboration and bug tracking.
• Contributed to application performance tuning utilizing existing tools and processes. Discussed with team members on coding standards to be followed to maintain the quality of code and implementing the same.

Environment: Windows Server 2008, C#, ASP.NET MVC, MS Access, Visual Studio 2013, ADO.NET, jQuery, JSON, Javascript, JQuery, Bootstrap, AJAX, XML, Entity Framework, WCF, Web API, Telerik Controls, Kendo UI, SQL, Crystal Reports, SSIS, SSRS, HTML5, DHTML, CSS, XML, XSL, XSD, SOAP, Web Services, NUnit, SQL Server 2012/2008, Oracle 10g, MSBuild, TFS, Selenium, JIRA, Agile Methodology.

Senior Developer

Confidential

Responsibilities:

• Created the UI layers and web pages, and integrated them to maintain the performance of data flow and data integrity using ASP.NET, and Web Server Controls.
• Involved in developing the Business Layer in C#.NET, where all the Business Objects are written in developing the whole Application.
• Worked on web pages and business objects using JavaScript, XML in a mixed ASP.NET environment.
• Used Win forms controls and Custom User Controls to provide standard interactive User Interface. Performing design and development of Win forms application using C# and separate user interface logic from the business logic.
• Worked closely with clients to establish problem specifications and system designs.
• Worked on Creating Technical specification and providing application enhancement demo to customers. Worked on creating build scripts and deployment instructions.
• Built databases and table structures following n-tier architecture methodology for web applications.
• Debugged and modified software components.
• Maintained existing applications and designed and delivered new applications

Environment: Visual Studio 2010, ASP.NET 3.5, .Net framework 3.5/4.0, C#.NET, SQL SERVER 2008/2005, MVC, LINQ, JavaScript, Visual Source Safe (VSS) 2008, XML, CSS, HTML, Bing Map, JQuery Threading, Reflection, LINQ, Factory pattern, Dispose, Lazy Loading, LogiXml and JQuery.

Senior Developer

Confidential

Responsibilities:

• Responsible for different Software Development Life Cycle (SDLC) processes including Design, Coding, Implementation, and Testing.
• Worked on Agile methodology for rapid and continuous delivery of working application
• Developed User Controls and Web Pages using ASP.NET 1.1/2.0/3.0, AJAX and C# 2.0. Used Silverlight to develop rich user interfaces and reusable controls.
• Designed and implemented the applications using C#, XML, ADO.NET and .Net Framework.
• Developed Custom Controls to override the basic properties of the .NET provided Server Controls
• Wrote new crystal reports and enhanced/automated existing reports.
• Developed XML Import/Export functionality to move data from one environment to another. This was developed using SQL, XML, C# and .NET
• Customized the XML data using XSLT that is the data format for application.
• Developed ADO.NET based database access layer against SQL Server. Involved in Database Design, created Tables and Indexes. Developed Stored Procedures, Views and Functions as required.
• Troubleshooting performance issues, optimizing and performance-tuning queries and stored procedures and providing consultation to other developers
• Used TFS for Source Code Control, project related document sharing and team collaboration.
• Involved in creating UML Diagrams such as Class diagrams, Use Case diagrams, Sequence diagrams and Activity diagrams using MS-Visio 2003

Environment: .Net Framework 1.1/2.0/3.0 with C#, VS 2008/2005, AJAX, PHP, XML, XSLT, ADO.NET, Web Services, Java Script, CSS, Html, Windows Server 2003, PL/SQL, MySQL and MS SQL Server 2005.