PROFESSIONAL SUMMARY:

• Over 8 years of total experience in ServiceNow and .NET technologies.
• Experience with Incident, Problem, Change, Release, Deployment Management on Service Now tool based on ITIL V3 best practices.
• Worked and developed S ervice Catalog and Data Certification application on ServiceNow.
• Excellent interpersonal skills, proven team player with good analytical skills in solving bent problem and delivering Design and Admin services in a highly stressful environment.
• Experience in development using Agile - SCRUM and Waterfall project management methodologies.
• Worked on multiple versions like Eureka, Fuji, Geneva, Helsinki, Istanbul and Jakarta .
• Highly accomplished and focused consultant with broad experience in providing solutions over ServiceNow Architecture and familiar with Other ITSM applications.
• Experience in working Configuration Management and Asset Management.
• Extensive experience in working with User Management including Users, Groups, Roles and Access Control Lists (ACL) .
• Hands on experience with loading data from various data sources like File, JDBC, Web Services using Import Sets , Transform Maps, SOAP, REST.
• Experience in Web application development using HTML5,CSS3 and Bootstrap.
• Hands on experience with Record Producers, Order Guides, Work Flows and Orchestration in Service Catalog Management.
• Managed the service relationships between HR and employees through HR modules in HR Service Management.
• Excellent hand-on experience in Client and Server side(Glide Methods) Scripting.
• Sound knowledge in Configuring Email Notifications and Scripting Inbound Email actions.
• Hands on experience in working with JavaScript Frameworks like JQuery and JSON.
• Experience in installing MID Servers and ODBC Drivers.
• Sound knowledge in Understanding of BSM and Schema Maps.
• Good knowledge on Single Sign on, LDAP, Mid Server on and event based integrations.
• Good understanding of cloud technologies, networks, protocols and email.
• Hands on experience in developing workflows and in customizing the applications in Service-Now

Using Java script, Glide Ajax, HTML and DHTML.

• Strong troubleshooting skill and good Team player with excellent interpersonal and team work skills.
• Good communication skills with strong people skills.
• Delivering assigned tickets, tasks, and projects by their targeted due dates.
• Ability to work independently as well as work with teams.
• Involved in the ServiceNow Instance upgrade activities and cloning between various environments.
• Good understanding of Object Oriented Programming Concepts, Design Principles, Design patterns, and Test Driven Development
• Developed web application using .NET technologies including C# and ASP .NET
• Design and development of user interface using ASP.Net, VB.Net, HTML, and JavaScript

TECHNICAL SKILLS:

Operating Systems: Windows, Unix and Linux

Web Technologies: JavaScript, AJAX, XML 1.1.3 and HTML, CSS, JSON, Bootstrap, AngularJS, ASP .NET, JQuery

Web Servers: Java Web server, Apache Tomcat.

Databases: SQL Server 2008, 2012, Oracle

Languages: SQL, AJAX, JavaScript, JSON, XML, C#, C, C++

Development IDE(s): Eclipse, WSAD, Net Beans

Application Tools: JBuilder, ServiceNow, Rational Rows

WORK EXPERIENCE:

Confidential, St. Louis, MO

ServiceNow Developer

Responsibilities:

• Extensively involved in requirement analysis, design, implementations, upgrades, enhancements and customizations of different modules of ITSM suite.
• Interacted with Stakeholders and Customers for gathering requirements to arrive at design solution.
• Manage and coordinate activities during the overall ticket of lifecycle in Incident and Problem management.
• Configuring Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
• Developed several client side scripting, Catalog Client scripts, UI scripts, server side scripting based on business rules.
• IT Service Management applications development on ServiceNow automate the day-to-day corporate business processes.
• Worked on the versions Istanbul and Jakarta.
• Created transform maps for importing CMDB data, automatic field service mapping and scripting.
• Created portfolio in PPM module to measure the progress of several projects at the same time and to create multi-project reports for analysis.
• Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Involved in Migration between various ServiceNow instances using Update Sets.
• Created catalog portal pages using Service Portal.
• Responsible for all scripting changes including Client Scripts, UI Policy and UI Actions.
• Involved in the ServiceNow Discovery and maintenance.
• Worked on integrating ServiceNow with external SOAP and REST based web services.
• Automated standardized HR process using HRSM.
• Worked extensively on LDAP integrations for obtaining users and groups. Very good understanding of Integration with these varieties of protocols: SOAP and JDBC
• Customization of form design and layout for various ITIL process for Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
• Developed complex transform scripts to import data into the ServiceNow.
• Pulling and scheduling the reports as per the client requirement.
• Configuring Integration Web Services with Third Party applications by using SOAP API Web service.

Environment: ServiceNow, JavaScript, HTML, CSS, AJAX, JSON, Asset Management, Incident Management, Problem Management, Change Management, Web Services, MID Server, CMDB, SOAP UI, Discovery, Angular JS and REST API.

Confidential, Parsippany, NJ

ServiceNow Admin/Developer

Responsibilities:

• Worked with clients to assess the current state processes and tools, responsible for defining ServiceNow requirements.
• Created relevant workflows by doing business systems analysis and guide project management goals, development processes, and implementation strategy.
• Creating and modifying of various Business Rules, Script Includes, AJAX Query, Jelly scripts, UI policies.
• Worked on UI customizations for forms, lists, and UI actions.
• Creating and configuring of relevant ACL’s and effective role assignment, to ensure system security.
• Worked with Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
• Customized the Demand Management process flow as per the user requirements.
• Worked on end to end implementation of CMDB and Asset management.
• Configured MID server and pointed to various instances.
• Customized HR processes like time sheets, leaves etc as per the user requirements.
• Developed custom widgets in the Service Portal using AngularJS and the ServiceNow API.
• Performing data migration to import data from other applications and external database.
• Creating, monitoring, modifying and publishing Service Catalog workflows with approvals.
• Integration with external systems like LDAP, Single Sign On (SSO) and Email.
• Exposure to ServiceNow tools like Discovery and Orchestration environment.
• Good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Resolving ServiceNow client issues in Incident, Problem, Change requests.
• Execution, Customization and Maintenance of Knowledge, Service Catalog in ServiceNow.
• Responsible for setting up API’s like REST and SOAP inbound and outbound messages to integrate with ServiceNow.

Environment: JavaScript, HTML, CSS, Bootstrap, HRSM, Glide Script, AJAX, JSON, Service Now, Web Services, Asset Management, Incident Management, Problem Management, Event Management, SOAP, REST, MID server, CMDB, LDAP, Orchestration and Discovery.

Confidential, Columbus, OH

ServiceNow Developer/Admin

Responsibilities:

• Involved in gathering requirements, documenting them.
• Implementation, Customization and Maintenance of Knowledge, Service Catalog in ServiceNow.
• Resolving ServiceNow user issues in incident, Change, Request etc.
• Manage activities during the overall ticket life cycle in Incident and Problem Management.
• Working with client and functional requirements within Service Now.
• Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script.
• Developed custom applications.
• Created Knowledge article, HR case records in HR service management modules.
• Experienced in the analysis, development and automation of Service Request and Configuration.
• Creation of Ordered Guides.
• Worked on Event Management for managing and configuring events.
• Worked on Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress
• Worked on CMDB auto-discovery process to capture IT Systems and populate the CMDB database.
• Responsible for preparing design level and user-level documentation.
• Involved in the complete cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now.
• Created data sources and loaded the Service-Now tables with different data formats.
• Created transform maps for importing CMDB data.
• Development of requirement integration components like SSO, LDAP.
• Implemented Bi-directional integration between ServiceNow and Venafi Trust Protection Platform using REST.
• Created Buttons and context menus both on form and lists using UI actions.
• Created Business Rules, Script Includes, Client catalog script and Client Script.
• Also worked on Asset Management and loaded the data into it.
• Worked on UI Macros to create pages as templates on requirement from the stake holders.
• Worked on Service Catalog into a fully functional website using Content Management module.
• Resolving typical Users access and roles issues by checking active directory and users table.

Environment: JavaScript, HTML, CSS, Glide Script, PPM, Event Management, Web Services, MID Server and CMDB.

Confidential, Richmond, VA

ServiceNow Admin

Responsibilities:

• Participated in several meetings for understanding requirements, documenting them
• Involved in creating the ITSM monthly reports and the company's internal reports with Service Now.
• Managed users, groups and roles.
• Facilitating Business SME team, Development team, Testing and implementing teams and lead discussions where needed.
• Managed data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Catalog Service Requests and associated Workflow process as per the client requirement.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on new Plugin’s like incident alert management, orchestration and structured problem analysis.
• Worked on HR service management module Task Management to create and edit tasks associated with HR cases.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Worked on CMS module and built dynamic content pages.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Creating new groups and adding users to the groups in service now.
• Created schedules, reports and monitor performance of Service-Now.
• Designed email templates by using html and jelly scripting and used them in notifications.
• Performed migration activities Dev to QA and QA to Prod.
• Documented all implementations and best practices defined within team.
• Maintain LDAP integration and user configurations.
• Generated Buttons and content menus using UI Actions on forms and lists.
• Worked on Discovery and set up mid servers and responsible for checking the connectivity.
• Involved in creation of reports, dashboards in Service-now.
• Created Record Producers, Order Guides, Catalog Client Scripts, Script Includes.
• Using Import Sets for data loading from external file or database to the Service Now.
• Imported many CI's using import set tables.
• Created transform maps with both automatic field mapping and scripting.

Environment: Service-Now, JavaScript, Bootstrap, HTML, Active Directory, Jelly, SQL Server, Agile Scrum, MID Server and Power Shell scripting.

Confidential, Eaton, OH

DotNet Developer

Responsibilities:

• Participated in requirements gathering and design of the application requirements.
• Used 2-tier architecture for the presentation layer, business and data access layers and were coded using C#.NET.
• Developed application using .NET framework 4.0
• Good understanding of Object Oriented Programming Concepts, Design Principles, Design patterns, and Test Driven Development
• Developed web application using .NET technologies including C# and ASP .NET
• Participated in designing the application using HTML, CSS and Javascript
• Worked with CSS and HTML to modify the page and adding styles to the page
• Developed database scripts, stored procedures and triggers using SQL server
• Worked on CRUD operations
• Used ADO.NET for retrieval of data from the SQL Server database
• Debugging and fixing bugs reported and working on enhancements and change requests
• Used Team Foundation Server as source control
• Supported application, fixed bugs and updated reports based on requests
• Initiate and drive changes in programs, procedures and methodology
• Performed test plans using Unit testing

Environment: Microsoft Visual Studio 2012,.Net Framework 4.0,C#, ASP.NET, HTML, CSS, Javascript, MS SQL Server 2012, ADO.NET.

Confidential

Jr. DotNet Developer

Responsibilities:

• Developed basic windows based application using C# .Netfor various desktop applications used in the company.
• Developed Web forms for registration and to update the policy installment pages, application logic in ASP .Net, C# utilizing the power of Microsoft .Net Framework.
• Used User Controls for a group of common controls.
• Implemented Web Forms to provide GUI components using .Net Framework.
• Creation of stored procedures, views, functions, triggers and DTS in MS SQL server2000.
• Design and development of user interface using ASP.Net, VB.Net, HTML, and JavaScript.
• Used ADO.Net in connecting to Data Access management with SQL Server.
• Developed web forms with C# to store the customer policy data in Database.
• Database testing and generating test reports.
• Performed unit testing of the developed application.
• Generated the required reports with the help of data grid, data list.

Environment: .Net Framework 1.1, Visual Studio 2003, C#.Net, web forms, ASP.Net, ADO.Net, SQL Server 2000, Windows 2000, HTML, XML, Classic ASP, JavaScript.