OBJECTIVE:

To associate myself with an organization, which will, provide me an opportunity to use my techno - functional skills, improve my knowledge and to be a part of the team that works dynamically towards the growth of the organization.

PROFESSIONAL SUMMARY:

• 8+ years of experience in Microsoft Dynamics CRM 2016, 2015, 2013, 2011,4.0 and Dynamics 365, Salesforce and .Net based solutions.
• Expertise in MSCRM Client/Server-side programming, Web Services, Workflows, Plug-in, Custom workflows and JavaScript.
• Have worked extensively in Development, Customization and Configuration of MS Dynamics CRM.
• Real time experience on upgrade of CRM from
• Worked on Ribbon customizations, Site map and solutions.
• Expertise in configuring security roles, business units, teams and field security profiles.
• Good knowledge of Web Development skills like HTML, XML, CSS, JavaScript, JQuery, Ajax.
• Significant experience in Build deployment and preparing deployment guides.
• Hands on experience on Email Router, SharePoint and Outlook Client configuration
• Supported in presales through POCs and demo for customers from Telecom and Banking domain.
• Effort estimation for configuration, customization and documentation.
• Preparing presentations for product overview, Training material for client and Presentations for driving CRP sessions
• Excellent written and verbal communication skills.
• Salesforce Certified administrator.

TECHNICAL SKILLS:

Application: Microsoft Dynamics CRM 4.0, 2011, 2013,2015, 2016 and Dynamics 365

Languages: C#.Net, JavaScript, HTML, XML, CSS JQuery, Ajax.

Databases: SQL Server 2008, 2012, 2012 R2

Tools: Ribbon workbench, CRM rest builder, Plugin Registration tool, Visual studio and OData Query builder

Reporting Tool: SQL Server Reporting Services (SSRS), SSIS, Share point 2010, Cozyroc, Task Factory.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Microsoft Dynamics CRM Senior Developer

Responsibilities:

• Implementing and customizing Marketing, Service and Sales module
• Involved in customizations through custom workflow, ribbon workbench, process flow, routing rules, role based forms & java script to achieve the above features.
• Created new users in CRM as requested and maintained profiles and security roles
• Was responsible for the deployment during phase 1 across SIT, UAT, Production Environments and preparation of the deployment document
• Developed plugins, Custom Webpages, SSRS Report and Web services.
• Developed proof of concept using Dynamics service module and Unified service desk.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Task Factory along with SSIS to migrate data.
• First point of contact for CRM business users and provided hands-on support to all departments that used CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world 200+ Users.
• Led functional departments through the requirements definition phase, designed and implemented CRM tool solutions along with documented policies, procedures and best practices. These deliverables were aligned with the business needs of numerous functional departments and stakeholders.

Confidential, Atlanta, Georgia

CRM Developer/Consultant

Responsibilities:

• Involved in demo on technical changes to the higher management during the architecture review meetings.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, APEX and PHP.
• Experienced in implementing/configuring Salesforce custom objects, Junction objects, master-detail and lookup relationships.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes.
• In-depth Understanding of Sales Cloud, Service Cloud and Collaboration cloud platforms.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Page layouts, search layout.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Experience in writing Visualforce pages and controllers and customize the look and feel of the page components.
• Have understanding on Apex Triggers, Apex classes and controller classes and manage complex workflows, approvals, Data validation and system triggers.
• Experience in creating custom Reports and Dashboards for various business metrics.
• Experience in configuring the Security model per Organization needs and also managing Users in the Organization.
• Experience in creating Email Templates and Mail Merge Templates.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experience in debugging capabilities of Apex and Visualforce.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce account.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Sales Force using Import Wizard and Data Loader Utility.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in Manual Testing in different testing methodologies like Agile, Scrum,
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience with QA methodologies and Validations to ensure the Quality Assurance Control.
• Responsible for maintaining Salesforce org including, but not limited to, roles, profiles, security, data and objects within the Salesforce applications
• Expertise in creating the release plan with list of steps to executed during the deployment process.
• Experience in performing the pre-validation check before going in to live.
• Experience in sharing the release notes to the entire team before and after deployment.
• Experience in performing the pre- and post-deployment steps.

Environment : Salesforce.com platform, Salesforce Lightning, Apex, Visualforce, Data Loader, Workflow & Approvals, Ad hoc Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader.

Confidential, Braintree, MA

MS Dynamics CRM Consultant

Responsibilities:

• Implementing and customizing Service and Sales module.
• Involved writing Java script validations as per business requirement.
• Developed editable grid, Plug-Ins for custom business logic.
• Configured Reports, Dashboards and sales literature.
• Maintained resources, equipment, and facilities.
• Delivered 5 subsequent releases all on-time and budget, meeting quality metrics.
• Provided Integration and E2E testing support after Data migration.
• Using Cozyroc tool for importing data from oracle system to CRM SQL server database.
• Created custom quote tool, combining Microsoft Dynamics Quote entity with XpertDocs for custom proposal documents that are integrated with the CRM.

Confidential, Michigan

MS Dynamics CRM Consultant

Responsibilities:

• Involved in Customization and Configuration of Microsoft Dynamics CRM.
• Designed and built custom views, custom dashboards, templates, entities & workflows in the CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world; 65+ staff members.
• Served as Subject Matter Expert relating to the CRM tool business process, data entities, and relations to other systems.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Cozyroc along with SSIS to migrate data.
• Ensured that business functional teams were aligned on the software application deliverables from design, process, and end user training/documentation.
• Led functional departments through the requirements definition phase, designed and implemented CRM tool solutions along with documented policies, procedures and best practices. These deliverables were aligned with the business needs of numerous functional departments and stakeholders.
• Maintained reports and dashboards in CRM tool.
• Migration of data from Excel source to CRM using SSIS.

Confidential

MS Dynamics CRM Consultant

Responsibilities:

• Cu sto mi z e d account and account related Custom e nt i t i e s, f o r ms an d v i e ws .
• Customization of ribbons Team, Business Unit and Security Roles
• Configured E-mail router and outlook for MS CRM 2011.
• Modified Sitemap file to display all the related entities in navigation bar of Account record.
• Created Fetch XML for new report and modified fetch XML using BIDS to customized the report and import back to CRM.
• Pre- populating last created record data into new record form using JavaScript, CRM Web Services and XML object, thus saving time for the user to enter repeated data.
• Developed complex reports using SSRS and deployed into MS CRM.
• Created .NET plug-in to send an alert e-mail to all users who have not reviewed their accounts in last 60 days.
• Importing and exporting customizations between DEV, QA and Production environments.
• Prepared requirement documents, training documents and security policy documents

Confidential

MS Dynamics CRM Consultant

Responsibilities:

• Implementing and customizing Service and Sales module.
• Cu sto mi z e d e nt i t i e s, f o r ms an d v i e ws .
• Developed Plug-Ins for custom business logic.
• Created JavaScript functions to do client-side validations.
• Migrated Microsoft Dynamics CRM 4.0 customization to CRM 2011.
• Developed external SQL reports in SSRS and deployed into MS CRM.