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Software Support Engineer Resume

Plano, TX


  • 7 years of experience as Programmer Analyst and Application Developer in all phases of SDLC in developing .NET Enterprise applications and object oriented application frameworks.
  • Excellent communication and a very good team player.
  • Had been exposed to each of the phases of Software Development Lifecycle (SDLC) and experienced to work as a team member as well as an individual performer under the small/large development groups.
  • Experience with Source Code Management, Code Documentation, Application Documentation, Functional - Requirements-Detailed specifications preparation process.
  • Excellent Interpersonal skills and an innate ability to provide motivation, and open to new and innovative ideas for best possible solution
  • Experience in designing Style sheets (CSS), Master Pages and using Skins.
  • Experience in creating Web Pages, Windows Forms, User Controls and Custom Controls.
  • Proficient in developing SQL, PL/SQL, Stored procedures, Triggers.
  • Expertise in maintaining, supporting and troubleshooting applications and fixing bugs.
  • Worked in Grocery store as a part time store manager.


Operating Systems: Windows 3.1/9X/NT/2000/XP

Languages: C/C++, ASP, Visual Basic6.0, Visual C# .NET

.NET Technologies: Windows Forms, Web Forms, ADO.NET, .NET Remoting, Web Services, ASP.NET

Web Servers: Confidential IIS

Scripting Languages: JavaScript, VBScript, ASP, HTML


IDEs/CMS/Tools: MS Visual SourceSafe, Rational Clear Case, CVS, Confidential Visual Studio 6.0, MS Visual Studio .NET

Databases: PL/SQL, Confidential SQL Server, TSQL, TOAD, MS SQL EM

Other tools: MS Visio

Testing Tools: WinRunner 7.6/7.0/6.5,Test Director 7.5/7.0/6.0/5.0 , Load Runner 7.5/7.0/6.5


Confidential, Plano, TX

Software Support Engineer


  • Provided support for .NET based Windows application & services
  • Assist SOC team on customer issues that pertain to development.
  • Support and enhance current applications.
  • Develop software tools and scripts to automate repetitive tasks.
  • Involved in on - call rotation and provided customer support 24*7.
  • Worked with ticket management application which is used to create tickets. Assign the tickets to developers and monitor the tickets until the resolution.
  • Worked on creating and analyzing the reports to keep track of the tickets.
  • Managing monitoring tools like Sensu and Nagios.
  • Worked with GITHUB Repos for Version control. Created configuration templates for websites deployment using Notepad++ and checked into GIT.
  • Worked with Deployment, configuration, maintenance and support of the web applications across the environments.

Environment: ASP.NET, Web Services, WSDL, Web Services Studio, ADO.NET, C#, IIS 6.0, Windows 2008, Confidential Visual Studio 2010, SQL Server 2008, JavaScript functions, VB.NET, .Net 3.5

Confidential, Coppell, TX

Support Engineer


  • Provided support for .NET based Web application & services
  • Provided support .NET based Windows application & services
  • Worked in a very dynamic and user focused environment
  • Involved in on - call rotation and provided customer support 24*7.
  • Provided technical support for hardware electrical meters.
  • Worked with ticket management application which is used to create tickets,assign the tickets to developers and monitor the tickets until the resolution.
  • Worked on creating and analyzing the reports to keep track of the tickets.

Environment: ASP.NET, Web Services, WSDL, Web Services Studio, ADO.NET, C#, IIS 6.0, Windows 2003, Confidential Visual Studio 2010, SQL Server 2008, JavaScript functions,VB.NET, .Net 3.5

Confidential, Addison, TX

Development/Production Support


  • Worked on DR Exercise, preparing the Test Scripts, Test Script approvals.
  • Worked on migrating applications to Windows 7 and IE 9 compatibility.
  • Provided Level 3 production support for AHU and LEO applications. Served as a primary contact person for these applications.
  • Participated in on - call rotation and was able to provide 24*7 production support.
  • Involved in maintaining and supporting the applications.
  • Worked on troubleshooting the technical issues using various internal resources.
  • Worked on preparing the TRP (Techical Recovery Plan) using the LDRPS tool, a sunguard tool used for preparing the TRP Plan.
  • Worked on procedures/tables/queries related to AHU.
  • Involved in generating fixed length file for CSF processing using .Net Framework.

Environment: ASP.NET, Web Services, WSDL, Web Services Studio, ADO.NET, C#, IIS 6.0, XML, Windows 2003, Confidential Visual Studio 2010, SQL Server 2005,Javascript functions,VB.NET.

Confidential, Irving, TX

Support Engineer


  • Provide technical support to Confidential customers by answering telephone calls and replying to emails in line with departmental measures, which includes of testing build, profiling, average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction.
  • Worked with asking probing questions via phone or email to get details from the customers to help resolve the issue.
  • Worked with Visual Studio Team System 2010 tool tests such as Coded UI Test, Web Performance Test, and Manual Test.Worked with TFS Builds 2010.
  • Worked on MTM ( Confidential Test Manager) for running the automated tests.
  • Involved in configuring the Test Controllers and Test Agents for load testing.
  • Worked with MSSolve, a customer relationship management application. MSSolve is built on the Confidential Dynamics CRM platform and uses the .NET development framework 1 .
  • Worked on writing code using C# and VB .NET to repro the customer issues.

Environment: ASP.NET Visual Studio 2010, TFS 2010, TFS Builds, Coded UI Tests, Web Test, Manual Test, MSSolve.

Confidential, Irving, TX

Interactive Developer


  • Involved in creating MSMQ.
  • Worked on upgrading of Telerik rad controls to the 2008 version in Sonar.
  • Worked on upgrading Sonar using .NET 3.5 and VS2008.
  • Worked on upgrading Sonar Engine web service to a WCF service.
  • Worked on setting up the production servers.
  • Provided production support for SONAR product.
  • Worked on Ajaxified Telerik Rad controls such as RadAjax, RadCalender, RadComboBox, RadGrid, RadTreeView, RadAjaxManager, RadajaxLoadingPanel, RadDatePicker etc.
  • Developed Business layer classes, Data Access layer classes using C#, Oracle.
  • Created several user controls and custom controls.
  • Created web pages using VB.NET and C#.NET.
  • Worked with JMeter performance testing tool for testing the load on the SONAR webservice.
  • Worked on merging 2 versions of Sonar and created new version of Sonar.
  • Worked on setting up the application servers for SONAR GUI and SONAR ENGINE.
  • Used VB.NET as a code behind for all the web pages.
  • Used Telerik controls for spell checking, sending emails in several web pages.
  • Developed winforms application to monitor the MSMQ status and to view the Engine log file on each server using VB.NET.
  • Created several XML extended functions to call from XSLT at runtime.
  • Developed windows services which support multi - threading to process to read messages from MSMQ and puts into database tables using C# and Oracle.

Environment: ASP.NET, Web Services, WSDL, Web Services Studio, ADO.NET, C#, IIS5.1, XML, XSLT, MS Visual Studio 2005, Windows 2003, Confidential Visual Source Safe, Oracle 10g,MSMQ,Javascript functions,VB.NET, Telerik 2.0 .NET 3.5, VS2008, WCF, JMETER.


Programmer Analyst


  • Compliance with regulatory requirements, contractual requirements, and industry best practices around IT Security has become a focus of recent years.
  • Involved in creating profile retrieval related Web Services
  • Involved in creating Exe using C#, and scheduled to process
  • Involved in deployment code to system test, UAT pilot and production Environments
  • Created all administrative web pages like dashboard, email scheduling administration, contact list, security advisory
  • Emails when polices or procedure changes

Environment: ASP.net, Web Services, WSDL, Web Services Studio, WSE2.0, ADO.NET, C#, SOAP IIS6.0, XML. XSLT, XPATH, Confidential ACT, Windows 2003, Confidential Project2005, Confidential Visual Source Safe, Visio2000, SQL Server 2000,T-SQL.

Confidential, Dallas

Programmer analyst


  • Designed, developed and implemented the EMAIL Scheduler interface. Call log Scheduler interface in Visual Basic .NET
  • Responsible for the registration, call log maintenance, canceling the service, Wrote Business Components
  • Designed Queuing architecture and developed components for message queuing in VB.net (MSMQ) under System. Messaging Namespace in .NET framework
  • Used Symmetric Cryptography (TripleDES encryption) in ASP.net to encrypt/decrypt and store credit card information in database
  • Developed ASP.NET WebForms with various advanced controls such as Data Grids (Customized With Item Templates), Validator etc., to display dynamic content
  • Wrote Business Components in COM, required for EMAILschedular, CalllogSchedular like login profile, account contact, Login, AccountCreditcard Etc
  • Responsible for Call volume reports
  • Coded all the stored procedures for the above modules.
  • Created XML interface and converting the CSV, TAB Delimited files to the XML files.
  • Created Profile editor to Insert, Update, Delete, Save as Profiles
  • Created ImbotXMLParser to converts XML files into Database by using DOM parser.
  • Retrieve metadata from a tables Using DNA Connection
  • Migrated from Web pages from asp to asp.net
  • Involved in Migrating Sqlserver7.0 to Sqlserver2000
  • Created DTs packages for Bulk Insertion.

Environment: Visual Basic 6.0, Visual Basic .NET, IP works, COM+, IIS5.0, MTS, XML, Spread Controls, Windows 2000, Confidential Visual Source Safe, Visio 2000, MSMQ, WebForms, ADO.NET, ASP, ASP.NET, C#, SOAP, Crystal Reports, SQL Server 7.0/2000,T-SQL, DTS

Confidential, Dallas

Jr. Internet developer


  • Clients can view reports in their browser, including ATM transaction logs, terminal file data, daily processing totals, ATM set - up specifications, and file transmission status. Transaction history is also available. GenpassConnect now offers issuers functions to effectively manage their card base.
  • Migrated all existing asp pages from asp to asp.net2.0
  • Involved in authentication process with coreid
  • Involved in changing front end look and feel as per usBank standards
  • Involved writing stored procedures for ATM retrieval information

Environment: C#, ASP.net2.0, Remoting, COM, ADO.NET, IIS6.0, Webgate, Oracle CoreID, Confidential ACT, Windows 2003, Confidential Project2005, Confidential Visual Source Safe, Visio2000, SQL Server 2000, T-SQL.

Confidential, Dallas

Programmer analyst


  • The architecture of common gateway comprises Database, Data Collection, Data Conversion and Web Service layer.
  • Involved in all phases of the project life cycle from the design to development.
  • Created Tool for converting COBOL Segments to C sharp Objects and
  • C structures to C sharp Objects.
  • Converted existing APIs (NOCV, EOI, VOICE) to C sharp objects.
  • Wrote Web Services like (RoutingInfo, Pendingorder, Billinginfo, CheckingExistingorder.etc) by using the converted c sharp objects.
  • Used Confidential ACT tool, test the all web methods like load testing and used
  • SILK performer to do UNIT /Regression tests.
  • Developed database classes located in the different regions, used ODBC to connect DB2 on the Mainframe and Used OLEDB for Sqlserver2000.
  • Developed SQL - DTS packages to retrieve the data from DB2 to store locally in SQL server2000 for Routing Information.
  • Created ASP.net pages to consume the Web Services from the client side.
  • Created Proxys using WSDL tool to Consume webmethods
  • Created password policies, Configured ODBC query schemes for user authorization.
  • Webservices are consumed by in various Clients, WinForms used for DSL ordering system, for this we have used Addressvalidation, Tnvalidation.
  • Accountretrival, Billinginformation, shippinginformation, retainremove.Etc.winforms to develop various forms
  • Developed various controls like AccountSummaryAddressControl, AccountSummaryServiceControl, AddressValidationControl...etc all above WinForms are consumed the webservices and for Ordering webbased client, we used webforms, there web forms are like SearchTN, Display Packages etc.

Environment: Web Services, WSDL, Web Services Studio, ADO.NET, ASP.NET, WebForms, C#, XML, SOAP IIS5.0, Confidential ACT, Windows 2000, Confidential Visual Source Safe, Visio2000, Clear Case, DB2 7.0,DB2 Connect 7.3, DB2 Stored Procedure Builder, SQL Server 2000,T-SQL, DTS

Confidential, Indianapolis

QA Analyst


  • Involved in creating Test Plans and documenting Test Cases.
  • Wrote Test Scripts based on Requirements and Design documents.
  • Prepared the Test Data based on Test Scenarios defined the expected results.
  • Tested role - based security which allows/restricts access to system features and data based on roles assigned to a user.
  • Actively involved in all phases of testing (Function Testing, Integration Testing, End To End Testing and Stress Testing).
  • Extensively wrote SQL queries to test backend data.
  • Involved in Regression testing, executed Automated Test Scripts using Quick Test Pro.
  • Reported defects via clear quest and worked with business and technical teams until defects are resolved.
  • Peer reviewed the executed Test Scripts.
  • Created Test Summary Report after all testing activities are completed.
  • Created Customer Acceptance Test checklist

Environment: Windows NT/2000/XP, IIS, Oracle 11 i, IBM Unix/AIX, DB2, JavaScript, HTML, Cold Fusion

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