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Senior Application Support Engineer Resume

DE

SUMMARY:

  • Around 10 years of experience in IT industry with Application support and server administration in various environments - Windows 2003, 2008 and 2012 with IIS,sharepoint and UNIX platform.
  • Eight years of experience in Wintel/ ASP.Net application support and administration for IIS 6.0/7.5/8.0.
  • Experienced in different phases of software development cycle including Strategic Systems Planning, Designing, Programming, Testing, Documentation, and Presentation to clients and preparing customer specifications as part of software technical requirements and Customer support.
  • Expert for end to end application environment build and support on Wintel servers.
  • Well experienced in Oracle, PLSQL and MS SQL databases with experience in troubleshooting stored procedures, triggers and sql scripts.
  • Responsible for installation, configuration, deployment of applications and changes in the DevOps (Non-Prod & Prod) environments, and ensuring 24 x 7 support for all needs with global offshore/onsite model.
  • Taken a lead role in automation initiatives, developing scripts, reducing manual work and disaster recovery and deployed, configured and supported multiple applications in multiple environments.
  • Excellent troubleshooting and technical support skills with migrations for windows, UNIX and database applications.
  • Experience in Network and application level troubleshooting and system performance monitoring/tuning, capacity planning, system design, patching and system security/compliance.
  • Experience in using several troubleshooting /analyzing tools like DebugDiag, process monitor, Log parser and other tools.
  • Proficiency in troubleshooting application level in AIX environment with knowledge of WAS, BO, Abintio and TIBCO.
  • Good understanding on Incident management.
  • Good interpersonal skills, team worker and ability to work with all levels in an organization.

TECHNOLOGIES SUPPORTED:

Front end: .Net, SharePoint (2007) on IIS Wintel server, SiteMinder for LDAP, Plugin for WebSphere.

Middleware: Java on iPlant and IHS Web Server, WebSphere App Server, Oracle entitlement server (OES), BO for Reporting.

Backend: Tibco BW / EMS, Abinitio Secure file export / Import, LDAP, SQL / Oracle Database

PROFESSIONAL EXPERIENCE:

Confidential, DE

Senior Application Support Engineer

Responsibilities:

  • Supported Manual and Automation deployment for all the components in Wintel and Unix Servers.
  • Coordinated with UNIX SA team to add additional space to accommodate changes in non-prod and production environments.
  • Provided Application Environment support for .NET application on Windows/IIS Servers and JAVA applications on WebSphere/LINUX Servers.
  • Updated the monitoring and deployment scripts when migrated the Websphere from WAS 7.0 to 8.5
  • Implemented log rotation, certificates replacement and Nolio agent Installation.
  • Supported application or infrastructure releases across Confidential .net testing and Production environments.
  • Implemented Oracle and SQL deployment automation through Jenkins/Nolio
  • Updated the legacy scripts to support as per the current requirements.
  • Work closely with software developers and QA Engineers for the defects and releases.
  • Created Powershell scripts for system monitoring.

Environment: Windows Server 2008/2012, IIS 7.5/8.0, AIX, Oracle, SQL DB, BO, Tibco, Abintio, Powershell Scripting, Jenkins, Nolio, Bit Bucket, AppDeploy, JIRA, Service First.

Confidential, DE

Senior Application Support Engineer

Responsibilities:

  • Install, and support multiple web components - IIS, SharePoint, Application Pool, GAC - DLL controls, ISAPI Filter, and WebSphere Plug-in, nCache, SiteMinder, .Net, XML, Active pdf and WebSphere for java (war) applications.
  • Migrated the Portal and partner applications from Windows and 2012 servers.
  • Migrated the websites and apppools from IIS 6.0 to 7.5 and 8.0 using web deploy on Wintel Servers.
  • Using Chef configured the environment and deployed the application code in windows server 2012.
  • Configured the build forge and uDeploy for application code deployments.
  • Created powershell scripts to automate the server build process and code deployment
  • Experience with Devops for end to end automation across all the environments
  • Working with change management team on scheduling various releases.
  • Created a Deployment document guide to help the software release management team to deploy and builds on different environments.
  • Created Autosys jobs script for restarting the services on AIX Servers.

Environment: Windows Server 2008/2012, IIS 7.5/8.0, AIX, Oracle, SQL DB,BO, Tibco, Abintio,Powershell Scripting,uDeploy,Build Forge,MD5,WebDeploy,Kibana,ITRS Geneos,Service Now.

Confidential, DE

Senior Application Support Engineer

Responsibilities:

  • Responsible for the lifecycle of the infrastructure component including engineering, installation, configuration, upgrade, maintenance, operations, decommissioning, change, incident, and problem management.
  • Provide 24x7 Support for Citi’s mission-critical applications. Managing and supporting complex single sign on applications using SharePoint,Wintel, Entitlement servers, Provisioning, LDAP and Oracle/SQL databases.
  • Migrated code from SharePoint base platform to IIS. We establish new deployment process and scripts to support IIS deployments.
  • Build new Development, QC and Production environments running on Wintel, Linux and OpenVMS platforms.
  • Monitoring the server health and performance with performance monitor, SCOM, Kibana, ITRS Geneos, Wily and Site scope.
  • Deploy application software and configurations across all Test, PTE and Production trading environments.
  • Proficient in troubleshooting application software level and system software level issues in Wintel and LINUX environments.
  • Troubleshoot the application issues by working with customers, vendors, and QC and development teams.
  • Assist in performing root cause analysis of production problems and develop methods for improvement.
  • Moved the application from SharePoint 2007 to Windows Server 2003/IIs 6.0 involving migration of scheduled tasks, security settings, setting up user accounts and certificates.
  • Install, and support multiple web components - IIS, SharePoint, Application Pool, GAC - DLL controls, ISAPI Filter, and WebSphere Plug-in, nCache, SiteMinder, .Net, XML, Active pdf and WebSphere for java (war) applications.
  • Migrated the Portal and partner applications from Windows and 2012 servers.
  • Migrated the websites and apppools from IIS 6.0 to 7.5 and 8.0 using web deploy.
  • Using Chef configured the environment and deployed the application code in windows server 2012.
  • Configured the build forge and uDeploy for application code deployments.
  • Created powershell scripts to automate the server build process, and code deployment
  • Experience with Devops for end to end automation across all the environments
  • Working with change management team on scheduling various releases.
  • Created a Deployment document guide to help the software release management team to deploy and builds on different environments.
  • Created Autosys jobs script for restarting the services on AIX Servers.

Environment: Sharepoint 2007, Windows Server 2003, IIS 6.0, UNIX, Oracle, SQL DB,BO, Tibco, Abintio, Web Deploy,CA Wily Introscope, Debug Diag,SCOM,TIVOLI.

Confidential

Systems Analyst

Responsibilities:

  • Conduct studies pertaining to development of new information systems to meet current and projected needs.
  • Troubleshooting application software level and system software level issues in Wintel environment with .net and SharePoint knowledge
  • Worked on enhancing and upgrading existing SharePoint 2007 portal sites to new MOSS 2010 and prepared migration and upgrade plans.
  • Involved in setting up a staging environment to test the overall upgrade process from Sharepoint 2007 to MOSS 2010.
  • Installation and Configuration of SharePoint on developing/building production and other environments.
  • Installed MOSS and was administrator for multiple environments Development, Testing, Staging and Production.
  • MOSS Advanced installation on 64 bit environment with Content Database on 64 bit clustered SQL Server for production environment.
  • Designed and developed the SharePoint Portal architecture involving SharePoint entities such as Libraries, Lists and Web Part Pages.
  • Developed SQL Server Integration Services (SSIS) packages to transform data from SQL 2000 to MS SQL 2005.
  • Performs routine daily operations, monitoring, fault detection and initial troubleshooting for application and environment issues.

Environment: Sharepoint 2007, Windows Server 2003, MS SQL, SSIS,SSRS

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