Senior Application Developer Resume

SUMMARY
An accomplished detail oriented computer engineering professional with over 13 years of experience specializing in the full life cycle of IVR systems including requirements, design, programming, quality assurance, testing, support and management, providing leadership and working with others to achieve team objectives.

EDUCATION

Bsc. in Computer Science.
C, C++, Application Developer.

Technical Qualifications

· ACD – Nortel Meridian PBX

· IVR & Speech Recognition – VPS/IS, MPS500, MPS1000, BCM (PeriProducer, PeriReporter and PeriStudio), Nuance Speech Recognition, CMR, Text to Speech.

· CTI – IPML Servers, Genesys.

· Languages – Perl, HTML, Java, VXML, Oracle SQL, C, C++, Periproducer, VRAM, Basic, Fortran, Cobol.

· Server Operating Systems – Sun Solaris / Unix / Windows 2000, NT.

· Client Operating Systems - Windows 2000, NT, XP

· Relational Database Management Systems ("RDBMS") – Sybase, Informix, MS Access, MS SQL, Oracle,

Productivity Tools – Microsoft Project, Microsoft Office Suite, Microsoft Visio.

Professional Experience

Confidential,San Ramon, CA, Senior Application Developer / IVR Tech Lead Jul 1998 – Dec 2009

Responsible for system architect designs, IVR designs programming, QA, UAT and support services for Multiple customers that include:

· Primary project interface between SUN Microsystems and Nortel. Performed system architect designs and was a project leader in a team of 10 developing 12 applications. Designed, implemented and tested 4 IVR applications 2 of which interface to a java host, and Genesys 6.1 T & I Server. Changed and tested the Call Progress detection feature for the Asia Pacific and EMEA applications. Primary in charge for the production rollout, monitoring, system integration and eventual turnover.
· Performed requirements analysis, application design and development, overall system integration, production rollout, pilot production support and production monitoring for Hewlett-Packard. Converted 47 applications from Symposium OpenIVR to the Nortel Periphonics VPS/is platform with a team of 4 developers. This call center serviced one million calls per month for the North America consumer and commercial contact center customers.
· Designed and implemented IVR Speech Recognition application (Using Nuance) on an MPS500/MPS1000 Unix platform for Bank Of America.
· Designed and implemented IVR applications on MPS500 Windows platform for TJX Corp and web based console applications to interact with IVR Applications.
· Designed and implemented IVR applications on MPS500 Unix platform for State Of Washington.
· Designed and implemented IVR applications on MPS500 Unix platform for Memphis Light, Gas and Water.
· Designed and implemented IVR applications on MPS500/MPS1000 Unix platform for PG&E.
· Designed and implemented IVR applications on MPS500/MPS1000 Unix platform for Kaiser Permanente (Optometry Appointment Service Center).
· Designed and implemented IVR applications on BCM for Hawaiian TelCom.
· Designed and implemented IVR applications on BCM for Safeway.
· Experienced developer of IVR applications using Aspect CSS and Periphonics PeriProducer. Primary emphasis on client/server CTI applications. Built a Laboratory for testing/developing/demonstrating Call Center IVR and CTI client/server applications.
· IVR testing, specifically developing and executing test scripts to test functionality of call flows for IVR applications. In design and development, validation concerns the process of examining a product to determine conformity with user needs. Verification concerns the process of examining the result of a given activity to determine conformity with the stated requirement of that activity. Verification determines if something has been built according to specifications, Validation determines if something works as intended in the user\'s environment and meets their needs.

Confidential,Ottawa, Canada Application Developer 1996 – 1998

· Designed and implemented IVR applications on VPS/IS using Peripro and VRAM.
· IVR testing, specifically developing and executing test scripts to test the functionality of call flows for a IVR applications. The project involved the implementation IVR applications on a Periphonics VPS/is. Responsible for test plan development, execution and reporting of defects. In addition to IVR, testing of databases and data flows.

Confidential,Ottawa, Canada Teaching Assistant 1994 – 1996

· Provided training on C, C++ programming and problems solving techniques
· Conducted daily lab sessions.

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