SUMMARY:

• Around 5 years of experience in IT with Design, Development and Business Analysis in CRM space with excellent Programming in Software Development Life Cycle (SDLC) using Microsoft Dot NET Framework 4.0/3.5,MVC5 Razor, ASP.NET, C#.NET.
• Expertise in Microsoft CRM 2011, 2013, 2015, 2016 and Dynamics 365 Implementation, Migration, customization and Integration MSCRM web service with JavaScript, JQuery, C# and ASP.Net.
• Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM.
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Design and customize CRM forms, Ribbons, Site map, Plug-ins, Workflows, Dialogue, Custom Workflow assemblies, and Web resources etc.
• Responsible for designing Presentation Tier (web pages) using the concepts such as Master Pages, Themes, Skins, HTML, XML, CSS, JavaScript, JQuery, AngularJS and also Worked With ASP.NET Custom Controls.
• Adapted Model-View-Controller (MVC) frameworks for developing web applications using Angular Js.
• Expertise in using ADO.NET objects such as Connection Object, Command Object, Data Reader Object, Data Adapter Object and Dataset Object.
• Hands-on experience with Reporting Tools SQL Server Reporting Services (SSRS), creating ETL packages using SQL Server 2005/2008 Integration Services (SSIS), SQL Server Tuning Advisor.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development and Scribe.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS. Proficient in building Web User Interface (UI) using HTML5, DHTML, XHTML, CSS, JavaScript and Angular JS that follows W3C Web Standards and are browser compatible.
• Strong relational database background in SQL Server, Oracle 10g with extensive knowledge in writing the T-SQL scripts, Stored procedure, Triggers, Views, Database designing and Maintenance.
• Experience in database development in SQL Server 2005/2008/2012 , for creating complex database queries, writing SQL data objects Like User Defined Functions, Constraints, Indexes, Views, Stored Procedures, Cursors and Cluster/Non-Cluster Indexes and joins statements for application.
• Experience in writing Unit test cases & developing System Test cases.
• Developed the project modules using SCRUM methodology (Planning, Sprint Cycle, and Closure).
• Excellent communication, analytical and interpersonal skills.
• Efficient knowledge regarding Adxstudio.
• Experience with full life cycle implementation of business solution, including requirement gathering, prototype designing, coding, database/data mart setup, report development, testing, UAT deployment, production and ongoing product support.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

Languages:  .NET 4.0/3.5/2.0, ASP.NET 4.0/3.5/2.0, VB.NET,C#,XML, Web Services, WCF, WPF, Win Forms, Web Forms, T-SQL, PL/SQL

Web Technologies: Ajax, XML XLST, SOAP, WSDL, UDDI, HTML 5, CSS, Java Script, JQuery, DATA, Fetch XML, JSON.

Development Tools: Visual Studio 2003/2005/2008/2010/2012/2013/2017 Team Edition and MS Dynamics CRM, 2011,2013,2015,2016, Dynamics 365.

Databases: SQL, PL/SQL, T-SQL, Oracle 10g/11g, SQL Server 2005/2008/2012 .

Reporting Tools:  MS SQL Reporting Services, Crystal reports and Excel.

Versioning: Team Foundation Server (TFS), Visual Source Safe (VFS), Subversion, Tortoise SVN.

Web Server:  Internet Information Services (IIS) 7.0/8.0, SSRS, SSIS, SSAS

Operating Systems: Windows 10/8/7/XP, Windows server 2008.

PROFESSIONAL EXPERIENCE:

MS Dynamics CRM Developer

Confidential, Boca Raton, FL

Roles and Responsibilities:

• Worked to get a complete view of a customer relationship including all scheduled and past interactions, such as phone calls, emails, meetings and other activities to agents.
• Worked on MS Dynamics CRM 2011 and CRM 2016, Customized application based on the business requirement.
• Involved in requirements gathering, analysis and project planning.
• Participated in requirement gathering and project planning with the business user.
• Used MS Dynamics CRM customization tools to customize system components such as forms, views, attributes, relationships, entity Customization and entity mappings.
• Working on the migration of MS Dynamics CRM 2011 to CRM 2016.
• Developed Solution to integrate SharePoint site with CRM custom entity in real time using web services.
• Involved in CRM customizations in the process of Web App’s integration with CRM 2016 custom entities.
• Developed an Enhancement in MS Dynamic CRM 2016 to automate Email Signature.
• Created organizations, business units, groups and their relationships.
• Experience in documenting release notes to roll out into production for ERP Systems.
• Created Custom Entities, Custom attributes for individual business units in MS DynamicsCRM2016, according to their business process.
• Supporting all the legacy projects by resolving the heat tickets based on priority.
• Supporting the projects in QA and UAT by responding to the issues.
• Developed business rules and client side validation using JavaScript, CSS and HTML to meet business requirement.
• Developed and modified the existing SSRS reports according to the user requirement.
• Developed SQl stored procedures using temp tables for efficient and reliable SSRS reports.
• Developed C# custom workflows and plugins to meet the business requirement.
• Unit tested all the development before promoting to QA.
• Worked on Dynamics CRM Resco Mobile.
• Worked on the administrative jobs like creating users, creating security roles and managing field level security profiles.
• Used different customization tools for customizing the existing CRM environments.
• Used TFS 2017 for source control.

Environment: Microsoft CRM 2016, 2011, Microsoft .NET 4.5, C#, SQL Server 2013, ASP.NET MVC .NET Framework 3.5, Visual Studio 2013, C#.NET, ASP.NET, ADO.NET, XML, HTML, CSS, AJAX, ADO.NET, T-SQL, SSIS, Web Services, Windows 8, SSRS, IIS 7.5, JavaScript, SharePoint, Innotas, Heat, TFS 2017, Resco, XRM tool box.

MS Dynamics CRM Developer

Confidential, Hartford, CT

Roles and Responsibilities:

• Worked with insurances and developed new custom entities.
• Involved in requirements gathering, analysis and project planning.
• Customized MS Dynamics CRM 2015 application based on the business requirement.
• Used MS Dynamics CRM 2015 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Created organizations, business units, groups and their relationships.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM 2015/2016 to support the enhancements and published the customizations into the system.
• Created Custom Entities, Custom attributes for individual business units in MS DynamicsCRM2015, according to their business process.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Migration of data from Excel source to CRM using SSIS.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Created SSIS packages for different data loading operations for many applications.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Responsible for the upgrades from 2015 to 2016 Service Pack 1.
• Providing technical support and completing ongoing software changes to Microsoft Dynamics 365 application
• Developed business objects using C# for various modules.
• Integrated Custom WCF Service with other applications.
• Imported contacts from existing application into MS Dynamics CRM2015 using the WCF service.
• Followed Agile software development methodology.

Environment: Microsoft CRM 2015, Dynamics 365, Microsoft VB .NET 4.5, C#, SQL Server 2014, ASP.NET, MVC .NET Framework 3.5, Visual Studio 2013, C#.NET, ASP.NET, ADO.NET, XML, HTML, CSS, AJAX, ADO.NET, T-SQL, SSIS, Web Services, Windows XP, SQL Server 2012, SSRS, IIS 7.5, JavaScript.

MS Dynamics CRM Developer

Confidential, Dover, NH

Roles and Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Worked on Development Strategy with other developers.
• Used Scribe to Integrate the Customer details and Sales Information from Sound Bank to the MSCRM.
• Customized various system entities and created custom forms, custom fields, custom views etc.
• Created all the security roles and users accordingly in the system based on roles.
• Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in Service Module.
• Used MS Dynamics CRM 2013 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Design and Develop Complex ERM to describe the relation between different custom and system entities.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Worked with CRM SDK for customize the entities, fields forms etc.
• Developed workflows to automate various business processes.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Responsible for Providing redundancy and backup support for other team members.
• Responsible for preparing Functional Specification Documentation.
• Gathered a variety of data points for reporting services.
• Developed complex reports and deployed into MS CRM.
• Developed ODATA endpoint on required entities in CRM.
• Developed Jscript libraries for various data validations and customizations.
• Designed the Security Model for the production environment.
• Created Dashboards, Views, Reports and Charts.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#.
• Worked on the initial setup for the Production environment created Business Units, Roles and users, imported accounts and assigned ownership.
• Designed and created training material for the end-client.

Environment: Microsoft Dynamics CRM 2013, CRM SDK, C#, Asp.net, Visual Studio 2013,.NET Framework 4.0, MS Outlook, IIS 7.0, JavaScript, Message queues(MQ), XML, HTML/CSS, Oracle 10g, TFS2012, MVC, XRM Toolbox, XML, Ribbon Workbench.

Junior .Net UI Developer

Confidential

Roles and Responsibilities:

• As a part of the team worked on requirement analysis, effort estimation and high level design document.
• Customized the MS Dynamics CRM Entities, Forms and views, as well as workflows around that needs for an interface.
• Created Users, teams, custom security roles, privileges/rights to roles, assigning and sharing of records.
• Configured, customized Microsoft Dynamics CRM 2011, 2013 application software multiple times to meet business needs.
• Created Custom Web resources using Java Script to validate forms.
• Customized Dashboards based on the custom views, reports and charts.
• Created organizations, business units, groups and their relationships.
• Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
• Customized the Sitemaps using XRM toolbox.
• Customized Workflow development and Plug-in development for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Translated user requirements into usable interfaces in order to align them with business goals.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Integrated MS Dynamics CRM with other system applications, such as Outlook.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Worked on setting up relationship between System & Custom entities.
• Configured Web.Config file for the configuration of the entire Web Application.
• Developed Web UI Development using AJAX approaches in the product.
• Used Unit Testing frame work for .NET Technologies.
• Involved in the design of the Database and Developed Stored Procedures using SQL for all the interaction with the database.

Environment: MS Dynamics CRM 2013, .Net framework 4.5, Visual Studio 2010, C#, HTML, SQL server 2008, IIS 7.0,CSS, HTML, JavaScript and TFS 2012.